* Lead engagement app initiatives using Salesforce to drive donor interaction and increase contributions* Oversee all app-related issues and troubleshooting, ensuring seamless functionality and user satisfaction* Conduct app testing and produce detailed requirements to guide development and ensure optimal performance* Collaborate with software developers to enhance app UI/UX, optimizing the platform for an engaging experience* Manage reporting, data merges, and support requests using Salesforce / Smartsheet, enabling efficient cross-team operations* Certified in Smartsheet Core Product, leveraging dashboards and advanced metrics to deliver actionable insights * Automate operations using Smartsheet, improving efficiency and productivity * Completed Garage AI 6Week Core Program, sharing AI knowledge with the IT team and supporting AI-driven projects* Negotiate with vendors to reduce costs, achieving significant savings while maintaining service quality

* Recipient of the March of Dimes Heroines of Washington Award 2023, recognizing exceptional community leadership* Successfully established a New York branch during tenure, expanding the organization's footprint and impact at the time Directed a large staff/volunteers to manage operations, transform strategic plans into workable solutions and benchmark their performance against key metrics* Won Nonprofit of the Year awards multiple times for outstanding service and achievements in the community* Collaborated closely with Board of Directors on issues related to policy, fundraising, and strategic planning* Managed the website development process, collaborating with developers to optimize UI/UX and ensure a user-friendly, engaging online presence.* Designed and implemented fundraising programs that achieved double-digit growth every year* Utilized superior knowledge of partnership development, staff leadership, and financial management* Successfully directed several operational managers and up to 200 volunteers* Created and managed 12 sold out golf tournaments annually, attracting high-profile attendees* Generated over $3 million in fundraising revenues to date, significantly contributing to the organization's mission and growth

* Conducted strategic reviews of businesses, product developments and operations to identify opportunities and recommend solutions* Oversaw the financial, marketing, and operational efforts of Strategic IT Solutions and managing multiple projects* Presented products to customers and coordinating staff across various projects* Provided strategic business and technology solutions for non-profit, for-profit, and public sector organizations* Evaluated markets to identify key focus areas and ensured further product development Built strong relationships with C-suite executives* Played a key role in expanding the company's client portfolio, increased revenue streams through strategic partnerships and market analysis

* Executed the strategy for transmission services, tailoring solutions to meet the unique needs and requirements of customers, with a strong emphasis on the delivered customer experience* Managed the entire product life cycle from strategic planning to tactical execution, including business case creation, product definition, pricing, delivery readiness, sales training, and overall market performance* Led wholesale product life cycle management of Global Transmission Services, ensuring successful product delivery and market competitiveness* Managed top-tier wholesale clients (AT&T, Google, Verizon, and Facebook), delivering product demonstrations and fostering strong client relationships* Collaborated with customers on network design, deployment, and rollout plans to ensure seamless implementation* Drove product development and crafted strategies for product positioning and channel sales, and new business development with major corporations* Collaborated with international sales teams to develop and deliver effective solution proposals tailored to diverse client requirements

* Developed and articulated the vision and strategy for the product portfolio, aligning offerings with customer needs and market trends* Identified market trends and leveraged emerging technologies to enhance competitive positioning* Managed the full lifecycle of IP security products and commercial data solutions, including product development, marketing and pricing* Managed all aspects of the portfolio's financials for growth, revenue, and profitability Evaluated performance of products and services and initiated offering enhancements, product feature improvements, and market repositioning* Managed suite of voice and data solutions, including data transport, Internet access, and value-added data solutions* Actively managed all the levers that impact financials and company accounting practices

* Fully accountable for managing product lifecycle for up to seven Internet Security and IP VPN products. * Documented technical solutions for security and IP VPN products. * Noted for instrumental leadership role in launching Wireless IP VPN product services, including coordinating internal and external project teams. * Successfully introduced product with enhanced data compression and increased download speeds. * Credited for reducing typical product development cycle time from more than one year to several months enabling Sprint to be first to market.

* Recognized by leadership for superior performance with Appreciation Award* Successfully led team to establish migration strategy for firewall services in support of new operations center* Negotiated vendor contracts to provide firewall, network-based antivirus, and authentication services at favorable prices* Defined market strategies and roadmaps to satisfy market requirements* Developed the collateral and sales tools that support the selling process* Performed strong research based on product controlling and sales reporting, price composition analysis, competitors' prices, products analysis and price impacts on customers analysis* Defined product requirements based on knowledge of specific market segments, target customers, and product categories* Credited for reducing typical product development cycle time from more than one year to several months enabling Sprint to be first to market* Received Champion Award for dedication and success in pricing new products and services

* Recognized as Top salesperson, generating 124% of sales targets and securing the highest number of DC embassy accounts* Closed deals for telecommunications packages to commercial accounts ranging from small businesses to global corporations* Provided pre-and post-sales support to the customers* Represented Sprint at community forums, trade shows, and customer relations events* Facilitated lead management process through data analysis and presentations