An Nguyen Email & Phone Number

London, England, GB

London, England, United Kingdom

London, England, United Kingdom

New York City Metropolitan Area

Azurite Consulting is the leading proprietary data and research provider, producing differentiated insight to empower our clients to make their most critical decisions. Our market surveys and total addressable market maps deliver outsized value to boards and C-suite executives across a range of industries and key functions of business operations. We enable.

New York, United States

New York, New York, United States

New York, New York, United States

New York, New York, United States

New York, New York, United States

• Project manage all stages of conference planning for 12-16 events each year, hosting 150-600 guests in New York City, Los Angeles, San Francisco, and Chicago
• Oversaw and responsible for event budgets of up to $200,000 and managed all event related expenses
• Managed speaker database of up to 100 speakers per event, their travel accommodations, prep calls, and administrative details
• Support venue sourcing and outreach, contract negotiations and identify the most capable and cost-efficient vendors resulting in a more effective way to manage budgets, improve savings, and maintain quality
• Conduct post-event evaluations with attendees and vendors to measure event performance and improve future events
• Collaborate with Marketing to help ensure all event branding is within marketing guidelines and ensure event promotions codes are properly utilized

Greater New York City Area

• Analyze data from Customer Relationship Management (CRM) tool to assess sales performance (weekly, monthly, annual) against plan to determine if we must adjust our strategy
• Responsible for 2000+ event registrations annually and 500+ books and subscriptions orders
• Lead and facilitate logistics for conference guests which includes the distribution of confirmation letters, creation of welcome packets, coordination of the delivery of materials to venues, and the issuing of.
• Manage and audit customer invoices and billings, as well as collaborate with global teammates in the United Kingdom to resolve discrepancies of overseas accounts

Jamaica, NY

• Maintain three Work-Queue databases on EPIC Systems that real-time track and monitor Managed Care clinical requests, Inpatient admissions, Outpatient visits, Ambulatory Surgery, Inpatient Rehabilitation visits, and.
• Process daily End-of-Day Reports and Clinical Review Requests via fax and phone calls to ensure that clinical reviews are processed and delivered to the appropriate and correct Managed Care Case Manager in a timely.
• Responsible for client engagement with CM/Utilization Review Management of Managed Care Companies to obtain authorizations for admissions.
• Actively track and monitor Inpatient Denials to set up live Peer to Peer Reviews and Audit/Special Project Standard Appeals in order to have Managed Care denials overturned using national Milliman Care Guideline (MCG).

Wallingford, CT

• Answered an average of 30 telephone calls and 75 emails per day by addressing customer inquiries, solving problems and providing new product information
• Communicated with sales agent regarding back order availability, future inventory and special orders
• Proactively monitored order backlog, coordinated proper functions to identify issues, and executed corrective action to minimize company’s order backlog by 50%
• Coordinated activities to meet the customers’ need, within the scope, and provided a superior customer experience

Hartford, Connecticut Area

• Effectively managed a high-volume of inbound and outbound customer calls
• Answered a constant flow of customer called up to 20 calls in queue per hour
• Addressed and resolved customer complaints empathetically and professionally
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
• Served as the facilities maintenance point of contact for over 1200+ retail stores in the U.S.

Hartford, CT

Policy research for various public health projects, use of GIS mapping system, edited surveys in RDS survey project

Multimedia Language Lab

Oversaw a computer lab, process audio/video equipment reservations, troubleshoot student and teacher equipment problems

New Haven, CT

Produced weekly reports in Excel, Access and Crystal ReportsWorked closely with the database administrator to inspect and adjust data, run reports, and file client case incident reports

Master'S Degree, Sustainability Studies

B.A, Economics

Activities and Societies: Delta Sigma Pi, Economics Society