Hellen Muranga- (Mihrm) Email and Phone Number
As a public relations and HR specialist expert I have a wealth of experience and knowledge in both practices.In public relations I have used effective communication to promote products and services. I have solid professional knowledge in branding.I am able to use social media to accomplish organizational vision, mission and objectives.I have used creative and critical thinking to solve emergent problems and achieve set targets.My writing abilities have successfully enhanced my content development assignments. My writing skills have attracted positive feedback.Research and development is one of the competencies that I use in knowing new things. I have value primary and secondary sources of information.Building positive relationships is the other trait that I possess. I understand the power of networking very well. My other technical competencies include writing blog posts, website copy, speech writing, promotion, press released, editing , editorial opinions, content marketing, media outreach and video editing.In human resources management I am very well versed in the various HR functions.I am very well skilled in the attraction and retaining of human resources. I know the importance of outstanding talent for the purpose of profitability, efficiency and effectiveness.The demands of change have made me a professional who imparts knowledge and experiences through coaching, mentoring and training.I am a great believer in equitable compensation and rewards strategies.Employee-employer relationship management can determine the performance of an organization. I know how to build rewarding and enduring relationships. I manage conflict very well. As a HR professional I have come to appreciate the value of employee wellness.I always promote the essence of stakeholder wellness because it is an excellent predictor of excellence. Employee engagement is part and parcel of performance management. So I use active listening, participation, brainstorming and involvement.In compliance matters I know the application of the employment law to avoid litigation. I understand the five major pieces of employment legislation.Continuous learning makes me embrace change management.As a person I am quite dependable, transparent, courageous and reliable.
Virtual Pay
View- Website:
- virtual-pay.io
- Employees:
- 19
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People And Culture AssociateVirtual Pay May 2023 - PresentNairobi County, KenyaAs a People and Culture Associate at Virtual Pay International, I lead end-to-end recruitment management and onboarding processes, ensuring new hires are smoothly integrated. I manage HR queries, resolve issues, mediate disputes, and handle grievances to maintain positive employee relations. I oversee HR policy updates and ensure compliance with Pan-African labor laws across multiple regions.I coordinate performance appraisals and support employee development, driving training and career progression programs. I manage payroll processes to ensure timely disbursements and handle benefits administration, including health insurance and retirement packages. I ensure compliance with labor laws across Africa and mitigate risk by adhering to legal obligations related to contracts and policies.I champion employee engagement initiatives, fostering a workplace culture centered on teamwork, diversity, and inclusion while promoting employee well-being through various activities and programs.
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Human Resources ExecutiveSession Blue Contractors Jun 2022 - May 2023KenyaI managed talent acquisition, overseeing recruitment, onboarding, and orientation of new staff, and ensured HR records were up-to-date. I scheduled and coordinated meetings, interviews, training, and HR events, maintaining accurate agendas and asset management.I worked closely with department heads to develop and implement staff training programs for capacity building and acted as an HR advisor on employee relations and training needs. I handled staff contracts, updated job descriptions, and coordinated performance management processes, including appraisals, PIP follow-ups, and recognizing top performers.I managed staff disciplinary matters while ensuring adherence to legal statutes and facilitated employee benefits administration, including incorporating staff into the medical scheme. Additionally, I supervised office administrative support to ensure smooth operations. -
Data Entry And Admin OfficerAcdi/Voca Sep 2021 - Apr 2022Nairobi County, KenyaI managed data entry for the Subaward Management Systems (SAMS), conducting compliance and technical reviews for grant applications. I handled document management by uploading and organizing grant applications on SharePoint. I supported both internal and external HR inquiries, maintained digital and electronic employee records, and served as the point of contact with benefit vendors and administrators.I managed the calendars of the HR management team, scheduled meetings, interviews, and HR events, and maintained agendas. I conducted staff orientations and kept employee records updated. Additionally, I maintained an asset register and stayed informed on the latest HR trends and best practices. -
Customer Experience ExecutiveSafaricom Plc Apr 2017 - Apr 2021KenyaI consistently provided a high-quality customer experience, identifying opportunities for improvement, documenting best practices, and engaging customers to effectively resolve their queries. I built and maintained trusting relationships with customer accounts, ensuring timely resolution of service requests in accordance with Service Level Agreements (SLAs).I gathered customer feedback to identify recurring issues and collaborated with the product manager for permanent solutions. My responsibilities included streamlining processes to enhance operational efficiency, handling queries while maintaining service quality, and capturing and updating customer information. Additionally, I escalated complaints to the Team Lead and followed up on resolutions. I tracked customer issues using the Customer Relationship Management (CRM) system and consistently exceeded expectations to improve customer satisfaction and response time. -
Customer Relations ManagerRubyland Limited Jan 2014 - Dec 2017Nairobi Kenya
Hellen Muranga- (Mihrm) Education Details
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College Of Human Resources ManagementHigher Diploma -
The University Of NairobiPublic Relations, Advertising, And Applied Communication
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Public Relations/Image Management
Frequently Asked Questions about Hellen Muranga- (Mihrm)
What company does Hellen Muranga- (Mihrm) work for?
Hellen Muranga- (Mihrm) works for Virtual Pay
What is Hellen Muranga- (Mihrm)'s role at the current company?
Hellen Muranga- (Mihrm)'s current role is PEOPLE, TALENT & CULTURE IHRM Member| Compensation| Recruitment| Employment Law| Leadership|Onboarding| Policy Execution |Employee-Employer Management.
What schools did Hellen Muranga- (Mihrm) attend?
Hellen Muranga- (Mihrm) attended College Of Human Resources Management, The University Of Nairobi, University Of Nairobi.
Who are Hellen Muranga- (Mihrm)'s colleagues?
Hellen Muranga- (Mihrm)'s colleagues are Caleb China, Mercy Mutai, Wairimu Thiong'o, Edith Nanzala, Rebecca Kabuu, Joyce Gitari, Paul Nderitu.
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