Helissa Boeing Email & Phone Number

• Respond promptly and accurately to customer inquiries regarding Atlassian products, utilizing customer service portals and video calls to ensure timely resolution.
• Identify and address customer needs, guiding end-users in the proper utilization of the product to enhance their experience.
• Create comprehensive support case articles to facilitate knowledge sharing among team members, customers, and end-users, promoting efficiency and proficiency.
• Collaborate with team members to… Show more
• Collaborate with team members to share valuable insights such as feature requests and effective workarounds, contributing to a cohesive and solution-oriented work environment.
• Proactively inform customers about new features and functionalities, ensuring they remain informed and empowered to maximize product utilization.

• Provided exceptional customer service for VMpay, an electronic payment and telemetry system for vending machines, ensuring prompt and effective resolution of inquiries and issues.
• Offered technical support throughout the installation, configuration, and maintenance of equipment, assisting customers in optimizing system performance and functionality.
• Conducted comprehensive training sessions for new customers, both remotely and on-site, to facilitate seamless integration and usage of… Show more
• Conducted comprehensive training sessions for new customers, both remotely and on-site, to facilitate seamless integration and usage of VMpay systems.
• Developed and updated procedures for manuals and knowledge bases, ensuring accuracy and accessibility of critical information for customers and internal teams.
• Collaborated closely with development and engineering teams to homologate new machines, ensuring compatibility and compliance with VMpay systems.

• Engaged in direct communication with clients, providing solutions and addressing inquiries related to satisfaction research totems, including installation and configuration processes.
• Monitored offline totems and effectively managed tickets to facilitate the repair of defective units, ensuring minimal downtime and maximum client satisfaction.
• Regularly updated the knowledge database with new troubleshooting steps and best practices, enhancing the efficiency and effectiveness of… Show more
• Regularly updated the knowledge database with new troubleshooting steps and best practices, enhancing the efficiency and effectiveness of support services.
• Handled logistics and invoicing processes related to technical repair services, ensuring seamless coordination and timely resolution of client issues. Show less

Curitiba E Região, Brasil

• Provided technical coaching and mentoring to frontline L1 agents, enhancing their troubleshooting skills and reducing potential returns or partial credit costs.
• Assumed ownership of technical resolutions escalated from L1 agents, effectively monitoring and tracking issues to ensure accurate and timely resolution.
• Managed tickets and ensured all cases were closed within Service Level Agreements, maintaining high standards of service delivery and customer satisfaction.
• Identified… Show more
• Identified areas for improvement and implemented initiatives to enhance team performance, while maintaining quality metrics at the required level.
• Served as a primary point of contact for both technical and non-technical customer escalations, resolving issues promptly and effectively to ensure customer satisfaction.

Curitiba E Região, Brasil

• Provided comprehensive technical support to end customers, receiving and diagnosing technical issues related to Dell's products via phone and email channels.
• Demonstrated proficiency in resolving technical issues promptly and effectively, ensuring an exceptional customer experience and satisfaction.
• Managed and maintained complete support histories for customer hardware, utilizing Dell's fault management tools and business applications to track and document service… Show more
• Managed and maintained complete support histories for customer hardware, utilizing Dell's fault management tools and business applications to track and document service interactions.
• Kept abreast of Dell's product range and services, continually updating and expanding technical skill sets to provide informed and efficient support to customers. Show less