Helle Hansen (Fbcs Citp - Mba) Email & Phone Number

Odense, South Denmark, Denmark

Copenhagen Area, Denmark

Senior Consultant, Manager Business Analysis @ Sopra SteriaFocusing on innovation, business development, business analysis, AI, digital transformation, automation, digital platforms, cloud, enterprise- and solution architecture, Security by design, CIS Controls, IAM, ILM, APM, Design Thinking. Digital Application and performance monitoring, pro-active problem management and synthetics end-user monitoring. ServiceNow ITSM, ITBM, Methodologies and frameworks e.g. ITIL, SAFe, Agile & Scrum. Transition Management, Change and Configuration Management, CSDM. Playbooks, Workflow Design, Dashboards, PPM, Integrations, Security, Multidata Source Automated CMDB and Enterprise Asset Mgt. etc.Being Senior Project manager, Transition Manager, Service Configuration Manager, process owner and manager etc. om different projects in the financial sector, pension areas, logistic, public sector and private sector.

Copenhagen Area, Denmark

Principal Solution Architect@DXC • Oversee all aspects of solution development, architecture and management processes from concept ideation through development, launch and maintenance. Interface with development, account and executive management to develop and grow their portfolio of solutions and offerings and to increase company productivity and profits. • Promote use of strategic solutions and offerings by the business development community and provide support to sales/proposal teams during the launch phase of the life cycle.Participate in solution selling activities. • Provide leadership and strategic guidance during the solution development process to ensure bridging of the gap between business problem faced by client and benefits available from company solutions and services. Translate customer requirements into operational strategies associated with each solution and offering to ensure client needs are met in a cost-effective and timely manner. • Researches existing business environment including trends, best practices and company preferred architectural frameworks and alliances to ensure company services match business trends. Suggests appropriate upgrades or relevant solutions to enhance company competency in meeting changing business needs. • Interface and participate in business development discussions across cross-functional teams and internal and external executive managements to ensure consistency in solution development and implementation. • Facilitate reduced risks to client and company; manage solution profits and losses; participate in solution business plan creation; monitors solution financial performance against plan; assists in preparing financial models to ensure that client interests are met. • Identifies business requirements; evaluates concepts such as market timing, compelling event and problem identification- ServieNow, ITSM, methodologies e.g. Agile, Scrum, Waterfall, ITIL, DevOps and DMA

Copehagen

Enterprise Architect Enterprise Content Management, CTI, ODM, BRM strategies, roadmap, automate, optimize and governance etc. Previous Centre of Excellence Operational Decision Management and BRM, SOA (Service Oriented Architecture) Services Lead in MLIT Build IT Accountable and Responsible for Service Delivery, People and Resource Management within:• SOA Services Strategies, processes, building/development and delivery including:• SOA Services Service Transition• Business Rules ManagementObjective is to deliver sustainable standard governance, processes, standards and guidelines for SOA, Decision Services and BRM with high availability, high scalability, at the right time and at the right cost with continuous service improvement and increased efficiency to add best possible value to Maersk Business. Tools to succeed: Well known implemented standard governance, standard processes, standard procedures, standard work instructions, defined job descriptions, defined RACI and requirement management managed by use of LPD, VMS, Agile, Kanban Boards, Lean Boards, Open Group, Lean, ITIL v3

