As a Customer Service Team Lead at H&R Block Canada, I leverage my IT skills and customer service expertise to deliver efficient and satisfactory solutions to clients. Through strategic initiatives, I have achieved a 20% increase in operational efficiency within tax offices and cultivated and maintained over 300 strong client relationships with a 95% satisfaction rate. I also mentor and coach five fellow associates, resulting in a 30% increase in team productivity.In computer programming degree in IoT at Cambrian College, where I acquired skills in Arduino IDE, web analytics, and artificial intelligence. I have applied these skills in my previous internships at Cambrian College. I demonstrated exceptional customer service and empathy in handling inbound and outbound calls, managing schedules, coordinating meetings, and addressing routine problems independently and collaboratively. I am fluent in Hindi, Marathi, and English and passionate about technology-driven innovation.
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AssociateWalmartCanada
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Operations Team MemberConfidential Jul 2024 - PresentGreater Sudbury, Ontario, Canada -
Test AdministratorPearson May 2024 - Jun 2024Sudbury, Ontario, Canada -
Customer Service Team LeadH&R Block Canada Jan 2024 - Apr 2024Sudbury, Ontario, Canada• Achieved a 20% increase in operational efficiency within tax offices through strategic initiatives.• Cultivated and maintained over 300 strong client relationships with a 95% satisfaction rate.• Mentored and coached 5 fellow associates, resulting in a 30% increase in team productivity. -
Student InternCambrian College Sep 2023 - Mar 2024Greater Sudbury, Ontario, Canada• Demonstrated exceptional customer service and empathy in handling inbound and outbound calls, ensuring high customer satisfaction and fostering positive client relationships.• Efficiently managed schedules and coordinated meetings with decision-makers, contributing to increased product adoption and revenue growth.• Utilized strong interpersonal skills and a solutions mindset to address routine problems independently while also collaborating effectively within a team environment to achieve service level agreements. -
Customer Service RepresentativeA&W Food Services Of Canada Inc. Jan 2023 - Oct 2023Blind River, Ontario, Canada• Provided excellent customer service, achieving a 98% satisfaction rating and exceeding service level agreements.• Demonstrated empathy and resolved routine customer problems, resulting in a 20% increase in return on investment.• Collaborated with team members to streamline processes and improve efficiency, contributing to a 15% increase in revenue growth.• Accomplished a significant increase in customer satisfaction ratings by providing excellent customer service.• Exceeded monthly sales targets, resulting in a notable increase in revenue for the company.• Enhanced customer retention rates by demonstrating solid interpersonal skills during client interactions. -
It Support SpecialistR R Trivedi Jun 2019 - May 2021Ahmedabad, Gujarat, India• Providing support for all the technical instruments.• Performing installing and configuring computer hardware.• Acting as the primary point of contact for all IT related problems, troubleshooting hardware, and software issues.• Under the General direction of Senior ITTechnologist, learning to deal with different software and providing their support to clients and employees.• Experiencing to tackle the fast-paced environment which has around 600 clients including customers, staff, and vendors.• Service desk phone support to remote clients with system related issue.• On-Site support for Networking and their troubleshooting• Generous and satisfied client support through broad range of option and according to client capability.• Ensuring Data Safety and confidentiality while acknowledging clients about business applications and hardware.
Heli G. Education Details
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Computer Programming, Specific Applications
Frequently Asked Questions about Heli G.
What company does Heli G. work for?
Heli G. works for Walmart
What is Heli G.'s role at the current company?
Heli G.'s current role is Associate.
What schools did Heli G. attend?
Heli G. attended Cambrian College.
Who are Heli G.'s colleagues?
Heli G.'s colleagues are Matt Pearce, Leo Cruz, Maleha Israt Chowdhury, Johnny Gonzales, Aingel Foreman, Ana Laura Osorio Paredes, Dylan Coutts.
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