Hellan S. Email & Phone Number

Canada

A detail-oriented and proactive leader in technical onboarding and operations oversight, with a focus on client-centric facilitation and post-implementation management. Demonstrated exceptional organizational skills and a collaborative approach to drive successful transitions and integrations.►Exceptional organizational skills and proactive approach in leading technical onboarding processes, ensuring smooth transitions for partners and clients.►Collaborative operations oversight, effectively managing data migration and establishing key connections with partner Ops teams, such as Google and Facebook.►Client-centric onboarding facilitation, demonstrated leadership in coordinating with partner Ops teams to oversee data migration and establish crucial connections, prioritizing client satisfaction and success.

Montreal, Quebec, Canada

Proactive and customer-focused Client Relationship & Technical Support Manager with a demonstrated ability to manage post-sales relationships, address escalated support cases, and drive process improvement initiatives. Collaborative and dedicated to ensuring client satisfaction and organizational success.►Developed and managed the company's largest account: Successfully managed the company’s largest client as a Technical Account Manager, a $3M per year account, fostering a strong relationship and ensuring sustained revenue growth through strategic account planning and execution.►Played a key role in collaborating with cross-functional teams within the Customer Organization, fostering communication and alignment to meet client needs and drive organizational growth.►Effectively handled escalated support cases, demonstrating strong problem-solving skills and technical expertise to resolve issues and maintain high levels of client engagement.

Montreal, Canada Area

Demonstrated exceptional leadership and technical acumen in cyber security, significantly reducing fraud using online public records and AI algorithms. Innovatively designed and delivered comprehensive training materials and workshops for new staff, streamlining complex processes to improve operational efficiency and understanding.► Enhanced Client Security and Trust: Played a pivotal role in minimizing fraud incidents, leveraging AI and online public records to protect client data and enhance trust, retaining approximately $1.6 million over the course of two years.► Streamlined Staff Training and Onboarding: Developed and executed an extensive training program for over 40 new staff, simplifying the adoption of digital platforms and ensuring a high level of proficiency in cyber security practices, which significantly improved operational efficiency and team performance.► Optimized Cyber Security Measures: Implemented cutting-edge cyber security strategies and tools, leading to a marked reduction in security breaches and fraud, ensuring the integrity of client information and maintaining SSENSE's reputation as a secure e-commerce platform.

Calais Area, France

Dedicated volunteer with a unique ability to connect and support Kurdish refugees and migrants, serving as the sole Sorani-speaking liaison. Provided essential daily supplies and facilitated access to shelters, while also offering empowering activities and psychological support for women and children, including those affected by gender-based violence.►Demonstrated exceptional commitment to supporting Kurdish refugees and migrants by distributing daily essentials and providing access to shelters, ensuring their basic needs were met and fostering a sense of security.►Offered culturally sensitive and inclusive support services, including facilitating activities focused on skill development and psychological well-being for women and children, creating a supportive and empowering environment.►Played a crucial role in identifying and addressing the specific needs of women and families, including providing support for those experiencing sexual and gender-based violence, demonstrating compassion and advocacy for vulnerable populations.

Montreal, Canada Area

Dynamic and results-oriented Social Media & Outreach Manager with a proven track record of driving brand visibility and engagement. Skilled in developing strategic social media content and fostering collaborative partnerships to meet organizational objectives.►Leveraged research on current trends and audience preferences to develop compelling social media content, resulting in increased brand engagement and awareness.►Cultivated and nurtured relationships with collaborative partners to expand brand reach and enhance organizational visibility.►Collaborated with senior leadership to execute targeted outreach initiatives, including newsletters to funders and promotion of onsite tours, effectively communicating the organization's mission and goals.

Elevated Responsible for marketing and branding initiatives in the UAE, where I strategically planned and hosted events while managing online social media platforms. Drew in over 200 clients within a span of 2 years, enhancing their personal brands and social media presence through the design of bespoke suits and leveraging collaborations with 10 luxury brands to elevate their style and status.► Surpassed Sales and Development Targets: Spearheaded sales and business development efforts, exceeding 50K a month in sales through innovative client engagement and event management, securing Knot Standard's position as a leader in luxury bespoke tailoring in Dubai. ► Cultivated High-Profile Clientele: Attracted and retained a high-profile clientele base, including Dubai's elite, by offering personalized styling advice and custom-tailored solutions, significantly contributing to the brand's prestige and market share.

A dedicated and customer-focused professional with a proven track record in administrative support, customer service, and account management roles. Demonstrates strong leadership skills, a commitment to continuous improvement, and the ability to handle complex financial transactions with efficiency and professionalism.►Exceptional administrative skills showcased through responsibilities such as booking appointments, managing calendars for multiple offices, and organizing seminars and conferences, ensuring smooth operations and client satisfaction.►Consistently delivered exceptional customer service while achieving top sales performance, highlighting a strong dedication to client satisfaction and business success.►Advanced to roles of increasing responsibility, including Account Services Representative and Cash Cage Custodian, where successfully handled fraud prevention, anti-money laundering measures, and cash management duties, reflecting adaptability and competence in diverse financial environments

A proactive and customer-focused professional with a strong track record in financial services, adept at fostering customer loyalty through enhanced support and timely issue resolution. Demonstrates exceptional interpersonal skills in building and nurturing client relationships, while also effectively managing staff schedules and organizing branch campaigns to drive sales goals.►Prioritized customer satisfaction by continuously enhancing support services and promptly resolving issues, leading to increased customer loyalty and retention.►Established and maintained meaningful client relationships by personally interacting with clients, addressing a range of financial needs such as credit reports, new accounts, loans, and mortgages.►Served as the primary point of contact for client concerns, including fraud prevention, anti-money laundering, and anti-terrorist financing, demonstrating trustworthiness and competence in handling sensitive financial matters.

Master Of Science - Ms, Intetnational Business

Bachelor'S Degree, Psychology

European Systems On Human Rights Protection, Humanitarian Law

Associate Of Arts (A.A.)

High School Diploma