Hellen Han Email & Phone Number

中国 上海市 静安区

1. Retail Intelligence & Projects:- Considerate the performance indices report relevant projects to internal stakeholders with impact analysis and recommendation for additional business opportunities.- Monitor the performance of regional retail opportunity and provide support where needed.- Regularly provide accurate and timely sales reports and sales analysis.- Defining and tracking the retail project related budgets.- Coordinate and execute strategic planning with brand key business partners to identify upcoming programs needing support.2. Compliance & SOP & Stock Management:- Update retail management standards for regions.- Participate in design and ensure region comply with retail operations store visit guidelines.- Order and stock management to ensure stock coverage, control landlord’s credit limit and minimize the warehouse return rate and stock variance rate.- Define monitoring KPI, follow up with store’s action plan to decrease the incompliance cases.- Organize SOP, compliance, order and stock management training on a regular basis.

中国 上海市

1. Compliance & SOP (Policy & Process strengthening, Routine monitoring), more than 130 boutiques: , , < Monitoring Dashboard >, , - , Participated in bidding process, work with 3rd Party to ensure standards and practices are being met group norm, audit results follow ups.- Standardize in local version and regularly update it, formalize all brands in-store SOP & policy. Organize e-learning to ensure stores be aware of all procedures and policies from headquarter.- Strictly follow group norm to define monitoring KPI and delivery to top management, follow up with brand teams’ action plan to decrease the incompliance cases.- Set up application, manual book and dashboard, formalize and standardize the store opening and closing procedure with relevant functional departments, clear visual, easy to track.- Participate and cooperate with the to ensure audit issues are timely follow up and resolved.2. New Retail, BA Light work, more than 3,000 stores:, , , , - Set up to simplify store’s daily operation workflow, based on WeChat Work mini programs.- Set up mini program which cover all aspects of front and back office operation work, training and feedback follow ups.- Roll out and localize the , organize online & offline training, hyper care.- , participated in bidding process, formalize standards and processes, installation and deployment, rollout mini program, organize online training and dashboard optimization.- Develop mini program to systemize and standardize all stores and back office related work.

中国 上海市

1. Retail: Responsible for store's daily operations, and sales target; increase the products sell through; promoted employee’s sales passion and performance.2. Training: Planning, deployment and results follow up on selling skills, service and products training.3. CRM: Set up store CRM mechanism, training, deployment and results follow up.4. Team: Set up effective training program and organizing structure to maintain a low turnover rate and reduce overtime hours.5. Operation: Standardize the stock management process to reduce the stock take discrepancy rate.

中国 上海市

1. Retail: Responsible for store's daily operations, and sales target; increase the products sell through.2. Training: Planning, deployment and follow-up the daily service training.3. CRM: CRM training and data analysis, in-store event preparation, follow up and summary reports.4. Operation: Implemented stock management to reduce the stock take discrepancy rate

中国 上海市

Assistant brand manager at the beginning, responsible for the brand of Easy Spirit nationwide. After two years of efforts, I have helped increase brand and publicity awareness, increase the market share and the brand began to make profits. Nov. 2012, promoted to brand manager, responsible for the brand Steve Madden & Betsey Johnson nationwide.1. Retail & BD: Achieving sales targets and improving profitability. Building brand awareness and expanding brand business.2. Merchandising: Planning and decision making of products buying.3. Operation: Store operation compliance policy development, training and supervision.4. Marketing: Brand marketing strategy development, implementation and results follow-up. 5. Training: Responsible for selling skills, products and service training; designed a sales training booklet Q&A in order to maximize employees’ performance in customer service and conversion rate.6. CRM: CRM data analysis, training and results follow-up.

中国 上海市

1. Retail: Responsible for store's daily operations, sales target and sales reports.2. VM: Follow up on monthly in-store theme VM; follow up on in-store maintenance and control of the consumable products.3. Training: Developed the products training plan, kept in contact with the trainer of each brand and assessed the training outcomes.4. Operation: Assisted in data entry, maintained proper inventory, and lead the annual stock take.

中国 北京市

1. Retail: Responsible for Man Section management and sales. Analyzed the daily, weekly, and monthly sales. 2. Operation: Maintained proper inventory by proficient ordering of seasonal and vendor products. Made trendy and products reports; compiled the industry competition analysis report.3. Team management: Ensured proper employee scheduling and monitoring. Observed and promoted potential sales assistants to management level.4. Visual Merchandising: Delivered effective seasonal visual merchandising.

Master'S Degree, Mode Et Création

Master'S Degree, Managerment D'Entreprise

学士, 法语