Copenhagen Area, Denmark

Head of IT Service Design including:Process Implementation and Management (ITIL)Service Catalogue ManagementService Level ManagementAvailability ManagementCapacity Management Infrastructure ArchitectureInformation Security ManagementIT Service Continuity ManagementContinual Service ImprovementService measurementService ReportingService Management Lean Boardbased on ITILv3 matrix organisation in 19 countries in progress of implementing ITILv3 and Business Standard Programs to facilitate and support Carlsberg Business and Carlsberg Business processes.Key focus areas in IT Service Design are:Service Design policies and plansService Acceptance Criteria (SAC) and Service Level Requirements (SLR)Service Design Package (SDP)Solution DesignsArchitectures & standardsService Level policy, plans and reportsService Level Agreements (SLA) and Operational Level Agreements (OLA)Service Improvement Plan (SIP)Availability policy, plans, design criteria, risk analysis and reportsCapacity policy, plans, forecasts and reportsBusiness and IT Service continuity policy, strategy, plans, risk and business impact analysis & reportsBusiness and information security policy, strategy, plans, risk analysis,classification, controls and reportsRACI matrixAssessments and benchmarkingReporting policies & rulesReportsContinual Service Improvement policies & plans related to:Corporate and IT vision, mission, goals and objectivesCritical Success Factors (CSF)Key Performance Indicators (KPI) & MetricsService Level TargetsBalanced ScorecardSWOT analysisService Improvement Plans (SIP)Business Case (CAPEX & OPEX)Cost savings (OPEX)LEAN Boards

Servicedesk DK and Offshore SD in RigaTransition Change MgtPeople Mgt Resource MgtRequirement ManagementProcess optimization

Outsourcing Management manager accountabilities and responsibilities: Substitute for Service Management Director in operationel issues Outsourcing Management departmentService Management, Relationship Management & Requirement ManagementProcess owner of the Service Reporting process & Service Reporting Solution architect/designerService Reporting according to outsourcingService Management KPI reporting Service Management Operational handbookManage customer survey for Technical Operation Business AreasTechnical Operation Quality Analysis Report ISO 20000 Internal AuditorVendor and Contract ManagementBusiness Cases (CAPEX & OPEX)NegotiationOptimization and automation Service Delivery Manager from 01-09-2006 responsible forDue Diligence & Transition participationMain Board, Service Levels, Operation Handbook, SLA and OLA, Implementing services, Implementing operation plans, Main Board Reporting. Business Continuity Plans & Security Baseline IT Service Manager, Overall responsible for the contract, QA, Service Improvement Program, Manage Contact with customer on management level CIO/CTO/CEO, Main Board Reporting

Change, Configuration & P Manager responsible for implementing and managing ITIL Conformant processes e.g. Change & Configuration ManagementThe change manager is involved in every step of the process, from receipt of an RFC to the implementation of the change in the IT environment, and is ultimately responsible for the successful implementation of any change to the IT environment.Configuration manager defines the processes and procedures that govern management of the CMDBThe mission of the Configuration Management Process is to ensure that standardised methods and procedures are used for efficient and prompt recording of all configuration Items in the Configuration Management Database (CMDB) and to make the relevant information about the IT infrastructure and the IT environment available in an accurate, complete, and timely fashion.Configuration Manager is responsible for building and maintaining the Configuration Management Database (CMDB)Optimization and automation Process Implementatin and Management People Management

Responsible for managing 24 x 7 operation and hosting of Global Enterprise Solutions & Solution Architecture/design of:- VELUX Global Antivirus Protection (TrendMicro & Symantech), DMZ & Intranet- Tekconsole Wireless Scanner and Truck Terminal Solution in Warehouses on Intranet- WEB Cam Solution - SMTP operation and hosting on DMZ & Intranet- plus 125 WEB pages (MS IIS, MSMS, MS Application Center,Linux, Domino) on DMZ & Intranet- WEB Server operation and hosting on DMZ and intranet(XXX Wintel SRV, NAS Storage, Cluster, NLB, MS SQL Databases on DMZ & Security on hosted solutions) - WEB Solutions (plus 100 Different WEB based IT Solutions eg. KANA Response mail, BizzTalk, ITS, Vendor Portal, TIP) - Operation and hosting of plus 250 FTP sites

Part Of Lego Billund

Servicenow Certified System Administrator Utah Release Delta, Servicenow Utah Release, Servicenow Certified System Administrator

Gmp Pharmakon Life Science, Gmp, Gmp For It Ansvarlige

Digital Solution Designer, Analytics & Ai, Analytics, Ai, Power Bi, Digitalization, Automation Etc., Dsd Analytics &Ai

