Helmi Yusof Email & Phone Number

Singapore

Singapore

• Role IT Support Associate (Client: Paypal Singapore @ Suntec City)
• Reported onsite as Senior IT Engineer with 2 other team members reporting directly to IT EUX manager based in Philippines.
• Supported Singapore and also remotely for APAC regional offices for any related IT support required in terms of hardware, software purchasing and also Teams / Lenovo meeting room support.
• Liaising with HR for incoming new hirers and staff leaving etc.
• Provision new notebooks for new perm-staff/contractors, Assist to create user’s profile on said laptop.
• Troubleshooting for Client’s print server, Creating ticket to overseas team as and where issues arises after basic troubleshooting etc.

Singapore

• Reported onsite as IT support Associate reporting directly to IT workspace digital manager.
• Supported Singapore and also remotely for APAC regional offices for any related IT support required in terms of hardware, software purchasing and also Zoom meeting room support.
• Liaising with HR for new hirers incoming and staff leaving.
• Provision new notebooks/desktop for new perm-staff/contractors, Assist to create user’s profile.
• Giving an 30minutes IT induction on user’s onboarding day
• Also in charge of deploying, Ordering and issuing user mobile phone from Singtel

• Role Senior System Administrator (Client: Estee Lauder Singapore / Olympus Singapore @ Alexandra Technopark)Estee Lauder Singapore
• Work in a home/remote capability
• Assist Wipro management with teammates onboarding for Singapore and APAC
• Assigned with team for takeover exercise for Estee Lauder Singapore
• Attend meeting with APAC and Worldwide groups for knowledge transfer/takeover.
• Liaise with Local teams and APAC teams for creation of SMTD’s etc.Olympus Singapore

Singapore

• Role Desktop Engineer (Client: DBS Bank @ DBS Asia Hub and Marina Bay Financial Centre)
• Attached to pitstop for both at DAH & MBFC(Onsite user walk in for IT issues)
• Assigned tickets to assist users with respective software / hardware issues
• Fix outlook issues / office 365 etc.
• Assigned primarily to Windows Imaging / New Laptop Collection room
• Received 100-200 windows notebook of 4 models, Lenovo X390 & T490, HP 830 G6 & HP 840 G6

Singapore

• Role Desktop Engineer (Client: DBS Bank @ DBS Asia Hub and Marina Bay Financial Centre)
• Attached to pitstop for both at DAH & MBFC(Onsite user walk in for IT issues)
• Assigned tickets to assist users with respective software / hardware issues
• Fix outlook issues / office 365 etc.
• Assigned primarily to Windows Imaging / New Laptop Collection room
• Received 100-200 windows notebook of 4 models, Lenovo X390 & T490, HP 830 G6 & HP 840 G6

Singapore

Role - Desktop Engineer (Client: Abbvie @ Tuas)Role - Desktop Engineer (Client: Ashland Pandan Loop)Role - Desktop Engineer (Client: Amgen Tuas)Role - Desktop Engineer (Client: Lenovo @ Lor. Chuan)Role - Desktop Engineer (Client: Merck @ Jurong East / Science Park Drive)More description in full CV, Please reach out for a copy.

Singapore

• Primary Role
• Providing first level troubleshooting, guiding users with steps over the phone and providing support through remote desktop troubleshooting using Remote Desktop / VNC
• Creating and delegating tickets for incidents and requests that require on-site troubleshooting
• Creating tickets for account creations / deletions
• Following up on tickets nearing SLA failure with assigned groups / person
• Attending to voicemails left on the IT Helpdesk extension

Singapore

• Reported to Molex Singapore (Client) on a permanent basis and worked closely + attached to local MIS group
• Lead a helpdesk team of 2 members for attending to 600+ users.
• Partly responsible for the delegation of daily tasks and also coordinating with fellow team members for weekly assigned projects and troubleshooting for users and reporting back to management for daily status updates
• Provide L1 and L2 support and monitoring for System and Desktop diagnostics
• At times support overseas stationed users via remote support of Logmein Rescue Enterprise & Windows Remote Assistance for troubleshooting, installing new applications and also upgrading current installed software
• Assembled, recloned, Installs, Upgrades and configures new computing resources, including hardware, software, and applications in a Microsoft environment

Singapore

• Troubleshooting with Hotel’s Guest on the phone when on call centre duties.
• Going on site (Hotel’s) to guest room when troubleshooting fails or as when the Guest should request it.
• Liaising with hotel staff over the phone in an attempt to remotely solve / configure networking equipment’s in an event of downtime.
• Going on site (Hotel’s) when the issue is unable to be solved remotely and requires on site attention.
• Configuring and testing of 4-48 ports COMPEX and HP Procurve EDGE switches / Wireless switches, HP and Ruckus Wireless Access points.
• Going on site (Hotel’s) to configure above mentioned equipment’s for events as and when required by Hotel’s for functions as IISS Dialogue 2012 etc. and also sometimes additional configuration of other monitoring.

Singapore

• Doing minor troubleshooting
• Heavily involved in the SOE project in multiple various agencies
• Setting up new PC and Notebooks & dismantling old equipment
• Data migration of Win XP to Win Vista of the user’s profile.
• Interacting & Guiding PC users to set up their newly migrated accounts during deployment schedule.
• Computer Imaging Via Network Servers for empty Desktops / Notebooks & installing applications as requested or allocated for the many different agencies / clients needs

Singapore

• Attached to EMCP (Earthworks Monitoring Cable Protection) section as a enforcement officer in closely monitoring various contractors works mainly in eastern, Central & western singapore.
• Involved in major projects such as LTA's K.P.E tunnels, SMRT's Circle & Downtown Line projects & the recent construction of ITE's West College in Choa Chu Kang as to name a few.
• Liaising with again various contractors on behalf of Sp Powergrid to ensure all requirements are met as according to the Electricity act. & to ensure works carried out are in accordance with SP Powergrid requirements.
• Patrolling routes on both major & minor roads to ensure protection of SP Powergrid's power cables ranging from 400kv - LV (Low voltage) cables.
• Attending to cable faults on a monthly basis while on 24hrs standby duties involving island wide coverage depending on place of incidents by contractors. Also involved in a minor investigation process to determine of.

Singapore

• Doing minor troubleshooting
• Heavily involved in the SOE project in multiple various agencies
• Setting up new PC and Notebooks & dismantling old equipment
• Data migration of Win XP to Win Vista of the user’s profile.
• Interacting & Guiding PC users to set up their newly migrated accounts during deployment schedule.
• Computer Imaging Via Network Servers for empty Desktops / Notebooks & installing applications as requested or allocated for the many different agencies / clients needs

Express It

CompTIA A+ MCSE

Electrical Technology

NTC-3 / Nitec Electrical Technology