Hellen Onyango Email & Phone Number

I was brought on board to re-engineer the business and lead the enterprise-wide shift from a diagnostic support model toward a holistic patient-centric healthcare provider. By implementing robust accounting practices and systems and ensuring accurate financial records, I improved financial transparency and accountability.• Senior Management: Improved employee engagement, retention, and overall organizational performance by fostering a culture of excellence, innovation, and collaboration for 150 staff members. • Operational Efficiency: Streamlined operations and improved efficiency across departments by optimizing corporate support services.• Corporate Strategy Implementation: Achieved organizational objectives and drove sustainable growth by directing the successful execution of SGH's corporate strategy and aligning resources and initiatives.• Business Strategy: Enhanced competitiveness and market positioning within the healthcare industry by leading cross-functional teams to effectively implement SGH's business strategies.• Financial Management: Guaranteed financial stability and growth by managing budgeting, financial reporting, debt management, and risk mitigation strategies.• HR Management: Nurtured a culture of excellence and employee engagement by leading HR initiatives, including talent acquisition, performance management, and employee development programs.• ICT and Business Management: Led hospital to realize massive growth, enhancing operational efficiency, supporting digital transformation initiatives, driving productivity, and improving patient care delivery.

Promoted to maximize medical operations, staff performance, and financial growth. Devised and executed a comprehensive business strategy that transformed S.H.A into a financially viable and profitable healthcare institution, ensuring long-term sustainability amidst challenging market conditions.• Market Competition: Increased market share and revenue by repositioning S.H.A within the healthcare landscape, differentiating it from competitors and solidifying its reputation as a premier healthcare provider.• Standard Service Delivery: Enhanced reputation and patient loyalty by implementing 5-star service delivery standards, monitoring and refining processes to ensure the highest level of patient care and satisfaction.• Training and Development: Improved patient experiences and satisfaction levels by conducting comprehensive training programs on customer service excellence for staff.• Performance Management: Upheld a culture of accountability and continuous improvement by implementing a management system and tools to monitor employee progress and performance.

Recruited to maintain the highest level of clinical operational excellence. Oversaw the care of both inpatients and outpatients, ensuring timely and comprehensive medical treatment while maintaining high patient safety and satisfaction standards. Provided effective oversight of clinical operations, including patient flow management, resource utilization, and adherence to medical protocols to improve patient outcomes and satisfaction levels• Continuous Medical Education: Jumpstarted overall quality of patient care and outcomes by facilitating continuous medical education programs for nurses and clinical officers.• Surgical Procedures: Delivered quality treatment and recovery of patients under care and earned trust and confidence among colleagues and patients by performing a wide range of surgical procedures.• Staffing and Clinical Operations: Implemented strategic staffing plans to ensure adequate coverage of medical services, optimizing resource allocation and enhancing operational efficiency.

Master Of Business Administration In Healthcare Management, Health/Health Care Administration/Management

Bachelor Of Medicine And Surgery, Medicine