Helen Thompson Email & Phone Number

Agree/document scope of work to ensure stakeholder expectations are successfully understood and managed.Agree, document/manage sprint plan and daily stand ups to review progress, showcase success and remove blockers.Lead and task manage a team of value mappers to identify and size value opportunities through the completion of a number of value mapping tools/techniques e.g., Service Lifecycle, Service Blueprint with data points, Value Driver Tree, 5 Whys, Value Chain Dimension Assessment (impact and readiness), Cost Benefit Modelling, Actor Mapping, Actor Map Capability Assessment, End to End Process Mapping and Pain Point Categorisation.Investigate, document and interpret member insight/need, front/backstage activities, colleague pain points, performance data, costs, complaints, commerciality, risks and controls to support the identification of data led value opportunities.Present key value opportunities and recommendations to the relevant Value Stream Board and support backlog prioritisation.Build lean capability through regular training, show & tell sessions, capability assessments and focused one to one training and support.Achievements:Identified income opportunities worth £820m via incentivising existing landlord client base and cross product optimisation.Identified cost saving opportunities worth £137m linked to gaps within the Service Lifecycle e.g., lack of member insight/need, lack of performance MI, lack of conversion measurement and no retention strategy.• Employee of quarter (Q1 and Q2)• Employee of the Year finalist

Security & Resilience SquadIn collaboration with the Chief Product Owner (CPO), accountable for developing the roadmap for change teams along with creating target states and any interim states required to meet change team outcomes, ensuring continued alignment to the Society Strategy.In conjunction with CPO, accountable for the scoping, planning and defining the approach and artefacts for the change team or various change initiatives to meet key outcomes, whilst considering factors such as sourcing, cost, time and the optimum value-for-money resolution.Lead a team of business designers within the Security & Resilience Change team using a range of ‘good practice’ architectural and analysis techniques to translate business content into deliverables, defining the requirements and traceability approach, identifying benefits of change and evaluating trade-offs to achieve squad outcomes.Effective influencing and collaboration with key stakeholders across squad and support services in shaping engagements and defining approaches/methods to deliver successful change.Ongoing analysis of business issues, security threats and regulatory change, to make recommendations for improvement providing challenging and innovative thinking aligned to the Change team and enterprise outcomes.Deliver explicit, quantified and testable requirements through the elicitation, documentation, validation, tracing and management of requirements maintaining solution traceability between business requirements and solution design, with the status and ownership communicated to relevant stakeholders.Provides solution architecture and analysis assurance across the Change team along with post-implementation support to ensure that a business solution is fit-for-purpose, consistent and successfully embedded.Coach and mentor a team of 14 Business Designers to support well-being, growth and job satisfaction.

Define and manage scope of regulatory, people, organisational, process, information and technology changesCreate scope diagrams, business activity models, activity diagrams and context diagrams.Analyse data to define problem statement and required change.Create benefits mapping diagrams to identify/define measurable benefits in line with strategic goals.Create options papers, business needs statements, and business analysis approach documents.Estimate, plan and define explicit, quantified and testable requirements through analysis activities including elicitation, documentation, validation, tracing and management of requirements.Deliver Analysis Practice outputs including as-is analysis, to-be process diagrams, high and low-level requirements, technical requirements and non-functional requirements.Ensure analysis services provided to internal customers adhere to Practice defined quality standards balancing the trade across performance, cost and time.Maintain full traceability between High Level and Detailed Requirements and document as a Traceability Matrix.Provide requirements consultancy throughout the project lifecycle to ensure traceability remains correct and current.Provide timely updates to programmes and practice area for packages of work allocated, including initial and ongoing resource estimates, progress, slippage, risks, issues, and quality assessments such as peer reviews.Contribute towards the continuous improvement of the Analysis Practice.Line and performance management of 3 business analysts. Achievements:• BA of the Year finalist• Winner of the quarterly Innovation and Efficiency Award• Created interactive new joiner guidance packs to improve onboarding process• Re-engineered requirements management process providing an annual cost saving of £70,000.• Led local fund-raising events and raised over £10,000 for local charities.• Set up monthly BABOK Books Clubs across all Nationwide sites

