Hellen N. Email & Phone Number

• Driving strategic growth for Airtel Business across 14 countries through the efficient management of enterprise projects.
• Spearheading complex project management initiatives to ensure on-time execution and successful completion.
• Conducting detailed data analysis and generating insightful reports to inform strategic decision-making and enhance project performance.
• Continuously contributing to strategy development and performance optimization to drive business success.
• Collaborating with cross-functional teams across markets to establish standardized project templates, methodologies, and best practices, fostering operational efficiency and alignment.

Kenya

• Dedicated to driving business performance and growth through analysis and deriving actionable insights.
• Proactively analyzing business performance metrics to identify trends and opportunities for volume growth and operational improvement.
• Collaborating closely with country teams to ensure high-level account management and customer satisfaction.
• Conducting daily Quality of Service analysis and performing Time-to-Resolution diagnosis to enhance customer delight and optimize service delivery.

Kenya

• Generating daily reports on strategy performance across multiple markets, facilitating informed decision-making and strategic alignment across the organization.
• Monitoring commissions and funding within the global remittance business, ensuring accurate tracking and financial oversight on a global scale.
• Collaborating cross-functionally to reconcile payments and optimize financial processes for the remittance business, ensuring accuracy and compliance with established procedures.
• Conducting in-depth analysis of remittance transactions to identify trends, highlight areas for improvement, and enhance overall service quality and customer satisfaction.

Kenya

• Efficiently operating the cash register with precision, conducting cash transactions, and maintaining accuracy in financial transactions for retail customers.
• Making proactive referrals and providing personalized service to corporate customers, fostering strong relationships and contributing to business growth.
• Maintaining detailed records and reports of daily transactions, ensuring compliance with financial procedures.

Master Of Science - Ms

Summer School

Bachelor Of Commerce - Bcom