• Prepared quarterly reports for the Group Board Risk Committee, outlining key milestones related to Control environment initiatives. Additionally, prepared monthly management committee reports to track progress and support decision-making processes.• Developed the first risk universe dashboards for 39 job families in each of the 6 countries, providing departmental heads with a summary of their risk positions and offering senior management an overarching view of the control environment.• Led the implementation of the Governance, Risk, and Compliance (GRC) system within my department, collaborating with cross-functional teams to ensure seamless workforce integration and enhance operational efficiency.• Served as Secretary to the various Risk Committees, frequently stepping in as Chair in the absence of the Director of Internal Controls & Compliance.• Served as the Group-wide Human Resources Business and Risk Controls Manager, achieving a 76% reduction in residual risk and improving audit closure rates by 60%.• Led the review exercise for 100% user access management across the bank, bringing together HR, IT, Risk, and Business Units. Contributed to the Identity Governance and Access Management task force for the implementation of the SailPoint IGA system.• Acted as Program Coordinator for the rollout of the Enterprise Risk Management framework within the first line across the Group.• Played a key role in establishing the department by designing the organizational structure, determining the required number of staff, creating job descriptions, and shortlisting candidates.

• Pioneered the implementation of Enterprise Risk Management Framework within the first line, completing various tasks to enhance risk assessment processes, including designing comprehensive templates for the program to ensure consistency and effectiveness• Developed and led the initiative to adopt Smartsheet for semi-automating our risk management program, enhancing efficiency in managing over 1000 files of readiness checklists, risk registers, and control sample tests that would have otherwise been processed manually.• Automated workflows to enhance Governance, Risk, and Compliance (GRC) processes while awaiting system procurement, improving operational efficiency and ensuring continuity in risk management.• Developed automated reports and interactive risk dashboards using Smartsheet and Power BI, providing management with valuable insights for informed decision-making and strategic risk mitigation, contributing significantly to enhanced organizational risk management capabilities.• Led comprehensive training sessions on Smartsheet, empowering over 500 users from various departments, including Business, Internal Controls, Risk, and Audit. Additionally, trained reporting personnel from other units within the bank to leverage Smartsheet's capabilities for enhanced efficiency in their operations.• Prepared quarterly reports for the Group Board Risk Committee, outlining key milestones related to internal control and compliance initiatives. Additionally, prepared monthly management committee reports to track progress and support decision-making processes.• Served as the Group-wide Human Resources Business and Risk Controls Manager.• Served as a key stakeholder in a task force reviewing the Financial Crime Management System, implementing strategies that reduced false alerts by 65% while awaiting the rollout of a new system.

• Implementing adequate Anti Money Laundering (AML) and Combating the Financing of Terrorism (CFT) controls to ensure that all possible areas of AML & CTF concerns are covered. • Ensuring efficient identification and monitoring of suspicious activities and transactions in the bank.• Timely reporting of suspicion to the line manager.• Carry out assessments to identify areas of potential compliance risks to implement strategies to address compliance issues.• Assisting the bank in achieving its KYC obligations and sanctions compliance.• Ensuring that the bank is complying with all anti-money laundering rules and regulations to prevent audits or money-laundering occurring.• Adherence of confidentiality and the use of discretion in the line of duty.• Report writing and presentation on a regular basis to the senior management to keep them updated on progress of compliance operations.• Conduct internal assessments prior to an external audit to ensure bank policies and operations are up to standard.• Organize compliance programs to educate bank staff on recent and already existing compliance requirements.

• Managed relationships with high-net-worth clients, delivering personalized financial guidance and tailored wealth management solutions, which enhanced client satisfaction and retention.• Executed market storms and targeted marketing campaigns to enhance the loan book and increase deposits, leveraging market analysis to identify potential clients and tailor messaging. Successfully secured a loan portfolio of Kes 50 million, contributing to improved financial performance.• Managed back-office operations, including branch returns, cheque processing, RTGS, SWIFT transactions, and salary processing, consistently achieving a consistent monthly score of 99% for accuracy in all processing tasks and timely submission of branch returns against a target of 97%.• Acted as an independent checker of the main cash reserve on a periodic basis and served as the regular custodian of the intraday cash reserve, ensuring accurate management and safeguarding of cash assets, with no cash differences experienced during the period.• Relieved front office staff during rotational shifts, ensuring smooth operations. Served as an Account Opening Officer, processing new accounts and verifying documentation; as a Card Issuing Officer, managed card issuance; and as a Customer Experience Representative, addressed client inquiries to enhance satisfaction.• Relieved the Cash Officer responsible for managing the tellers, overseeing daily operations and approving transactions up to Kes 300,000. Conducted end-of-day reviews of teller work to ensure accuracy and compliance with banking policies, providing constructive feedback to enhance performance and maintain operational efficiency.

• Selected as a prestigious Equity Bank intern, ranking among the top students nationally in a cohort of 250.• Excelled in various roles throughout the program, showcasing strong performance and leadership potential.• Actively engaged as an alumnus in mentorship forums, providing guidance and support to future banking professionals including the Wings to Fly Scholars.