Hellen Otieno Email & Phone Number

With a passion for revenue optimization and a keen eye for market trends, I am a results-driven Revenue Manager in the hospitality industry. Combining my expertise in revenue management strategies with my technical skills in hospitality tech, I have consistently achieved outstanding financial results for the organizations I have worked with.

Nairobi, Kenya

• Monitored marketing and sales trends to generate forecasts and measure effectiveness of campaigns.
• Met with supervisor to determine project scope, outline deliverables or timelines and create action plan.
• Informed supervisors and company leaders on markets and regional sales needs to best meet customer needs and maximize revenue.
• Created customized marketing materials to increase product awareness.
• Collaborated with product development team to effectively modernize and update promotions.
• Identified appropriate marketing channels and target customers for campaigns.

Nairobi, Kenya

• Employed comprehensive benchmarks to establish and monitor customer service standards.
• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
• Described product and service details to customers to provide information on benefits and advantages.
• Asked open-ended questions and researched issues in system to resolve various customer billing errors.

Nairobi, Kenya

• Informed clients of travel policies and utilized preferred vendors to maximize company profits
• Worked closely with clients to understand unique needs and meet specific travel desires.
• Organized trips for individual, family and business travelers.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Completed accurate reservations for business travelers at point of sale.
• Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.

Nairobi, Kenya

• Informed clients of travel policies and utilized preferred vendors to maximize company profits
• Worked closely with clients to understand unique needs and meet specific travel desires.
• Organized trips for individual, family and business travelers.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• Completed accurate reservations for business travelers at point of sale.