Helle Føns Email and Phone Number
Helle Føns personal email
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As a professional consultant, as well as head of department and director, I have successfully led customer experience transformations and ensured organizational development through strong leadership and culture development. I believe, that the key to success in a business is a holistic mindset, structured approach, the ability to understand and convert strategies into tangible components, that integrate as part of the entire organization. Developing and facilitating this is my passion. In-depth expertise within customer experience and satisfaction.I am an expert in navigating the complex landscape of customer experiences/satisfaction, and developing customer strategic frameworks, has been an vital part of my career. I am highly skilled in facilitating End-to-End customer journey development and optimization.I have successfully led transformative changes in the finance and energy sector.I am experienced within: • Facilitating a cohesive common direction for customer experiences • Executing customer-focused strategies that drive positive outcomes• Optimizing end-to-end customer journeys and touchpoints.• Cultivating a customer-oriented culture and leadership approach.Comprehensive experience with strategy implementation and organizational development:As a holistic and strategic implementor, I know how to build strong foundations, enabling strategy execution, and I am able to integrate services, customer experience, processes, and culture into cohesive and actionable execution plans. I am experienced within: • Defining concrete focus areas and goals aligned with the overall strategy.• Translating strategies into cohesive execution plans.• Redefining mandates and strategies at area and departmental levels.Facilitating strategy-driven culture and leadership development:Strategy execution needs robust leadership and execution power based on a common direction and purpose. My focus as an experienced facilitator is to develop and facilitate culture and leadership development that supports and enhance the exact skills, mindsets and execution powers needed to implement and anchor the strategy to achieve the strategic goals. I am experienced within: • Leadership development focused on achieving strategic goals• Leading development programs with a focus on change management• Facilitating implementation processes supporting leaders in local integration of initiatives• Leadership and culture development emphasizing values and value-based leadership• Continuous improvement culture in leadership and culture development.
Kk Wind Solutions
View- Website:
- kkwindsolutions.com
- Employees:
- 2069
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Strategy Program Director, Power And ControlsKk Wind SolutionsAarhus, Dk
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Senior Strategy Program ManagerKk Wind Solutions Apr 2024 - PresentIkast, Central Denmark Region, Denmark
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Senior ManagerH&B | Hildebrandt & Brandi May 2019 - Apr 2024At H&B we serve as strategic advisors to executive leadership.As Senior Manager and Senior Management Consultant I collaborate closely with the client which involves identifying their needs and challenges, crafting and aligning project scopes, driving project plans, as well as securing overall change management and stakeholder management. This includes overseeing both internal and external project teams and maintaining a continuous dialogue and follow-up with the client to ensure their satisfaction.As a Senior Manager Consultant, I am also accountable for cultivating and enhancing the overall client relationship. This extends to developing the portfolio for the individual client.My primary responsibilities at H&B includes:• Customer experience strategy• Strategy implementation• Consolidation of strategies throughout the organizations• Strategy-driven culture and leadership development• Business transformations• Facilitating decision making processes, workshops and leadership gatherings The majority of my clients have been within the banking and advisory sector, the energy industry, and public authorities.My primary area of expertise as Senior Manager lies within:• Development of customer experience strategies through customer satisfaction analysis and data• Converting customer experience strategies to implementation plans and actions• Mapping and optimization of customer journeys and crossfunctional end-2end customer experience• Facilitating scoping, testing, and implementing customer experience improvement (PDCA, Experiment approach, sprint set-ups)• Setting up cross functional governance structures for customer satisfaction improvement• Developing and facilitating customer-oriented leadership development processes• Facilitating integration of customer experience promise and anchoring a customer-oriented culture and behavior• Developing and facilitating leadership gatherings and development processes, supporting strategy execution. -
Senior Management ConsultantH&B | Hildebrandt & Brandi Nov 2017 - Apr 2019Århus Area, DenmarkAs Senior Manager and Senior Management Consultant I collaborate closely with the client which involves identifying their needs and challenges, crafting and aligning project scopes, and driving project plans, as well as securing overall change management and stakeholder management. This includes overseeing both internal and external project teams and maintaining a continuous dialogue and follow-up with the client at all levels to ensure their satisfaction. Covering resources, finances, and ongoing deliverability as well as ensuring the well-being and engagement of the project team is also a key responsibility.As Senior Management Consultant my primary areas of expertise were within: • Development of customer experience strategies through customer satisfaction analysis and data, customer feedback, interviews and focus groups, internal data etc.• Converting overall customer experience strategies to implementation plans and actions at department levels• Mapping and optimization of customer journeys and cross functional end-2end customer experience• Facilitating scoping, testing, and implementing customer experience improvement using PDCA, Experiment approach, sprint set-ups• Setting up cross functional governance structures for prioritizing and aligning activities and action for customer satisfaction improvement• Developing and facilitating customer-oriented leadership development processes• Facilitating integration of customer experience promise in daily operation, cultivating and anchoring a customer-oriented culture and behavior• Developing and facilitating leadership gatherings and development processes around must win battles, supporting strategy execution.The majority of my clients have been within the banking and advisory sector, the energy industry, and public authorities.
