• Establish and document the Timetabling process for the Schools and College• Propose solutions and determine necessary actions to address identified issues• Utilise expertise in the subject matter to assist in defining processes, business rules, and procedures related to the Timetabling process• Advocate for the needs of the School Timetabling Teams in collaboration with CTT, Business Systems, and the Transformation Team• Assist in the development and testing of solutions, including creating test cases and scenarios• Contribute to the creation of information and guidance materials such as user guides, training manuals, and communications• Support the training and rollout of improved tools and processes within the Schools and College• Communicate important information to staff in the Schools and College, creating necessary project documentation• Serve as the main point of contact in the College for project-related inquiries, providing regular updates on project milestones

• Support Head of Professional Services and oversee day-to-day operations• Lead teaching administration to ensure effective delivery • Plan workload priorities to meet deadlines and critical activities• Improve academic administration through process improvement projects• Analyse data for actionable insights and informed decision-making• Coordinate academic course approval and compliance with assessment regulations• Member of School L&T Committee with view to enhance student processes• Ensure accuracy of student record-keeping and compliance with policies• Monitor School's compliance with assessment regulations and liaise with stakeholders where appropriate• Lead Learning and Teaching administration team for process adherence and improvement• Ensure compliance with policies, legislation, and UKVI requirements • Engage with key stakeholders for effective service delivery • Manage assessment and examinations administration • Enhance student experience through surveys and policy implementation • Ensure processes meet Quality Assurance Standards • Support School L&T Convener and implement Committee outcomes • Liaise with University Services to meet deadlines and activities • Member of College Assessment Management Group

• Supporting the Head of Professional Services (HoPS) in the day-to-day running of the School• Overseeing, managing, and delegating to workloads of the Learning & Teaching (L&T) Team.• Reviewing and process mapping all processes across the School with aim to streamline and adopt best practice across all subject areas.• Responsible for PIP Course Proposals in the School and ensuring that the School’s courses are managed correctly.• Clerking Board of Studies.• Implementing Policy and Regulations whilst consulting with Arts Advising and Senate where appropriate.• Ensuring that processes meet Quality Assurance Standards whilst liaising with School Quality Officer where appropriate• Supporting the School L&T Convener and ensuring that outcomes from the L&T Committee are implemented.• Providing reports regarding student numbers and other relevant data to the HoPS; manipulating and collating data in QlikView and MyCampus reports.• Judiciously reviewing reports and analysing data for reporting to HoPS and other members of Senior Management• Liaising with key University Services to ensure deadlines and crucial activities are met.• Member of the College Assessment Management Group; assisting College Senior Management with identifying issues and applying solutions during the Covid-19 period

• Maintaining student records on MyCampus• Managing PGT/ PGR Recruitment and Conversion activities; liaising with College Marketing Team and Admissions• Managing the Annual Process Review process at PGR level by coordinating requests for review meetings, collating submissions and other relevant documentation arising from the review• Managing the AHRC and Scholarship Applications at School Level• Supporting the School PG Convener• Clerking the Postgraduate Committee• Clerking L&T Committee• Liaising with Conveners to ensure correct data is capture for scheduling classes for teaching via CMIS• Liaising with students and offering pastoral support• Collating student exam and assessment marks• Managing the Good Cause process• Maintenance of resources and information available to students on Moodle• Responsible for responding to enquiries from prospective students independently in a timely fashion using judgement to liaise with conveners as required• Liaising with Conveners to ensure correct data is capture for scheduling classes for teaching via CMIS

• Supporting the Heads of Subject in both Scottish Literature and English Language and Linguistics (ELL)• Supporting the Scottish Literature Honours Convener• Managing and Refining Administrative Processes for PRINCIPA cohorts• Clerking Learning and Teaching Committee• Maintaining student records on MyCampus• Making examination arrangements for students with additional support needs• Liaising with students and offering pastoral support• Managing the application process for PGT and PGR students, liaising with Admissions and PG conveners• Liaising with Advisers of Studies, other University Subject Areas and external examiners• Collating student exam and assessment marks• Managing the Good Cause process alongside the Honours Convener• Maintenance of resources and information available to students on Moodle• Liaising with Conveners to ensure correct data is capture for scheduling classes for teaching via CMIS

