Helio Neto Email & Phone Number

Duque De Caxias, Rj, Br

From Home

- Music streaming SaaS customer support/account management, with customer satisfaction rates consistently above 90%

From Home

- Worked on two distinct projects: VIP Support for a world-leading media and entertainment conglomerate and Tier 1 Support for a market-leading video game and software developer/publisher- Constantly achieved the best CSAT scores, with a monthly average of 4.85 out of 5.0;- Proactively researched and practiced tried and scientifically proven methods to improve satisfaction rates through empathy, diplomatic communication and persuasive writing skills;- Compiled this data in a presentable and easily digestible format to be used on workshops for the entire team, including QnAs and practical examples, effectively contributing to improving the project's overall KPIs;- Sustained high performance in Quality Assurance with a monthly average of 97%

Rio De Janeiro

- User account management for Heineken facilities throughout Brazil and server monitoring for clients such as Hershey's and Santander, among others;- Developed PowerShell solutions to alleviate workload and deliver faster results;- Substantially contributed to eliminating the post-go live backlog

Barra Da Tijuca

- Implementation, training and maintenance of the BPA Wshop system at customer locations.- Qualified after intensive training and passing the required certification exam, which included knowledges in the financial, accounting and tax areas;- Data management using PostgreSQL;- Service management through the Bimer ERP system

Ilha Da Madeira - Rj

- Resolved a long-standing impasse with the Indian InfoSec team involving Sophos anti-virus configuration problems that mainly impacted the accounting sector;- Dedicated myself to the installation and configuration of the new Telefónica link, as well as the Cryptography equipment, thus ensuring a safer network environment for all users

Rio De Janeiro E Região, Brasil

- Provision of services for Match IT/FIFA during the football World Cup;- Implementation and configuration of the entire media complex and credentials area's infrastructures at the Maracanã Stadium;- Inventory and configuration of the mobile devices of all FIFA directors and participants in the company's Congress;- IT Supervisor at the Football For Hope initiative in Caju

Rio De Janeiro E Região, Brasil

- IT supervisor at international ship docking bases;- Responsible for equipment inventory;- User account management through AD and telephone extensions through Cisco Call Manager

Rio De Janeiro E Região, Brasil

- Pending issues, deadlines and activities management;- Project's SharePoint admin;- Governance model reports;- Direct assistance on the migration front.