Key responsibilities:- Greeted guests and ensured smooth running of the daily check-in/check-out process for the hotel.- Maintained accurate information and records, including the correct guest details and linking guest profiles.- Answered all incoming telephone calls and emails as well as assisted with in-house guest requests by providing all required information to ensure guest satisfaction. - Maintained clear and concise communication with all departments and management regarding special requests, guest requirements, and general hotel events.

Key responsibilities:- Greeted guests and ensured smooth running of the daily check-in/check-out process for the hotel.- Maintained accurate information and records including the correct guest details and linking guest profiles.- Answered all incoming telephone calls and emails as well as assisted with in-house guest requests by providing all required information to ensure guest satisfaction. - Maintained clear and concise communication with all departments and management regarding special requests, guest requirements, and general hotel events.

Key responsibilities:• Assisted the Hotel Manager with the preparation of monthly managerial reports by analysing P&L statement, hotel operating statement and other financial documents. • Assisted the Night Manager with auditing inhouse guest accounts, following Petty Cash procedures, and preparing F&B allowance records.• Assisted the Event and Sales team in generating quotes, contracts and invoices for potential, upcoming and past events.• Assisted Finance Officer with actioning Accounts Payable using Medius software as well as processing bank reconciliation. • Supported the Rooms Division Manager with weekly management of rostering team members and approval of payroll timesheets utilising Etivity software.

Key Responsibilities:• Welcomed all visitors to Student Hub, addressed their queries in a friendly manner and ensured they were directed to the correct area or service.• Responded to digital enquiries by using effective communication skills to deliver high quality customer service.• Assisted with administrative tasks as required.