• Responsável pela Negociação e gestão de acordos com Parceiros de Telecom e Utilities para aquisição de rede de fibra ótica e capacidades para fins de complementariedade de Backbone, Backhaul e rotas de resiliência para suportar a demanda de expansão da Rede Móvel e Fixa. • Negociação de Peering com os Provedores Nacionais e Internacionais de Conteúdo (OTTs), Operadoras (Telco) e Integradores para Armazenamento Regional de Conteúdo (CDNs), bem como gestão do desempenho destas rotas… Show more • Responsável pela Negociação e gestão de acordos com Parceiros de Telecom e Utilities para aquisição de rede de fibra ótica e capacidades para fins de complementariedade de Backbone, Backhaul e rotas de resiliência para suportar a demanda de expansão da Rede Móvel e Fixa. • Negociação de Peering com os Provedores Nacionais e Internacionais de Conteúdo (OTTs), Operadoras (Telco) e Integradores para Armazenamento Regional de Conteúdo (CDNs), bem como gestão do desempenho destas rotas visando prover a melhor experiência para os clientes de Banda Larga Fixa e Móvel da TIM.• Responsável pela Negociação e Gestão comercial de acordos de Banda Satélite para cobertura nacional da rede móvel, para atendimento a obrigações regulatórias (Anatel) como Escolas Rurais e para Atendimento ao mercado corporativo nacional e internacional (Key Accounts).• Negociação e gestão de acordos de fornecimento de Serviços de Telecomunicações (EILD, Satélite e Serviços Internacionais de Transporte de Dados) buscando a máxima eficiência de custos.• Negociações de Serviços de Dados com operadoras Nacionais Incumbents, ISPs e Competitivas, segundo regulamentos vigentes de prestação de serviços entre Operadoras (Exploração Industrial de Linhas Dedicadas). Show less

My responsibilities follow the customer relationship Service Life cycle. We generate proposals for upgrades, new sites and new services, then we follow up the Technical Service Delivery (from the commercial perspective), we are responsible to generate the billing instructions and to discuss the contractual clauses. Our team also receives customer escalations for Quality of services rendered and we provide Service Improvement Plans (generated by Engineering and NOC / ISOC). We also take care of… Show more My responsibilities follow the customer relationship Service Life cycle. We generate proposals for upgrades, new sites and new services, then we follow up the Technical Service Delivery (from the commercial perspective), we are responsible to generate the billing instructions and to discuss the contractual clauses. Our team also receives customer escalations for Quality of services rendered and we provide Service Improvement Plans (generated by Engineering and NOC / ISOC). We also take care of the cancellation demands from customers, until customer billing is ended. Show less

Management of Pre Sales team, which responsibilities include understanding Wholesales Customer needs, build technical and commercial solution and provide proposals for Sales Team.Management of Sales team, which responsibilites include managing the relationship with both National and International carriers, supporting them in obtaining services from Tim to build their business.

PMO, MIS, Systems evolution, Process Mapping, Information Management.

Professor at Science & Technology schoolCisco Network devicesRouting alghoritm and protocolsLong Distance & High speed networks

My responsability start from a Firm Order Purchase request and we are responsible to manage, with 26 employees, the implementation process, interacting with teams that provide to us all necessary inputs (local access, routers, PBX, network configuration, etc). We also interact with third party providers that perform site survey and implementation / configuration tests.

Responsible to manage, plan, develop, implement and control corporate projects of Quality enhancement through definition, measurement, analisys, implementation and control of processes, procedures and check points. Responsible to audit the business performance, identifying risks and implementing actions to mitigate them through usage and processing of informations that cause direct impact in the company´s operational processes and financial results.Evaluate how each responsible… Show more Responsible to manage, plan, develop, implement and control corporate projects of Quality enhancement through definition, measurement, analisys, implementation and control of processes, procedures and check points. Responsible to audit the business performance, identifying risks and implementing actions to mitigate them through usage and processing of informations that cause direct impact in the company´s operational processes and financial results.Evaluate how each responsible Unit control the most significant and probable business and operational risks, usage and processing of information, providing an external view of risk control and proposing process enhancement actions.To coordinate the optimization of corporate process in all its stages, utilizing Quality tools and techniques and working on the integration of the different areas that act in theses processes in order to search continuous Quality enhancement. Show less

Responsible to manage a team of professionals responsible to handle both direct sales and channel support (> 200 Authorized Agents) of Products and services all over Brazil.

Co-billing coordinator being responsible to implement and sustain 6 Sigma quality in the co-billing business either buying or selling it.

Responsible to set rules for order entry, review and negotiate with customer billing, debts and to assure constant review of ist of services in use.

Sales account manager responsible to create long term relationships with customers, create opportunites to provide services in a long term basis and to support customers needs and requirements.

Sales account manager responsible to create long term relationships with customers, create opportunites to provide services in a long term basis and to support customers needs and requirements.

During my time in this position I have being responsible to build an area that would be responsible to negotiate and Data Contracts including Leased Line, International Submarine Cable capacity, Satellite links, IP Transit Ports (both National and International) and to select and lease facilities to allow the company to create an International POP outside Brazil.

During the years I worked at Global One I have worked inittialy with Network Management and Support being responsible to support customers in activation, maintenance and deactivation of services. I also worked as a Program Manager supporting the processes related to the implementation of Customer networks.