I am a highly accomplished, passionate Customer Service Delivery Leader with an extensive track record of building and empowering the performance of best-in-class Customer Support functions for companies. As such, I take great pride in my demonstrated ability to forge and foster powerful relationships with my teams and customers to ensure we deliver best-in-class support and services. Throughout my career, I have shown that I am a self-starter and adept at partnering with customers to problem-solve key issues and maximize customer success, while leading the implementation, migration, upgrades, and ongoing support of key enterprise solutions. I am able to foster synergy with internal teams to align operations, prioritize resources, and produce outstanding results for customers. As a leader, I excel at building, training, and optimizing the performance of global teams that far exceed organizational and customer expectations. I am passionate about creating cultures that promote accountability, professional development, and collaboration as keys to excellence. A selection of my core strengths includes:Customer Experience & SuccessGlobal Support OperationsManaged Services ManagementCustomer Service ExcellenceStrategic Planning & AnalysisProgram & Project Management Enterprise SolutionsSolution ImplementationApplication SupportTechnical Troubleshooting Continuous ImprovementTeam Building & Leadership Staff Training & DevelopmentCross-Functional CollaborationCreative Problem-SolvingI am currently searching for a new career challenge, and I am excited to be a key part of delivering exceptional customer experiences for a company. If my skillset and leadership can fill a need for you, please reach out.