Pspo I, Scrum Product Owner, Pspo I Certification

New York Delta – Certified System Administrator, Servicenow New York Release, Madrid Delta – Certified System Administrator

London Delta – Certified System Administrator, Servicenow London Release, London Delta – Certified System Administrator

Tofag

Activities and Societies: TOFAG Certification in progress - expected Q3-2017TOFAG Certification in progress - expected Q3-2017

Aws Cloud Amazon Web Services Certificate

Activities and Societies: AWS Cloud Amazon Web ServicesAWS Cloud Amazon Web Services Certificate

Servicenow System Administration, Certified Servicenow System Administrator

Vfq Lean Product Development Value, Flow And Quality @ Emergn & Bcs

VFQ is a work-based education program. It supports people who want to learn and adopt new ways of working to deliver value early.

Business Rule Analysis: Practitioner Masterclass, Business Rules Management

Certificate Industry Frontline Management, Customer Service Strategies

Activities and Societies: Customer relationships How to customise solutions for customer needs. Organizational procedures, ethics.

Enterprise Business Analysis - Moving From Tactical To Strategic @ Bbc Sydney

Masterclass In: Enterprise Business Analysis – Moving From Tactical To Strategic

Activities and Societies: Masterclass in: Enterprise Business Analysis – Moving From Tactical to Strategic

Mba, Managing People, Resources, The Environment & Change. Adv. Concepts Of E-Biz, Marketing & Business

Activities and Societies: MBA from University of Liverpool - graduated June 2010 Managing People Managing Resources Managing.

Quality Management & Auditor, Auditor

Activities and Societies: DS/EN ISO 19011 Quality Management and Auditor within Quality Standards and DS/ISO/IEC 20000 Information.

Itil Expert In It Service Management, Itil V3

Certified Project Manager, Project Management

Activities and Societies: PRINCE2 Practitioner Certification PRINCE2 Foundation Certificationhttp://www.mannaz.com http://www.pm4success.com

Fbcs Citp, Sfiaplus Level 7 Definition (Www.Bcs.Org/Sfiaplus).

Mbcs Citp, Chartered It Professional

Activities and Societies: SFIAplus LEVEL 5 DEFINITION (www.bcs.org/sfiaplus). Influence Complexity Autonomy Business Skills•

Certified Practitioner In Configuration Management, Seb Itil Service Management Practitioner In Configuration Management, December

Activities and Societies: SEB ITIL Service Management Practitioner in Configuration Management - Certified Configuration Manager

Iseb Itil Service Manager, Iseb Itil Service Management - Certified Service Manager

Activities and Societies: Certified ISEB ITIL Service Manager ITIL Service Support & ITIL Service Delivery

Iseb Itil Service Management Practitioner In Change Management, Change Management

Activities and Societies: Certified ISEB ITIL Service Management Practitioner in Change Management - Certified Change Manager

Management & People, International Management & People Education - Manager International Education

Manage Ms Sharepoint Portal, Ms Sharepoint Portal Plan, Implement And Manage

Activities and Societies: MS MOC2012 Plan, Impl. And Manage a Share Point Products and Technologies 2003 Infrastructure

Certified Trendmicro It Security, Trendmicro It Security & Protection

Activities and Societies: TrendMicro Certificid Level 2 Foundation TrendMicro Certified Level 1 Sales Specialist in all subjects.

Certified Advanced Nas Storage Administrator, Nas Filers From Network Appliance

Activities and Societies: Storage NAS Advanced System Administration and Troubleshooting, NAS Network Appliance Storage System.

Radio Officer, Radio Telegraphy, Ship Accounting

Basic Vocational Education, Efg Navigational Line

Activities and Societies: - Mariner Practitioner (Navigation, Radiotelegraphy, Safety at Sea & Sailing) - Fire-fighting at Sea.

Education record

Education record

Togaf, Togaf In Progress - Expected Q3-10½7