Helen Tran Email & Phone Number

Fort Belvoir, Virginia, United States

Assisting residential hall directors in training and overseeing 13 resident assistants in programming and assignments as well as coordinating the duty schedule.Serving on the Resident Assistant Development and Recruitment (RADAR) committee and participating in training sessions as well as continuous professional development.Assist RHD with RA staff supervision and meetings, process student misconduct cases, and manage the Advocate system. Provide support for front office staff, including check-ins/check-outs and addressing student concerns. Co-lead RA programming, manage work orders, assess rooms, oversee duty logs, and handle other assigned duties.Manage Chapin MPR, including reservations, upkeep, and calendar maintenance. Oversee inventory and coordinate area programs.Maintain duty phones, schedules, and calendars. Oversee duty assignments, swaps, training, and quality control. Track submissions and follow up as needed.Doubled Instagram followers and increased social media presence.Roles include: Duty Scheduling Coordinator, Area Engagement Coordinator

Stony Brook, New York, United States

Utilizing knowledge to help troubleshoot technological appliances.Trained and supervised new hires for the computing center, ensuring efficient operations.Conducted weekly walkthroughs of the computing center to ensure all equipment was in working order and well-stocked.Oversaw the inventory management of computing center supplies and equipment, ensuring timely and accurate responses to inventory-related issues.Coordinated with university facilities and technology departments to submit work orders for repairs or upgrades to the computing center.Provided guidance and training to new employees on using computing center resources, and oversaw daily operations of the computing center to ensure excellent service for residents.

Oversaw print team functions across 6 buildings, ensuring efficient operation of 6 printers and maintaining adequate inventory levels.Trained and supervised new team members, delegating tasks and responsibilities to ensure smooth printer operations.Monitored and tracked printer performance and maintenance, responding to issues and troubleshooting as needed.

Stony Brook, New York, United States

Organized and led regular social events and meetings, while assessing residents' ongoing needs and preferences enforcing campus wide policies. Fostered safe and welcoming environments in assigned residence halls and apartments by building inclusive communities through peer-to-peer interactions, programming, and bulletin boards.Supervised and maintained a welcoming and inclusive residential environment for a diverse group of 35 undergraduate students.Conducted bimonthly health and safety inspections to ensure residents' safety.Responded promptly and effectively to emergency situations in accordance with university policies and procedures.

Assisted new students, families, and supporters with transitioning into college through regular communication with assigned students throughout the course of the summer into the academic year.Serve as a mentor, leader, supervisor, and resource to both incoming students and orientation leaders.Mentored and provided guidance to over 200 new students through individual and group interactions, serving as a knowledgeable guide, facilitator, and role modelConducted campus tours for groups up to 20 people, highlighting university resources and facilities.Facilitated registration workshops for approximately 50 students, guiding them through the course selection and enrollment processHosted biweekly online meetings with new students to introduce them to the university, answering questions and providing information on academic and social resources

Office of New Student & Transition ProgramsEnforced excellent customer service through assisting students, families, and supporters with their questions and concerns.Lifted registration holds and processed administrative tasks, ensuring efficient operations of the office.Responded to phone calls and emails from students, providing information on university policies and procedures.Maintained accurate records and data entry, ensuring effective communication with staff and students.

Researched and cold-contacted 100+ small business owners to request interviews assessing their company's environmental, social, and governance (ESG) practices.Developed and presented a customized sustainability action plan for a case-study business in the annual competition, advocating five strategies to enhance sustainability.Conducted interviews with business owners to gather data on their company's ESG practices, focusing on daily operations, to generate sustainability reports.Sent professionally communicated emails to over one hundred small businesses nationwide, establishing initial contact and follow-ups.Attended weekly workshops on business sustainability concepts to enhance knowledge and understanding.Maintained a detailed spreadsheet to track and manage email correspondence with business owners, ensuring efficient communication and follow-up.Developed strong attention to detail, demonstrating meticulousness in data collection and reporting.Strengthened time-management skills by effectively balancing multiple tasks and meeting deadlines.Enhanced professional communication skills, both written and verbal, through extensive outreach efforts and engagement with business owners.Developed a sense of professionalism and personable tone in written communication through managing email exchanges with small business owners.Demonstrated dedication and commitment to the internship program by actively engaging in learning opportunities and contributing to team discussions.

Working closely with the undergraduate program director to provide guidance and support to fellow undergraduate students in several engineering courses.Provided remote assistance to over 200 students with their group projects, and responded to numerous emails and inquiries related to the courses.

Engaged in a mentorship program with alumni to gain insights into their roles and experiences.Participated in networking mixers to connect with alumni and expand professional network.Had biweekly calls with mentor to receive guidance on resume writing and develop valuable skills.

Stony Brook, New York, United States

Provided technical support and assistance to students at the computing center with issues related to printers, computers, and other equipment.Maintained a clean and organized environment within the computing center to ensure a positive user experience.Conducted regular inventory checks to keep track of supplies and equipment, and reported any discrepancies to the appropriate personnel.

Stony Brook, New York, United States

Department of Ecology & EvolutionProcessed financial receipts monthly through data entry and assembled important confidential files for the department as well as assisting in lab renovations.Assisted with lab renovation projects by completing lab safety courses and providing support.Assisted in managing and organizing course schedules prior to class registration, ensuring accuracy and timeliness of schedule creation.Handled mail delivery and signing of deliveries, ensuring timely distribution of departmental mail and packages.Conducted research to help the department identify other schools with similar master's programs, providing valuable insights to the faculty.Provided administrative support to faculty and staff as needed, including answering phone calls, responding to emails, and maintaining office supplies and equipment.

Master Of Science - Ms, Materials Science And Engineering

Bachelor'S Degree, Engineering Science, 3.3

Activities and Societies: Spirit of Stony Brook Marching Band (2019-2020), Career Communities Mentoring Program (2019-2022) Dean's List.

Advanced High School Diploma, Salutatorian, 3.9

Activities and Societies: Band Member (Concert Band, Wind Ensemble, Jazz Band), Community Service (office assistant), National Honor.