Hellen N. Email & Phone Number

Nairobi County, Kenya

Driving strategic growth for Airtel Business across 14 countries through the efficient management of enterprise projects.• Spearheading complex project management initiatives to ensure on-time execution and successful completion.• Conducting detailed data analysis and generating insightful reports to inform strategic decision-making and enhance project performance.• Continuously contributing to strategy development and performance optimization to drive business success.• Collaborating with cross-functional teams across markets to establish standardized project templates, methodologies, and best practices, fostering operational efficiency and alignment.

Kenya

Dedicated to driving business performance and growth through analysis and deriving actionable insights.• Proactively analyzing business performance metrics to identify trends and opportunities for volume growth and operational improvement.• Collaborating closely with country teams to ensure high-level account management and customer satisfaction.• Conducting daily Quality of Service analysis and performing Time-to-Resolution diagnosis to enhance customer delight and optimize service delivery.

Kenya

• Generating daily reports on strategy performance across multiple markets, facilitating informed decision-making and strategic alignment across the organization.• Monitoring commissions and funding within the global remittance business, ensuring accurate tracking and financial oversight on a global scale.• Collaborating cross-functionally to reconcile payments and optimize financial processes for the remittance business, ensuring accuracy and compliance with established procedures.• Conducting in-depth analysis of remittance transactions to identify trends, highlight areas for improvement, and enhance overall service quality and customer satisfaction.

Kenya

• Efficiently operating the cash register with precision, conducting cash transactions, and maintaining accuracy in financial transactions for retail customers.• Making proactive referrals and providing personalized service to corporate customers, fostering strong relationships and contributing to business growth.• Maintaining detailed records and reports of daily transactions, ensuring compliance with financial procedures.

Master Of Science - Ms

Summer School

Bachelor Of Commerce - Bcom