• Providing General Administrative Support to the L&T Team• Clerking Learning and Teaching Committee• Solely responsible for Level 1 ELL and Pre-Honours Scottish Literature administration• Liaising with Conveners cross ELL and Scottish Literature to ensure smooth administration of courses• Maintaining student records on MyCampus• Making examination arrangements for students with additional support needs• Liaising with students and offering pastoral support• Liaising with Advisers of Studies, other University Subject Areas and external examiners• Collating student exam and assessment marks• Maintenance of resources and information available to students on Moodle• Booking rooms for teaching via CMIS

• Acting as first point of contact for students and staff• Maintaining student records on MyCampus• Organising the receipt and distribution of student coursework• Making examination arrangements for students with additional support needs• Liaising with students and offering pastoral support• Liaising with Advisers of Studies, other University Subject Areas and external examiners• Operating from shared email inboxes to ensure smooth running of courses• Booking rooms for teaching via CMIS & for nonteaching events (such as Visiting Speakers)• Organising appointments for Head of School and keeping daily appointment schedule up to date• Collating student exam and assessment marks• Clerking Learning & Teaching Committee• Processing requests to Estates & Buildings and liaising with staff there to ensure work is completed• Arranging Events for staff and students• Inputting exam results onto student records• Managing the application process for PGT and PGR students, liaising with MaRIO and PG conveners• Filing student records• Working with Microsoft Excel and Microsoft Office daily• General administrative support to Learning & Teaching team• Maintenance of resources and information available to students on Moodle• Responsible for responding to enquiries from prospective students independently in a timely fashion using judgement to liaise with conveners and the PG Administrator as required• Assisting with the APR process by coordinating requests for review meetings, collating submissions and other relevant documentation arising from the review• Responsible for updating the School’s Undergraduate and Postgraduate webpages as and when required

• Planning & Implementing Marketing Strategies• Researching market• Discussing products with new, prospective clients by phone & email• Sending out information/marketing packs to interested parties• Maintaining company website• Maintaining client and prospect client databases for marketing purposes• Maintaining relationships with clients and establishing relationships with prospect clients• Assisting Sales Teams in developing their communication skills; writing standard emails and letter, writing phone scripts/prompts• Preparing budget for marketing activities and liaising with Company Accountant to assure we stay on track• Preparing marketing material and managing process from design to print• Writing marketing literature such as Press Releases and Newsletters• Liaising with external agencies such as Design Houses and Advertisers and maintaining business to business relationships• Identifying new routes to market and developing strategies for them• Maintaining Social Media accounts (Twitter, Facebook, LinkedIn etc)• Identifying suitable events to send General Manager or sales team to• Accruing leads for new business opportunities

• Processing distance learning student applications• Filing student records and university application forms• Emailing students and business associates, including partner Universities• Phoning students to ensure records and applications are correct• Maintaining a business to business relationship between our department and the associate university's distance learning school. Responsible for maintaining UEL student admission forms; main link person to UEL Admissions Department.•Working with Microsoft Excel and Microsoft Office daily• Working with company database to keep up to date record of students' personal details and examination results daily.• General admin support to Higher Education Mentor team• Responsible for updating Mentor Twitter account and HE Mentor blog• Maintenance of resources on ICS Student Community portal site

• Collating exam and recording results• Sending exam papers to tutors to be corrected• Ensuring that exam papers have been collected from all students, and recording this on spreadsheet• Inputting exam results onto student records

• Answering phone calls• Maintaining patient database• Organising appointments with patients and keeping dentist's daily appointment schedule up to date• Maintaining business to business relationship with associated dental labs and other NHS facilities.• Responsible for ensuring patients filled out appropriate paperwork and NHS exemption forms• Responsible for counting takings at end of day and keeping a record of sales throughout the day• Ensuring dental practice was cleaned daily