Helis Hoxha Email and Phone Number

March 2015 — currentCellphone repair technicianGSM Service Tirana• Tested devices for software bugs and determined best software and firmware versions; repaired 100-150 devices monthly.• Replaced circuit boards also using soldering iron, EAM memory, buttons, keyboards, batteries, screens for cell phones and tablets.• Performed system diagnostics on mobile/smartphones, Conducted system functional testing and record failures in the database.• Utilized many different apps and computer programs to facilitate repairs.• Evaluated damages and instructed clients about estimated costs, offering alternativeswhen available.• Re-installed operating system and applications to phones after maintenance work.• Repaired and replaced different parts of phones such as charging ports, cameras, IC, Wi-Fi antenna• Repairing of most common devices manufactured by Apple, Samsung, LG, HTC, Huawei.• Updated client database and generated invoices.• Supplier relationship management, inventory assessment and ordering of necessary parts.• Offered advice to clients looking to buy a new phone.• Continuous training and support to new members of staff to grow and learn.• Completed each new and old model phone in a timely manner and repair each phoneproperly.