Professional with career developed in the Information Technology area, with broad experience in team management, planning and implementation of projects, definition of strategies and IT governance, implementation of improvements, building up the history in small, medium and large-sized companies.Lately performed as an IT Support Manager – Infrastructure at Saint-Gobain Corporate, heading the support area for Brazil, Argentina and Chile, managing a budget for 7.200 workstations and 25.000 IT items.Responsible for the development and implementation of both processes in the organization and IT corporate governance, based on ITIL, COBIT and PMI methodologies, for corporate services in over 170 different locations, including Argentina and Chile. Participation in the CSC implementation – IT Shared Service Center, structuring the hosting/cloud and technical support (1st, 2nd and 3rd levels) partnership contract management methodology, as well as corporate governance with structured report to the business units’ boards.Organization of the servers hosting services, management of print and telephone outsourcing operations, obtaining the ISO 20.000 certification in Service Desk Brazil / Argentina / Chile operation, as well as the best rating in IT international audit, reaching a satisfaction index estimated in 98% by the users.Direct participation in systems implementation and development processes, from smaller packages to the implementation of SAP infrastructure environment, together with international teams. Acted both in the development of internal partnerships and in the interface between Business and IT areas, optimizing the communication, meeting the needs and ensuring satisfaction in projects and operations of the area.