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Helen W. is listed as Customer Service Advisor a EMH Homes at emh group, a with 171 employees, based in Leicester, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Helen W..
Helen W. previously worked as Customer Service Advisor at Emh Group and Telesales Executive at Adare Sec. Helen W. studied at Hinckley College Of Further Education.
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A Customer Service Advisor at EMH Homes. I have a strong background in delivering excellent customer service. Accomplished in identifying and delivering improvements, I've gained experience on many cross-functional projects consulting with a wide range of stakeholders at all levels. I have successfully led operational contact centre and back-office teams, supporting people to achieve their full potential and goals. I am highly organised and resourceful with a strong attention to detail. Proficient at managing and prioritising multiple tasks and working to deadlines.
Listed skills include Team Management, Customer Service, Customer Experience, Performance Management, and 12 others.
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A career timeline built from the work history available for this profile.
EMH Group is one of the largest providers of social housing and housing related support services in the East Midlands. I am currently Delivering front line customer service to a diverse customer base over multi-media channels at EMH Homes, providing affordable homes for rent and ownership across the region.
• Maintaining customer contact by phone and email• Matching customer needs with products and services• Excellent verbal and written communication skills• Use of Sage, Microsoft Outlook, Word and Excel to maintain records and provide reporting data• Building and maintaining relationships with customers and suppliers. Taking ownership end-to-end including dealing with and resolving complaints• Identifying opportunities to support account development• Ensuring work is timely and accurate• Ensure all duties carried out are within operational guidelines and records are kept• Achieving sales and GP targets • Being pro-active, organised and able to multi-task without compromising attention to detail. • Remaining calm under pressure• Process driven and quality focused• A team player with a positive and flexible attitude
Nottingham, United Kingdom
- Supported the Senior Experience & Journey Manager and key acquisition delivery channels (telemarketing, field sales, direct marketing) to achieve strategic goals- Monitored and managed the customer journey experience for sales acquisitions through to on supply - Represented the customer in decision making and change initiatives having an impact on the customer's sales experience- Managed a team of Business Analysts providing timely and accurate analysis of the sales journey to identify and rectify any breakdown in process and root cause- Identified & made recommendations for changes to reduce sales drop out and to enhance the customer journey- Represented business area and consulted with a wide range of stakeholders at all levels providing expert advice on cross-functional projects - Collaborated with Customer Service and the wider business to manage the effective implementation of the sales journey and maximise customer Net Promoter Scores
Leicester, United Kingdom
- Successfully led several operational contact centre teams dealing with billing, payments and general customer service enquiries - Led a back-office team resolving industry data issues, identifying root causes and implementing process improvements- Optimised team's performance, monitored quality and process compliance. Identified risks and put controls and actions in place for improvement- Developed teams and individuals to achieve business and personal goals through effective coaching, training, performance review, talent mapping and recognition
Other employees you can reach at emhgroup.org.uk. View company contacts for 171 employees →
Joanne Tilley
Colleague at Emh GroupGreater Coventry Area, United Kingdom
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Emily Law
Colleague at Emh GroupGreater Leicester Area, United Kingdom
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Tim Bishop (He/Him)
Colleague at Emh GroupGreater London, England, United Kingdom
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Jillian Porter
Colleague at Emh GroupGreater Leicester Area, United Kingdom
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David Sweet
Colleague at Emh GroupMansfield Woodhouse, England, United Kingdom
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Spencer Worley
Colleague at Emh GroupCorby, England, United Kingdom
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Franchesca Mcdermott
Colleague at Emh GroupGreater Leicester Area, United Kingdom
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Dave Vaughan
Colleague at Emh GroupGreater Nottingham, United Kingdom
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Samantha Whiteman
Colleague at Emh GroupThringstone, England, United Kingdom
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Brogan Clarke Aatqb
Colleague at Emh GroupShepshed, England, United Kingdom
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LCCI Secretarial Studies Certificate RSA III Typing
6 O'levels including Maths & English
Quick answers generated from the profile data available on this page.
Helen W. works for emh group.
Helen W. is listed as Customer Service Advisor a EMH Homes at emh group.
Helen W. is based in Leicester, England, United Kingdom while working with emh group.
Helen W. has worked for Emh Group, Adare Sec, and E.On Uk.
Helen W.'s colleagues at emh group include Joanne Tilley, Emily Law, Tim Bishop (He/Him), Jillian Porter, and David Sweet.
You can use AeroLeads to view verified contact signals for Helen W. at emh group, including work email, phone, and LinkedIn data when available.
Helen W. studied at Hinckley College Of Further Education.
Helen W. is listed with skills including Team Management, Customer Service, Customer Experience, Performance Management, Process Improvement, Management, Project Management, and Customer Journeys.
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