As a good professional with 15+ years of experience in various IT domains, I am passionate about providing exceptional support and solving complex technical issues. I have worked with leading companies such as Unisys and Match IT/Fifa, as well as renowned media and gaming clients, providing high-quality services in infrastructure, systems, projects and account management solutions.My core competencies include operational systems, incident management, documentation and customer satisfaction. My track record includes consistent best CSAT scores, with a monthly average of 4.85 out of 5.0, and teaching best practice workshops to improve CSAT through empathy, diplomatic communication and writing skills which have proven to be successful positive to the participants. I also developed automation solutions in PowerShell to alleviate bulk onboarding and offboarding workload, thus helping to eliminate post-go live backlogs. I am always eager to learn new skills and take on new challenges in the IT field.