Hella Nguyen Email and Phone Number
As a Hospitality and Tourism Management graduate from Humber College, my passion for travel and making people feel welcome has led me to pursue a career in the hospitality industry. With previous experience as an English teaching assistant, telephone helpline operator, and retail salesperson, I have discovered that my natural enthusiasm, flexibility, and attention to detail make me an ideal fit for the dynamic world of hospitality.Over the past six years, I have honed my customer-focused leadership, exceptional interpersonal skills, and practical problem-solving abilities through roles in retail and restaurant management. As a Store Manager at Bobacha Café, I have further developed my teamwork skills in a fast-paced environment while maintaining a strong commitment to customer satisfaction.Continuing to expand my knowledge and expertise in the hospitality and tourism fields is an essential aspect of my career aspirations. By doing so, I aim to strengthen my ability to create exceptional guest experiences that foster loyalty and drive business success.
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Store ManagerBobacha Inc. May 2022 - PresentToronto, Ontario, Canada- Led a team of 10 baristas to consistently provide an outstanding customer experience through effective communication and exceptional customer service.- Managing inventory, schedules, and cash flow to improve operational efficiency and reduce costs while maintaining quality standards.- Trained employees on sales techniques, resulting in a 15% increase in upsell and cross-sell opportunities.- Developed and implemented a performance management system, resulting in a 25% reduction in employee turnover.
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Shift SupervisorBobacha Inc. Feb 2021 - Feb 2023Toronto, Ontario, Canada- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Bobacha Café. Maintains a calm demeanour during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team. - Supervise and evaluate employees by providing clear, specific, timely and respectful coaching and feedback to partners on shift; counsel; promote employee growth, efficiency, morale, and teamwork to ensure operational excellence and improve partner performance. - Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift. - Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
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BaristaBobacha Inc. Feb 2020 - Feb 2021Toronto, Ontario, Canada- Fulfilled store operational tasks such as cash handling, inventory count, store security, and prevented the unlawful use of counterfeit banknotes and store thievery.- Received and managed dozens of orders placed by face-to-face, phone and delivery applications at once, and prepared orders for customers quickly and effectively in a polite manner.- Increased repeat orders by offering excellent customer service, promoting the loyalty program, and controlling the customer wait time of fewer than 5 minutes.- Maintained a clean and professional appearance and dining area to improve customer satisfaction.
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Room AttendantHotel X Toronto By Library Hotel Collection Apr 2022 - PresentToronto, Ontario, Canada- Expertise in maintaining cleanliness and organization in guest rooms and high-traffic areas suchas lobbies and common spaces, ensuring a safe and comfortable environment for guests.- Strong ability to multitask and prioritize responsibilities, including responding promptly to guestrequests and handling unexpected situations with ease.- Exceptional customer service skills demonstrated through maintaining a welcoming andprofessional demeanour while interacting with guests.- Proven reliability and dependability, consistently arriving on time for scheduled shifts andcompleting duties efficiently and effectively. -
Hostess & WaitressAsian King Bbq Buffet Jan 2018 - May 2019Vietnam- Supported the head server with a task management system and a new table placement proposal, resulting in speeding up workflow by 20% and reducing diner’s wait time by 15%.- Ensured a fine dining experience by escorting guests to assigned tables, presenting the chef specials and created a personal and professional dining experience while managing reservations and phone calls.- Collaborated with coworkers and enhanced communication skills while working with guests and assisted with inquires and complaints.- Demonstrated creativity and attention to detail by routinely coordinating and hosting special events, catering up to 200 residents of the community.- Paid close attention to dietary and allergic restrictions and remained clean and hygienic throughout all shifts -
SalespersonCircle K Sep 2016 - Dec 2017Vietnam- Consistently exceeded target goals by 40% through upselling for a more expensive, upgraded, or premium version of the chosen item or other add-ons at the checkout sector.- Performed sales duties in a busy department store, including POS, opening, closing, cleaning, stocking, facing, and product knowledge.- Operated POS system with 100% accuracy and zero mistakes.- Opened a store on 30% of the shifts, including opening the cash drawer, front door and fulfilling a 30-point opening checklist.
Hella Nguyen Education Details
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Hospitality And Tourism Management
Frequently Asked Questions about Hella Nguyen
What company does Hella Nguyen work for?
Hella Nguyen works for Bobacha Inc.
What is Hella Nguyen's role at the current company?
Hella Nguyen's current role is Hospitality & Tourism Management Post Graduate.
What schools did Hella Nguyen attend?
Hella Nguyen attended Humber College.
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