Helen Scarr, Mhsa, Cpxp Email and Phone Number
Helen Scarr, Mhsa, Cpxp work email
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Helen Scarr, Mhsa, Cpxp personal email
SUMMARY: Accomplished healthcare professional with 30+ years of experience in developing and leading patient-centered improvement initiatives. I have a passion for reducing disparities in healthcare delivery and a reputation for cultivating strong collaborative relationships with patients and colleagues. AREAS OF EXPERTISE:Patient Experience/Process ImprovementCulture and system-level change initiativesPatient Family Advisory Council (PFAC) development and management.Disability services/ language accessPatient Family Relations and AdvocacyCurriculum design, education, public speakingPhysician/staff engagement
Mass General Brigham
View- Website:
- massgeneralbrigham.org
- Employees:
- 2802
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Senior Manager, Patient Family RelationsMass General Brigham Oct 2023 - PresentMass General Hospital And Mass Eye And Ear- Lead 2 teams supporting patients and families of Mass General and Mass Eye and Ear.- Lead Patient Family Advisory Council (PFAC) Program and facilitate PFAC engagements.
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Senior Patient Experience AdvisorMass General Hospital Jan 2020 - Oct 2023Greater Boston Area• Collaborate, co-design and implement improvement initiatives with front-line staff and leaders.• Lead Patient Family Advisory Council (PFAC) Program and facilitate PFAC engagements. -
Independent ConsultantSelf Employed Sep 2017 - Dec 2019• Consulted in areas of care experience, language access, and patient/family health care navigation. -
Executive Director, Patient Advocacy And ExperienceUniversity Of Miami, Miller School Of Medicine 2014 - 2017• Led Patient Experience for the newly integrated health system, supervising 30 employees.• Co-created and executed system-wide strategy, infrastructure, and alignment of processes.• Led Patient Experience survey program, recommended KPIs, developed dashboards for PI activities. -
Family Faculty And Community Liaison - Um Mailman Center For Child DevelopmentUniversity Of Miami, Miller School Of Medicine 2011 - 2017• Co-created Family Navigator Program with Developmental Behavioral Pediatricians • Designed/presented Family Perspective class for 1100+ LEND leadership program medical students.
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Director, Patient AdvocacyUniversity Of Miami, Miller School Of Medicine Aug 2012 - 2014• Established Office of Patient Advocacy, supervising 18 staff in outreach/advocacy/data analytics. • Renegotiated survey vendor agreement, yielding additional annual incremental savings of $800K.
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Director, Practice InitiativesUniversity Of Miami, Miller School Of Medicine 2009 - 2012• Served as project and workgroup manager for Physician Practice committees• Researched issues, drafted policy and procedures, and developed communication plans.
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Director, Service ExcellenceUniversity Of Miami, Miller School Of Medicine 2004 - 2008• Established Office of Service Excellence; Trained 3,000+ staff • Developed/trained network of 180+ Service Ambassadors
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Director, Health Plan OperationsUniversity Of Miami, Miller School Of Medicine 2000 - 2004• Managed relationships with 36+ clinical and hospital administrators, and 60+ payers• Developed comprehensive faculty orientation program, including website and CBLs
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Associate Director, Managed CareUniversity Of Miami, Miller School Of Medicine 1995 - 2000
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Director Of Managed Care OperationsJohn Alden Life Insurance Company 1991 - 1995
Helen Scarr, Mhsa, Cpxp Skills
Helen Scarr, Mhsa, Cpxp Education Details
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Health Services Administration -
Social Work
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Music Therapy
Frequently Asked Questions about Helen Scarr, Mhsa, Cpxp
What company does Helen Scarr, Mhsa, Cpxp work for?
Helen Scarr, Mhsa, Cpxp works for Mass General Brigham
What is Helen Scarr, Mhsa, Cpxp's role at the current company?
Helen Scarr, Mhsa, Cpxp's current role is Patient Experience Leader | Patient Family Partnerships.
What is Helen Scarr, Mhsa, Cpxp's email address?
Helen Scarr, Mhsa, Cpxp's email address is hs****@****ard.edu
What schools did Helen Scarr, Mhsa, Cpxp attend?
Helen Scarr, Mhsa, Cpxp attended Florida International University, Florida International University, Michigan State University.
What skills is Helen Scarr, Mhsa, Cpxp known for?
Helen Scarr, Mhsa, Cpxp has skills like Leadership, Team Building, Public Speaking, U.s. Health Insurance Portability And Accountability Act, Medicare, Patient Experience, Hipaa, Data Analysis, Clinical Research, Healthcare, Mentoring, Strategic Planning.
Who are Helen Scarr, Mhsa, Cpxp's colleagues?
Helen Scarr, Mhsa, Cpxp's colleagues are Sarila Rana, Sarah Qian, Cpc, Pmp, Gregory Mckenna, Donna F., Michael Leary, Erjana Bardhi, Kevin Mellyn.
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