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OwnerMindful Business Mar 2016 - Nov 2019The company originated from my experience and a strong desire to integrate the power of mindfulness into leadership, cultivating the awareness and mindset necessary for fostering lasting change and transformation, while establishing a robust and healthy leadership culture.My primary role was to advise management and lead them to their desired results through project scoping, planning, project management and execution, as well as overall change management, stakeholder management, and steering group facilitation. As the owner of Mindful Business, I managed a diverse range of projects with a distinct focus on: • Conceptual development and facilitation of mindful leadership development programs• Optimizing crossfunctional cooperation and handovers in customer journeys• Customer journey mapping and end-2-end customer experience optimization based on customer satisfaction analysis, data and feedback• Facilitating prioritizing of focus areas and scoping of customer satisfaction improvement initiatives• Facilitating implementation in crossfunctional follow-up, supporting with sparring and subject matter expert knowledge • Optimizing customer service set-up, based on customer contacts and inquiries analysis
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Director Omnichannel SupportTelenor Oct 2014 - Jan 2016At Telenor, I held several positions, culminating in the role of Director for Omni Channel Support. My primary responsibilities throughout my employment at Telenor.dk included:• Leadership• Organizational development• Strategic execution and planning• Change Management• Project managementAs the Director for Omni Channel, my focus was:• Transforming and developing the new Omni Channel department• Defining and implementing a framework for business process management• Implementing a new framework for internal education and training• Optimizing campaign implementation and communication• Managing and developing store location, layout, space, and auditingI had 5 managers in references and had the overall responsibility for 60 employees. -
Director Retail SupportTelenor May 2014 - Oct 2014As Director of Retail Support, my primary focus was:• Leadership and development of store location, layout, and space• Optimization and maintenance of store and training setups for retail stores• Operation of the repair center and reporting• Facilitation and implementation of strategic projects for division management and program leadership.I had 2 managers and 4 employees in references and had the overall responsibility for 25 employees.
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Network Customer Experience ManagerTelenor Mar 2013 - Apr 2014My primary focus as Network Customer Experience Manager was to:• Lead the transformation of customer experience in the Network Division• Develop and implement the concept of Customer Centricity (CC) and NPS in the division• Facilitate change management with the aim of cultivating a new customer culture, mindset, and behavior• Develope and facilitate education and training in CC and NPS• Establish a communication structure to ensure visibility, momentum, and anchoring of changes.
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Head Of DepartmentTelenor May 2011 - Mar 2013Ålborg Area, DenmarkAs the Head of Department, my thee primary focus areas were: Customer Experience, Business Process Management, and Product Management MMB & Voice.My primary focus within Customer Experience were:• Preparing and implementing new executive reporting on customer experience• Implementing activities to ensure visibility of customer feedback throughout the organization• Initiating program and project management of customer-centric projects• Ensuring ongoing in-depth analyses and recommendations for improving the customer experience.I had 6 employees in direct reference.My primary focus within Business Process Management was:• Restructuring and prioritizing the department's mandate and tasks• Revitalizing the department's motivation and professional focus• Establishing performance metrics for cross-functional processes• Implementing cross-organizational use of improvement suggestion boards• Establishing a cross-organizational process and forum for improving the Net Promoter Score.I had 8 people in direct reference.My primary focus within Management MMB & Voice was:• Optimizing collaboration and interfaces across divisions• Strengthening project management methods and tools• Increasing focus on customer experience aspects in product and campaign implementation• Establishing new leadership and prioritizing roadmaps in the Market Division• Initiating new concepts for customer experience derived from products, channels, and processes.I had 6 people in direct reference.
