Heli Valonen Email & Phone Number

Helsinki, Fi

Helsinki Metropolitan Area

- Cross Nordic (DK, FI, SE, NO) and DACH region service design cooperation and business intelligence support with relevant stakeholders- Responsible for creating dashboards and communicating insights and findings to management as well as the broader organization in a clear and consistent way - Defining new data sources and KPIs for better internal and external service review across business units- Nordic governance liaison and data validation in SAP CRM- Power BI (Report Server)… Show more - Cross Nordic (DK, FI, SE, NO) and DACH region service design cooperation and business intelligence support with relevant stakeholders- Responsible for creating dashboards and communicating insights and findings to management as well as the broader organization in a clear and consistent way - Defining new data sources and KPIs for better internal and external service review across business units- Nordic governance liaison and data validation in SAP CRM- Power BI (Report Server) governance and end user experience enhancement- Using Process Mining tool to support business insight when validating system flows from data source and value chain perspective- Project input in own expertise area Show less

- Internal and external service development in Nordic customer service teams (FI, SE, DK, NO)- Planning and developing internal communication and digital work spaces - Nordic representative and development of customer service ERP and CRM system, Change management- Development and production of reporting and optimizing data quality- Service quality development and planning of training related to service quality- Digital survey design for internal and external service… Show more - Internal and external service development in Nordic customer service teams (FI, SE, DK, NO)- Planning and developing internal communication and digital work spaces - Nordic representative and development of customer service ERP and CRM system, Change management- Development and production of reporting and optimizing data quality- Service quality development and planning of training related to service quality- Digital survey design for internal and external service development (service owner)- Document and template administration- Small translation services- Project expertice Show less

Helsinki Area, Finland

- Process and work development within customer services- Reporting production and development- Service quality- SAP CRM Super user- Internal ERP system admin

Helsinki Area, Finland

- Team leader for Payment terminal technical support, order handing, invoicing and eCommerce- Leading and organising the daily work- Workforce management- Planning and organising trainings- Induction process- Documentation templates- Service quality- Responsible of reporting- Event planning

- Resource planning- Team’s work development- Process descriptions- Planning of the induction process

Helsinki Area, Finland

- Taking care of internal and external customers- Support for certification processes- Customer and personnel event planning and execution- Strategic internal projects- User guidance and development for internal CRM and ERP- Assisting sales- Invoicing (also internal purchases) - Meeting arrangements and general office duties.