• Client liaison and solving customer complaints as well as creating customer feedback channels • Compiling monthly and yearly revenues for operations department. • Sourcing competitive rates (air & sea) from local and international agents.• Ensuring proper documentation is received from clients prior to shipment arrival.• Maintaining proper filing records for all operations department.• Actively advancing my knowledge and skills to keep up to date with the many changes in… Show more • Client liaison and solving customer complaints as well as creating customer feedback channels • Compiling monthly and yearly revenues for operations department. • Sourcing competitive rates (air & sea) from local and international agents.• Ensuring proper documentation is received from clients prior to shipment arrival.• Maintaining proper filing records for all operations department.• Actively advancing my knowledge and skills to keep up to date with the many changes in the shipping industry and to provide quality services to the internal and external customers • Using of ERP software (Enterprise resource planning) for computation of jobs cards for all completed/delivered consignments, preparing LPO’s and petty cash management.• Updating clients/customers on their shipments through DSR(daily status report)indicating each process that has been carried out on the consignment(i.e. from arrival, collection of documents, registering entry)• Petty cash management for the operations department ensuring that all payments are done on time to avoid delays in clearing shipment or accrue storage charges. Show less