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Senior Consultant, Business TransformationTelenor Jun 2006 - May 2011My primary focus as a Senior Consultant within Business Transformation was to:• Align and develop projects within customer processes• Develop projects within product maintenance processes• Implement group and BU strategies at the divisional level• Managing the group's efficiency programs at divisional level.
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Management AssistantRoyal Greenland May 2005 - Jun 2006My primary responsibilities as Management Assistant were:• Structuring and overseeing strategy implementation, strategy monitoring, and projects • Project management of strategic projects and performing tasks for the corporate leadership • Process development and optimization for product development • Supply chain project with a focus on inventory reduction • Conducting staffing analyses for the Scandinavian customer service • Establishing and managing meeting and follow-up structures at the corporate level. -
Process And Management ConsultantSonofon, Nordic Mobile Mar 2003 - May 2005My primary responsibilities as Process and Management Consultant were:• Implementing and monitoring corporate strategies in customer service• Developing and optimizing processes for enhanced efficiency in customer service• Planning and executing organizational changes and staffing reductions• Ensuring a goal-oriented management structure for customer service• Embedding values and value-based leadership in customer service• Designing and executing a coaching program for all leaders in customer service• Developing and implementing corporate employee and leadership assessments• Additionally, executing various Danish and Scandinavian projects at both SONOFON and Telenor Group levels. -
Visiting LekturerCopenhagen Business School Mar 2002 - Mar 2003• Conducted Lectures in Process Understanding and Process Management. -
Management ConsultantBülow Management Mar 2001 - Mar 2003My primary responsibilities as Management Consultant were:• Executing process development and efficiency initiatives for sub-processes or cross-organizational end-to-end processes• Planning and conducting training sessions and workshops on process understanding and improvement• Planning and executing benchmarking projects, including the implementation of Best Practices• Developing and executing employee satisfaction analyses and leadership assessments• Planning and executing internal marketing for change and development projects• Developing processes to embed values and value-based leadership. -
Quality CoordinatorYork Refrigeration Mar 2000 - Mar 2001My primary responsibilities as Quality Coordinator were:• Execution of process mapping and optimization• Implementation of deviation registration and follow-up• Planning and conducting quality-related training• Planning and conducting customer relationship meetings with Key Accounts regarding communication and collaboration processes• Reporting various quality-cost-related trends to the management team.
Helle Føns Skills
Helle Føns Education Details
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Handelshøjskolen I ÅrhusCand.Merc I Kvalitetsledelse -
Handelshøjskolen I ÅrhusHa Erhvervsøkomisk Bachelor
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Cand.Oecon-Studerende -
Vejle HandelsskoleHøjere Handelseksamen
Frequently Asked Questions about Helle Føns
What company does Helle Føns work for?
Helle Føns works for Kk Wind Solutions
What is Helle Føns's role at the current company?
Helle Føns's current role is Strategy Program Director, Power and Controls.
What is Helle Føns's email address?
Helle Føns's email address is he****@****ail.com
What schools did Helle Føns attend?
Helle Føns attended Imd, Handelshøjskolen I Århus, Handelshøjskolen I Århus, Aarhus University, Vejle Handelsskole.
What skills is Helle Føns known for?
Helle Føns has skills like Strategy, Management, Change Management, Organizational Development, Project Planning, Customer Satisfaction, Customer Experience, Telecommunications, Business Strategy, Team Management, Mobile Devices, Call Centers.
Who are Helle Føns's colleagues?
Helle Føns's colleagues are Agastine Paul Raja J, Rene T., ทินกร ลครพล, Mahaveer Jaat, Kk Kk, Łukasz Moś, Jesper Jensen.
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