Hellen Wang Email & Phone Number

中国 上海市 静安区

Omni EC Ecosystems solutions

中国 上海市 静安区

As a Product Owner in Digital Transformation solutions, I’m responsible for the quality and strategic plan of Digital product.• Determine and define the functional scope for online channels OMS middle layer platform• Create product roadmap, user stories, documents and specifications (business functional specifications, use cases etc.)• Work closely with internal functional teams and external 3rd parties by following agile approach to ensure that features and releases are proceeding according to schedule and meeting all requirements and designs• Participate in full product life cycle to ensure solutions and designs are well conducted and implemented• Contribute to business by delivering products with high value, empower new capabilities and ensuring high quality• Manage the P&L of the product

中国 上海市

IT BRM for Luxury Division drives business opportunities enabled by information and technology, it's the strategic interface for the purpose of business technology and strategy development, portfolio management and relationship management for ultimate benefit of Luxury division.• Primary point of contact for L’Oréal China Luxury Division• Provide solutions to meet business needs by leveraging IT capabilities• Understand business strategy and translate business strategy in an aligned IT strategy and portfolio of programs, projects and applications• Close cross function teams’ collaboration• Demand management, prioritization, mobilization of resources aligned to shared business objectives • Identify business opportunities and work with cross function partners to delivery continually improved IT products• Support monthly business review and be accountable for the product portfolio• Update progress to Luxury division management committee on a regular frequency

中国 上海市区

This project is aiming to lead all internal party and external party to provide E-commerce solution for both flagship site and Mini-program store, implement technical solutions, keep monitoring and tracking project status, to makes sure delivery on time and successfully. As a Digital IT Manager, responsible and leading for the project management of brand Flagship e-commerce website and innovations in China.• Serve as primary contact with business team on project, • Drive the project business case and requirement definition phase, • Lead LD Business Operation Transition and technical transition solution and implementation• Ensure proposed solutions are aligned with Loreal IT standard and strategy,• Lead internal cross functional teams and external vendors on project delivery which including requirement analysis, system design, build up, QA, deployment and maintenance within SLA and corporate standard process, to meet KPI and make sure the best practices applied into project activities• Manage the project timeline, quality, budget and resources• Develop and maintain strong relationship with cross functional teams and external vendors• Participate to daily support, including bug fixing and performance optimization as needed• Identifies risk and make sure that all risks are properly prioritized , managed and communicated, ensure appropriate handling of change request• Make sure to deliver high quality project documentation• Utilize the Agile methodology into project management• Develop new digital solutions trends and contribute to IT digital strategy development

Shanghai City, China

This project is aiming to lead all 3rd party agencies to build, keep tracking and delivery L’Oreal China Flagship ecommerce site successfully, provide technical support for Client’s (L’Oreal and P&G) websites, Increase customer satisfaction and improve customer experience in service delivery.• Manage the L’Oreal China Flagship site digital solution and implementation.• Deliver the multiple P&G Digital Marketing projects end to end. Plan, prioritize, execute and control the web activities end to end.• As leading agency to manage and keep tracking marketing projects end to end. Work closely with multiple 3rd parties (Creative Agencies, Technical Agencies, SEO agencies, etc) to achieve client needs. Report project outcomes to clients regularly. Make sure project is always on track with high quality.• Manage P&G websites’ development and operation, process CRM related project with the way with EDM, SMS, Wechat, Weibo etc. and other social media.• Do deep data analysis by PC, Mobile, wechat and other digital advisement to keep tracking vendor performance and optimized workflow if needed.• Manage client’s expectation, identify risk, and be involved in business requirement discussion and confirmation with client. Quick respond client's need and provide feasible solution. • Prepare project document and share case study to team members, optimize workflow if needed.• Manage Cost Estimation and agreed timeline, report project status to client regularly.• Prepare documentations and deliverables to client, and record the agreed items to be verified by client, meet the project acceptance criteria, and make sure China flagship site is launched on time and successfully.• Issue invoice to client and final check if there is any further feedback.• To sum up lesson learned, log them and make sure all team members understand clearly, provide leads on risks and challenges for executing a project.

Shanghai

This project is aiming to provide service delivery and technical support for HP series printers, such as OJ, DJ, PhotoSmart, GSG, Setup Poster, Flyer and Agilent series instruments. Increase customer satisfaction and improve customer experience in service delivery. • Manage learning product development, localization, testing and web publishing projects concurrently• Participate in full lifecycle project management from customer requirements analysis and product definition to planning and execution to ship acceptance• Communicate with clients for quotes and to develop detailed project scope statement and project plan • Communicate with external 3rd party agencies for translation and DTP requests• Create Simple Work Breakdown Structures, detailed schedules, and reporting• Keep tracking project plan, time, resource and final deliverables • Billing model for effort estimation and EV (Earned Value) & baseline budget for cost monitoring• Provide project reports for stakeholders and work closely with internal teams and external 3rd party agencies• Lead/Cooperate with a cross-functional internal teams and external 3rd party agencies to deliver on time with leadership quality, offer flexible solutions if needed• Coach, mentor and consult with project team, create training and developing procedures• Continuously improve Quality Assurance Model, QA tools, validation processes • Keep updating technical documents

Shanghai

1. Developing new business opportunities through multiple channels, and collecting potential clients and markets continuously. 2. Analyzing, scheduling, tracking and managing tasks according to specific projects. 3. Making schedule, reporting issues for customers and dealing with their feedbacks. 4. Coordinate and communicate with team-members and other departments to ensure the implementation of projects. 5. Communicating with customer, team members and business partners. Put forward feasible solutions to them and help them find the best way for their business. Maintain files from them; keep good business relationship with existing clients. Fulfill the vendor responsibilities. 6. Providing post-services and ensuring the on﹖ime payment of those closed projects. 7. Enhancing Customer Relationships. Project experience: Localization projects: Dell, Cognos, Microsoft, Apple, Google etc. Marketing projects: Newsletters, Product introduction, Manuals, Agreement etc. Requirement tools： Trados, SDLX, SDL WorldServer, Idiom, Transit etc.

1. Understand the marketing objectives and business problems of client and think conceptually to solve them.2. Develop specific target market strategies for yearly planning horizon. Work with Sales Manager to establish goals. 3. Maximize sales; consistently achieve monthly sales plan. 4. Stress improved customer service and follow through. 5. Ensure that all procedures related to cash handling for the company are followed so as to minimize the risk of lost.