Ngoc Hue Thai Email & Phone Number

Boston, Massachusetts, United States

• Provided quality customer service and IT support with account, software, and network issues to Northeastern faculty, staff, parents, and students via phone, chat support, and in-person
• Resolved over 300 ServiceNow technical tickets and requests by troubleshooting, documenting, and resolving them.
• Addressed issues and concerns with the Student Leadership team to enhance the student experience
• Ensured appropriate maintenance of over 100 printers in 20 university structures

Boston, Massachusetts, United States

• Managed and monitored the whole Beauty Department
• Assisted over 300 customers per day in finding or selecting items, and providing recommendationswhich generated an average of $15,000 for only Beauty Department
• Exceeded monthly TJX credit card quota (1 card for every 100 customers)
• Stocked, replenished, and organized inventory with accuracy and efficiency
• Providing highly-satisfied customer service, receiving 100% in every customer service feedback survey

Seattle, Washington, United States

• Participated in weekly meetings with 40+ other staff to analyze and propose activities and events to maximize interaction between local and international students
• Organized Union Fair event with 12 student clubs to promote cultural exchange and student interactions
• Addressed issues and concerns with the Student Leadership team to enhance the student experience
• Engaged with more than 100 students each week and conducted students’ feedback about activities
• Interviewed and evaluated more than 30 applicants with other members for a new academic year

Seattle, Washington, United States

• Handled and balanced +10 daily financial transactions via checks, and credit/debit cards using the payment machine and AMS system (MAC database system)
• Administered front desk by assisting faculty/staff, students, and community members with proper check-ins and equipment rentals
• Informing patrons of all services and programs offered to maximize the experience
• Managed racquetball/squash reservations, membership sales, class schedules, and locker rentals of 50+ guests through Google Sheets and Docs, 25live, and AMS system
• Marketed memberships, personal training sections, exercise classes, and locker rentals to customers
• Trained up to three new hires per quarter

Undergrate, Accounting And Finance

Associate'S Degree - Ab, Business/Commerce, General, 3.63

High School Diploma

College Transfer