Hellen Cheng Email & Phone Number

Responsibilities:• Program Delivery Success: Oversee execution of complex product and technical programs, managing risks, stakeholder engagement, and decision-making for successful outcomes.• Operational Excellence: Enhance transparency and efficiency through portfolio management and streamlined processes.• Collaboration Synergy: Foster seamless collaboration for China cross-functional teams by removing obstacles and refining workflows.• Team Alignment and Cultural Leadership: Align China-based teams with global priorities, fostering diversity and teamwork through key initiatives with site leaders. Achievements:• China Site Program Delivery: Led CN Domestic Sunset, deprecating all features, transitioning 99% hosts, collaborating with 150+ stakeholders across 10+ teams.• CSP Strategic Program Delivery: Achieved cost savings of $48M through effective program management of self-solve feature launches, AI empowered MVP and pilot exploration program management.• CSP Tech OKR management and tech health initiative program and project management.• Managed CSP CN product and technical portfolio, streamlined Operating System.• Strengthened collaboration with G+H teams through OCR initiatives. Led local team landing pilot, forming customized responsibility and processes.

Beijing City, China

Responsibilities:• Programs and projects management: lead team to manage BU-level strategic initiatives with high complexity, cross-functional dependencies, and ensure effective business benefits delivery.• Build PMO foundation: design project delivery framework, process, training, andtemplates to improve China BU project management maturity and effectiveness.• Operation Excellence: Build and manage China BU operating system to support LTmake better-informed decisions.• Business incubation: explore and drive business incubation opportunities.Achievements:• Built China PMO team and delivered E2E strategic initiatives success.Business Growth and Incubation initiatives: Campaign, Outbound, Olypara, Non-urban pilot, A4W pilot, Hotel pilotCompliance and Foundation initiatives: China Data Localization(PIPL), Fapiao, Payment Routing, Insurance, CS Cost Saving• Built program and project standard delivery process and templates, delivered monthly PMO/OS training to improve adoption, and project management maturity.• Streamlined China OKRs planning, reviewing, and product development roadmap by managing dependencies, setting targets, tracking progress, and evaluating results to uncover business risks and opportunities.

Beijing City, China

Responsibilities:• Support APAC VP on goal forecasting, build APAC launch program plan, balance investments, schedules, risks, and compliance factors in different countries.• Ensured successful program delivery through collaboration with sales, product, finance, customer support, technical, and affiliate teams.• Lead APAC launch manager team to achieve APAC launches goal in a matrix organization, meet cross-functional leadership team and affiliate expectations.• Customize integration program roadmap to achieve strategic affiliates business vision under different technical and resource constraints. Achievements:• Successfully delivered APAC affiliate launch programs, secured long-term business growth with optimization roadmap alignment.• Launched the first global pilot partner in China for the new API product Go-to-Market program, aiding product iteration and localization with affiliate feedback• Grow team and trained senior technical consultants with project management skill set and empower them to manage projects.

Responsibilities:• Direct global complex program lifecycle management, including pre-sales, planning, execution, and best practice sharing.• Customer-centric, customize program roadmap to maximize program benefits.• Develop program governance model, manage risk and changes, facilitate escalations, and effective decision makings.• Manage program financials to achieve P&L goals.Achievements:• Industrial and Commercial Bank of China IP Call Center Program, Beijing:Lead local and global program team, and partner developers to deliver next-generation call center, improve customer experience, and save OPEX. Successfully delivered IPCC platform plan, design, implementation project, IPCC migration project, and IPCC application projects using traditional and agile methodologies.• Australia National Broadband Network (nbn) HFC Project, Melbourne: Recruited and onboarded project managers, created management framework and PMIS. Conducted internal audits, delivering gap analysis and continuous improvement plans.• CitiBank Collaboration System Optimization, Shanghai: Led program and partner teams in upgrading Citibank China HQ and branch collaboration systems. Achieved 1st APAC key milestone, earning appreciation from Citibank APAC leaders and saving $50k program costs.

China

Responsibilities:• Responsible for project delivery, accountable for financial forecasting and project revenue and margin goals, support new service offering design and pre-sales.• Initial project kick-off meetings and interact with customer on regular basis.• Manage project scope, schedule, track status, monitor risks and changes.• Ensure customer satisfaction with high quality delivery and communications.• Summarize key take away and lessons learnt and maintain projects assets.Achievements:• Cloud & Data Center Network Consulting Projects: City Cloud, China Everbright Bank, Guangdong Mobile, China National Clearing Center• Collaboration System Delivery Projects: GE Healthcare, Walmart, Open University• Data Center and Network Delivery Projects: Beijing Hyundai, Agricultural Bank, GuangXi Public Security Bureau

Meng, Computer Science

Msc, Telecommunications, Merit

Beng, Computer Science