• Act as primary liaison between the plant and hospitality clients, ensuring seamless communication and understanding of client needs.• Proactively resolve customer issues and concerns, effectively transforming client complaints into opportunities for service improvement and increased client loyalty.• Ensures optimal inventory standards at each location by actively assisting hotels in managing precise linen par levels.• Conduct training sessions for housekeeping staff (in Spanish and English) to mitigate linen waste and optimize usage.

• Facilitated seamless communication between the plant and hospitality clients, ensuring client satisfaction and retention.• Collaborated with cross-functional teams to implement process improvements, resulting in an increase in efficiency. • Developed and implemented standard operating procedures for serviced accounts.• Implemented SOPs that led to a 25% reduction in linen waste and optimized usage through effective training sessions for housekeeping staff.• Spearheaded hospital projects to reduce waste and improve linen management, achieving cost savings while maintaining high levels of customer and end-user satisfaction. • Organized and led Linen Committee Meetings and Educational Training sessions at each account, collaborating with facility managers to implement cost reduction initiatives that improved customer and end-user satisfaction.

• Directed a team of three Linen Asset Managers and four Linen Distribution Managers, overseeing operations and client relations across multiple regions.• Partnered with Directors within the organization to foster employee safety, and patient care responsibility, and optimize operations across all company levels.• Oversaw recruiting and training of Linen Asset Managers and Linen Distribution Managers. • Led quarterly strategy meetings with executive leadership to align departmental goals with organizational objectives, fostering a culture of collaboration and accountability.

• Led a team of 70 union employees achieving 50% improvement in operational efficiency while fostering a culture of accountability. • Implemented new training programs that streamlined workflow within the plant, significantly reducing customer complaints• Successfully mediated conflicts between team members, fostering a collaborative work environment and improving team cohesion.• Achieved a minimum order fill rate of 95% on all daily orders. • Managed plant’s budget, achieving 30% cost savings through strategic initiatives. • Fostered a positive work environment across all departments.• Maintained composure during crises, leading to effective problem resolution and minimal client disruption.

• Acted as a liaison between the plant and 120 healthcare accounts, ensuring regular face-to-face meetings to review linen rotation, usage, and par levels within all areas of each facility.• Performed routing linen room inventories to monitor and optimize par levels while minimizing waste and reducing costs. • Organized and led Linen Committee Meetings and Educational Training sessions at each serviced hospital, collaborating with facility managers to implement cost reduction initiatives that improved customer and end-user satisfaction.

• Streamlined administrative processes for a busy processing plant, ensuring efficient communication with customers and the Linen Asset Manager to guarantee timely and accurate order fulfillment. • Managed payroll for the plant, providing weekly reports to the Operations Manager (GM).• Tracked all plant purchases, created invoices, and received items through QuickBooks.• Managed the end-to-end onboarding of new team members and enforced compliance with all new hires and annual safety policies for plant workers.