Hellen N. Email & Phone Number

Lacey, Washington, United States

Olympia, Washington, United States

As a Clinician II, I successfully implement community protection programs for individuals with developmental disabilities and challenging behaviors. This involves tailoring assessments, clinical support, and consultations to meet each individual's unique needs and strengths. Additionally, my strong team leadership skills enable me to effectively train and supervise Clinicians in support plan development, data collection, and measurable goal setting. Furthermore, I increase overall operational efficiency through cross-functional collaboration with providers, legal representation, regulatory agencies, and risk and compliance personnel.

Palmer, Pennsylvania, United States

As a Director of Residential Services, I supervised direct support professionals to implement behavioral interventions, ultimately improving resident health and safety and enhancing their independence and social inclusion. My contributions to the organization included achieving high staff retention rates for 6 months and maintaining accurate client documentation through employee satisfaction initiatives and effective administrative oversight.

Bethlehem, Pennsylvania, United States

As an Assistant Director of Residential Programs, I accomplished several key initiatives, including ensuring a safe and nurturing environment for residents. Also, I guided residential home leaders to guarantee that individuals received individualized programmatic plans and access to necessary services, community resources, work experiences, and volunteer opportunities.Besides, I successfully reinstated the revoked license after pioneering key performance indicators (KPI) to measure employee performance. By complying with ethical and legal regulations, I organized individual files according to PA Chapter 6500, 6100, 6400 and other program requirements.

Nazareth Area, Pa

As a Life Sharing Specialist, I formulated individualized life-sharing plans, supporting suffering people in improving life quality. In Addition, I established trustworthy relationships with families by delivering compassionate and professional care. I played a vital role in driving the organization toward high levels of compliance and accreditation. This included providing training, conducting corporate audits, and preparing Employee Information Management (EIM) reports. As a result of my efforts, I maintained a high standard of care for all individuals and achieved targeted goals.

Essex County, New Jersey, United States

As a Senior Manager, I successfully navigated the state's licensing process and oversaw the daily operations of a licensed program for individuals with intellectual developmental disabilities. I streamlined the intake and referral process through process improvement initiatives, reducing wait times for suitable placements. Also, I provided comprehensive supervision and guidance to program managers and staff members to achieve peak performance.

Dpa, Public Service Leadership | In Continuation: 2025, Public Service Leadership

Master'S Degree, Social Work

Master Of Social Work (Msw), Non-Profit/Public/Organizational Management

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