Ngoc Hue Thai Email & Phone Number

Boston, Massachusetts, United States

• Provided quality customer service and IT support with account, software, and network issues to Northeastern faculty, staff, parents, and students via phone, chat support, and in-person• Resolved over 300 ServiceNow technical tickets and requests by troubleshooting, documenting, and resolving them.• Addressed issues and concerns with the Student Leadership team to enhance the student experience• Ensured appropriate maintenance of over 100 printers in 20 university structures

Boston, Massachusetts, United States

• Managed and monitored the whole Beauty Department• Assisted over 300 customers per day in finding or selecting items, and providing recommendationswhich generated an average of $15,000 for only Beauty Department• Exceeded monthly TJX credit card quota (1 card for every 100 customers)• Stocked, replenished, and organized inventory with accuracy and efficiency• Providing highly-satisfied customer service, receiving 100% in every customer service feedback survey

Seattle, Washington, United States

• Participated in weekly meetings with 40+ other staff to analyze and propose activities and events to maximize interaction between local and international students• Organized Union Fair event with 12 student clubs to promote cultural exchange and student interactions• Addressed issues and concerns with the Student Leadership team to enhance the student experience• Engaged with more than 100 students each week and conducted students’ feedback about activities• Interviewed and evaluated more than 30 applicants with other members for a new academic year

Seattle, Washington, United States

• Handled and balanced +10 daily financial transactions via checks, and credit/debit cards using the payment machine and AMS system (MAC database system)• Administered front desk by assisting faculty/staff, students, and community members with proper check-ins and equipment rentals• Informing patrons of all services and programs offered to maximize the experience• Managed racquetball/squash reservations, membership sales, class schedules, and locker rentals of 50+ guests through Google Sheets and Docs, 25live, and AMS system• Marketed memberships, personal training sections, exercise classes, and locker rentals to customers• Trained up to three new hires per quarter• Politely and professionally listened and handled any customers' needs, questions, and complaints

Undergrate, Accounting And Finance

Associate'S Degree - Ab, Business/Commerce, General, 3.63

High School Diploma

College Transfer