Home/London/Sheffield

Responsible for the full end to end life cycle of business analysis - analysing the needs of the business and its customers, identifying current issues and business constraints through to the design, build and testing of new processes and solutions. Successful completion of external and internal projects including OLASS, Skills Funding Agency, Ministry of Justice, NOMS ESF, DWP (New Deal, Pathways, Work Programme & Job Centre Plus Support Contract), Independent Living Services, HR, Finance, Bid Development, Sales, IT, Telecoms and Estates.Summary of skills: • Data analysis and interpretation • Performance analysis and problem identification • Creation of business cases, feasibility studies and scoping documents• Design of solution proposals and requirements specifications • Assessing work stream products to identify and validate quality assurance outputs create checkpoints and record/track quality assurance outcomes.• Providing a link between the company, customer, the development team and any third-party regarding software functionality throughout the development cycle. • Organisation and facilitation of stakeholder workshops• Customer Journey and Target Operating Model design• Process Modelling both AS-IS, COULD -BE and TO-BE processes• Designing change management strategies• Designing use cases to create effective testing scenarios • Supporting user acceptance testing ensuring the application of business process scenarios are fully tested• Writing Standard Operating Procedures and User Guides • Training business staff in the use of new processes and IT systems • Creating methods of measurement to evidence project objectives and benefit realisation• Creating customer feedback mechanisms across all contracts to support continuous improvement

Source potential staff via advertising, CV searching and pre-screening, interviewing and Head Hunting.Recruit Consultants, Business Managers and Operation Managers within Commercial, Driving, Key Accounts, Sales and Managed Business Solutions.Arrange local Recruitment Days to present opportunities within Manpower and to assess potential suitability by running a series of assessments.Identify key players within the competition through research calls and maintain an information and contact database.Create a pipeline of strong consultants to be ready to fill vacancies quickly and effectively.Proactively promote the referral bonus scheme to ensure branches are passing on suitable candidates.Assisting with large recruitment campaigns for Key Accounts.

Overall responsibility for National Contact with Ordnance Survey valued at 7 million per annum.Attract recruit and retain temporary staff base of over 300 at HQ covering all level of staff and up to 120 field based surveyorsCarry out all HR procedures in line with client and company guidelines.Advise all clients on employment related matters.Carry out all disciplinary and grievance hearings.Train, manage and develop a team of four consultantsPlan and implement strategic enhancements to the contract.Identify additional revenue streams and cross-selling opportunities.Review and improve all in office procedures to consistently exceed Service Level Agreements and overall profitability.Collate MI information, analyse results and make improvements. Additional short-term projects on top of above role include:Contract Manager for MCI WorldCom, and Unisys.Worked on short term profit enhancement project (perm process) and identified cost savings of over 300k.Achievements:Took on contract at implementation stage, set up all office procedures and recruitment processes.Converted over 150 staff from previous agency within 3 months as well as recruiting a further 100 new employees.Consistently exceeded all SLA’s.Secured a two-year contract extension due to high level of service and client satisfaction.Nominated and awarded Contract and Contract Manager of the Year for 3 years running.

Collect and analyse data, interview relevant individuals to understand and map out processes.Re-define total process and follow through new work methods to ensure cost savings/process improvements have been achieved.Achievements:Re-engineered part of pay to bill process to eliminate major errors resulting in a reduction of ‘invoices under dispute’ by 5 million pounds.Worked on other successful projects within the back office area, all delivered significant process and profit improvement.

Ran 6 successful branches with the highest retention levels across the region.Set up and trained BM’s and Consultants on new sales techniques to ensure effective results and planned follow up.Held regular BM and Consultant workshops.Key account development.Set up specialist driving divisions across the outer London Branches that saw an increase in business of over 40% in the first year.Won accounts with NHS and BSI

Recreational Management, Distinction

Education record