Helga Lindorf Email and Phone Number

• Administrative duties including scheduling meetings, ordering supplies and distributing mail. • Managing the online maintenance ticket system for all centres by assigning requests to technicians.• Communicating with centre staff to assess needs, follow up with requests, and address concerns.• Creating and maintaining reports and spreadsheets to optimize the productivity of the department.• Generating and distributing weekly maintenance ticket lists for maintenance technicians and vendors.• Coordinating service dispatch between vendors and centres to complete repairs, and inspections.• Coding invoices, submitting for payment and creating Purchase Orders on NetSuite.• Preparing for and attending meetings with the maintenance department and other stakeholders.• Ensuring the fleet complies with regulations by coordinating inspections and repairs, keeping and updating reports; and ensuring drivers comply with the requirements.

• Creating social media posts for the company accounts to be published on Facebook and Instagram. • Taking pictures of products offered in-store and online to include in social media content.• Creating a content calendar. Planned and used different topics, and a themed hashtag each day. • Meetings with the client to discuss Brand Image and growth expectations. • Using analytic tools to measure engagement and reach of social media posts.

• Opening and closing procedures, including goal setting, scheduling, and assigning tasks to staff.• Driving sales, maintaining KPI metrics to achieve success, while providing customer service. • Operating POS Systems and other retail activities to support company goals. • Maintaining store appearance through recovery, merchandising updates, and replenishing stock.• Developed a Customer Care sales tracker to increase customer return.

• Managing inventory levels of 115,000 units while decreasing loss rates {from 2.79 % (2013) to 0.34% (2014) to 0.22% (2015)} by ensuring paperwork was complete, censoring merchandise, and keeping an organized stock room.• Successfully retained in the top 5 stores in Canada for measurable key metrics.• Receiving shipments, processing merchandise promptly, and coordinating transfers.• Made decisions on what tasks and product selections were a priority according to sales trends. • Communicating with other managers to ensure store success was achieved by delegating tasks.• Succession Planned from Sales Associate to Stock Manager from November 2010 to June 2013.

• Main point of contact between Clients and the agency.• Creating and delivering proposals and budgets to potential and existing clients.• Following up with the creative department to ensure all campaigns were on track to be presented to clients on time and be sent to different mediums according to campaign timelines.• Communicating with the different departments within the company to follow up with the progress of tasks and ensure the success of each campaign and the satisfaction of the client.• Planning events and parties for various product releases and campaigns; created themes, found venues, vendors, entertainment, made guest lists, sent out invitations; ensured all events went according to plan by delegating, anticipating issues, and being prepared to solve them.• Coordinating with vendors to provide an all-around service, including talent agencies, production and post-production teams, location scouts, wardrobe, makeup services, transportation, and catering.