Senior Delivery Associate
Primary Clients: Infosys, Pernod Ricard, Visa, Equinix, Johnson Matthey, Phillips 66About eTeam: A multi-national company worth over 550 million dollars, Team was formed in 1999 with the goal of becoming the company of choice for clients, talent, and staffing professionals. Today, we're one of the fastest-growing global companies and ranked as one of the best companies to work for by Staffing Industry Analysts. We aspire every day to do quality work for our clients and help our talent work at some of the most amazing companies.Responsibilities:• Working with the MSP team for gathering Priority Requirements, qualifying submittals, feedback & follow-up, rate negotiations, and Purchase Orders / Offers.• Establishing and maintaining a good relationship with clients through regular contact and reviewing our service to ensure a quality service is provided at all times.• Attending Supplier Calls, and Spotlight Calls on a Weekly & Bi-Weekly Basis.• Engaged in Interview Pre Screens, Preps, and De Briefs.• Client hand-holding by ensuring service levels are met with expectations.• Handling client escalations & resolving them within TAT.• Escalation POC for 100 + active contractors, also responsible for monthly follow up with active contractors.