Hellen Valverde Email & Phone Number

San Jose, Costa Rica

• Strategic Business Partner to guide and support leaders with performance management. • Business Consultant. Empowering and becoming influencer and participating in business’s decisions.• Coordinated relocation of 10 employees to Barbados from different countries (Lithuania, CR, Philippines, and Nigeria).• Supported implementation of Local Healthcare Plan. Work on change management for adoption for new plan. • Created Engagement strategy and Special Committees to reinforce teamwork, unity and cross functional collaboration. • Support review and creation of local Benefits to be market competitive. • Remote support. Business Travel as needed.

San Jose, Costa Rica

•Coach Leaders to improve Leadership Skills. •Strategic Business Partner to guide and support leaders with performance management. •Responsible for understanding People Strategy goals and create actions to impact positively ourTalent Center.•Work closely with COE's such us: TA, Global Talent and Learning, Compensation and Benefits, HR Knowledge Center, Payroll, HRIS, Employee Relations and Ethics department to provide an outstanding customer service and deliver results.•In charge of reinforce and create new People Management capabilities through training, development programs, Talent mapping exercise, and succession planning.•Leader of Wellbeing Committee, creating programs in 3 areas: Financial Health, Physical Health, Mental & Emotional Health.•Help People Managers to create action plans according to our Engagement Results.•Collaborate with Lean projects to avoid wastes and make processes more effective.•Anticipate business needs and innovate to drive change. Work with multifunctional teams to bring solutions linked to strategy.•Engagement Champion. Support the creation of Virtual team buildings and innovative virtual activities to drive engagement.•Business Consultant. Empowering and becoming influencer and participating in business’s decisions.•Collaborate with Talent Acquisition team to recruit key leader and management positions. •Policy reinforcement. Work closely with internal controls and audit to ensure all policies are followed and in alignment with our corporate goals. •Change agent. Support organizational changes locally and internationally. Provided support to a reduction in workforce project for CR and Panama.•Plan and coordinate Wave Talent annual review process. •Successfully completed a 6-month assignment as Senior Manager leading the Center of about 1200 employees. Part of a global team working along colleagues from Manila, India and Lithuania.•Started supporting Barbados office on September 2021 to present.

Buenos Aires, Argentina

Special Assignment to cover an HR Manager Maternity leave for 9 months. The position supports specific business segments in different HR functions such as: talent attraction, recruitment and selection of personnel, organizational development, labor law, organizational culture, corporate communication, alignment of staff to business, termination processes, employee orientation, employee development and training, performance management working cross-functionally and assisting managers and senior management in resolving issues.

Panama City, Panama

In charge of the day-to-day management of Human Resource department for the WU Office in Panama. Managed one direct report. The position is responsible for leading human resources processes such as: • Strategic Business Partner to help drive initiatives that support the organizations goals and objectives and first point of contact to managers and supervisors regarding general human resources related questions/issues.• Responsible for all policies, procedures and programs relating to human resources, i.e. employment, personnel policies and procedures, associate records, medical, management development, training, exempt and non-exempt salary administration.• Drove different projects and renewed processes and procedures that align with overall business strategy. Lead acquisition project to in-source 75 contractors. Managed the entire relationship with in-source company and employees from a legal and corporate stand point. • Oversee all administration of human resource functions, which includes benefits administration, safety, worker’s compensation, and new employee orientation• Provided advice and counsel to managers and employees across entire range of employee relations and organizational matters including performance management, labor relations, corrective actions, dispute resolution, compensation, succession planning, recruitment and retention, and organizational structure and staffing• Drove employee engagement and motivation strategies for employees • Conducted recruitment efforts for all personnel, and temporary employees; conducted new-employee orientations

Costa Rica

• Communications Committee. Lead the coordination of all internal communications • HRG Development: Provide support to HRGs and their groups participating in Focus Groups, 1:1s and special meetings with their supported groups, review all disciplinary documents and partner with managers to deliver the documents; prepare special documentation for legal cases by providing all necessary documents to go to Court or to the Costa Rican Labor Ministry; prepare salary recommendations for managers to use with different hiring processes as well as employee’s promotions. • Retention and motivation: Lead for a team of 20 members that drives employee motivation with engagement activities that directly impact the site and company culture and promotes the WU behaviors. • Recruiting: Provide support to the Talent Acquisition team with the different recruiting processes by conducting interviews and phone screenings. • Administrative Responsibilities: directly support the HR Director; Payroll Sr. Manager and Total Rewards Sr. Regional Manager with administrative tasks (expense reports, travel arrangements, agendas for visitors, etc.).• Benefits processing: Responsible for servicing internal customers in regards to HR-related topics: vacations, sick leaves, holidays, company benefits (tuition reimbursement, hire referral, medical doctor), special activities, communication memos, amongst others.• Training and personnel development: in charge of coordinating and delivering all New Hire inductions. Member of the Onboarding Steering Committee and trainer for the WU Behaviors workshops.• Active member of the WU Foundation and Social Responsibility Committee as well as the Retention & Recognition Committee.

Costa Rica

• Coordination of full relocation processes within the United States of America and worldwide for Procter & Gamble employees. This included policy explanation, benefits and compensation explanation, household goods packing and moving, housing and school search in order to provide the smoothest transition possible.• Knowledge and continuous updates of P&G Relocation policy and the understanding of how it relates to the clients, managing plans and benefits on behalf of the client.• Handle individual queries through calls and e-mail from all supported clients including Senior Managers.• Auditor for specific transferee’s expenses reports up to $10,000. • Coordination of logistics for approximately 60/70 clients a month for Domestic moves and 20/30 clients for International moves supporting the relocation processes for senior executives.• Supported several new hires within the Domestic relocation department via training, providing guidance and reviewing their accomplishments.• Coordination of the Special High Cost Support benefit project for all employees living in high cost areas within the USA.

Costa Rica

• Coordinated all specific matters related to the Recruiting process (candidate screening to signing of contracts)• Partner with the business to ensure a seamless candidate experience• Create New Hire into HR Database

Bachelor, Public Relations

High School Diploma