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Edwin Lee Email & Phone Number
Team Lead - Enterprise Support
at
Jotform
LinkedIn matched
3 data sources
Profile completeness 86%
Current company
Role
Team Lead - Enterprise Support
Location
Burnaby, British Columbia, Canada
Company size
Who is Edwin Lee? Overview
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Quick answer
Edwin Lee is listed as Team Lead - Enterprise Support at Jotform, a company with 814 employees, based in Burnaby, British Columbia, Canada. AeroLeads shows a matched LinkedIn profile for Edwin Lee.
Edwin Lee previously worked as Enterprise Technical Support at Jotform and Technical Support Specialist at Jotform. Edwin Lee holds Diploma, Computer/Information Technology Administration And Management from British Columbia Institute Of Technology.
Company email context
Email format at Jotform
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Jotform
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Profile bio
About Edwin Lee
I'm a passionate and results-oriented technical support professional with over 12 years of experience in the SaaS industry. I possess a strong track record of success in both individual and leadership roles, consistently exceeding customer expectations and contributing to operational excellence.Highlights of my experience:-Extensive expertise in providing exceptional support across multiple channels (phone, live chat, email).-Proven ability to troubleshoot complex technical problems, identify and report bugs, and contribute to product improvement.-Experienced in KYC (Know Your Customer) procedures and fraud/abuse analysis, ensuring platform security and integrity.-Strong leadership and team management skills, fostering collaboration and driving performance.-Excellent communication and interpersonal skills, adept at building positive relationships with diverse stakeholders.I am a highly motivated individual with a strong analytical mind and a dedication to continuous learning. I am passionate about technology and its potential to empower users, and I thrive in fast-paced environments where I can leverage my expertise to contribute to success.Connect with me to discuss how my skills and experience can benefit your organization!
Current workplace
Edwin Lee's current company
Company context helps verify the profile and gives searchers a useful next step.
Jotform
9 roles
Edwin Lee work experience
A career timeline built from the work history available for this profile.
Enterprise Technical Support
Current
May 2024 - Present
Technical Support Specialist
Nov 2023 - Apr 2024
Technical And Customer Support Operations Manager
- Managed a team of customer and technical support staff handling phone, live chat, and email support in a web hosting/domain company which provides support for a wide range of services such as website hosting, domain.
- Oversaw the whole operation of the customer and technical support team from managing workflow to arranging coverage of support channels, and assigning and distributing tasks to staff. Ensuring their tasks are handled.
- Interviewed and trained new staff in the customer and technical support roles. Performed annual review of staff.
- Liaison between the customer and technical support department with other departments(billing, accounting, developers, web designers, marketing, etc).
- Handled internal requests from the customer and technical support team and from other departments.
- Handled complex and urgent/sensitive support cases escalated by the customer and technical support staff ranging from complaints, legal cases, copyright claims/infringement, takedown notices.
Jul 2018 - Oct 2023
Technical And Customer Support Representative
Mar 2011 - Jul 2018
Technical And Customer Support Team Lead
Jul 2018 - Oct 2023
Technical And Customer Support Representative
Feb 2014 - Jul 2018
Microsoft Office Transition Specialist And Training Coordinator
- Provided the staff at the office with helpful documents and training sessions on the transition from MS Office 2000 to 2007.
- Created documentation, videos, and training modules for MS Word, Excel, and Outlook while working with a small team
- Presented training modules/sessions to our client and his staff. We then modified our training modules in respect to our client’s feedback
Sep 2010 - Dec 2010
Technical Solutions Consultant And Network Analyst
The Fifth Option
- Provided a needs analysis for an office while working with a small team.
- Handled technical troubleshooting within a small business network environment.
- Provided client with a proposal consisting of solutions for their office after having done a needs analysis of their previous setup.
- Built and tested a home server solution for a centralized file access and backup system.
May 2010 - Aug 2010
Team & coworkers
Colleagues at Jotform
Other employees you can reach at jotform.com. View company contacts for 814 employees →
İİ
İdil İpek Duman
Colleague at Jotform
Ankara, Türkiye, Turkey
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OA
Oguzhan Aydin
Colleague at Jotform
Ankara, Ankara, Türkiye, Turkey
View →
GA
Gökberk Ayhan
Colleague at Jotform
Türkiye, Turkey
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MK
Murat Kaban
Colleague at Jotform
Ankara, Türkiye, Turkey
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ÇB
Çağrı Betonyetmez
Colleague at Jotform
Bornova, İzmir, Türkiye, Turkey
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GA
Gamze Aydemir
Colleague at Jotform
Ankara, Türkiye, Turkey
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MP
Melis Platin
Colleague at Jotform
Istanbul, Istanbul, Türkiye, Turkey
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PT
Patrick Thornsberry
Colleague at Jotform
San Francisco, California, United States, United States
View →
DF
Doğa Feyzullahoğlu
Colleague at Jotform
Ankara, Türkiye, Turkey
View →
AK
Azimet Kerem Ersoy
Colleague at Jotform
Greater Ankara, Turkey
View →
İdil İpek Duman
Colleague at Jotform
Ankara, Türkiye, Turkey
View →
OA
Oguzhan Aydin
Colleague at Jotform
Ankara, Ankara, Türkiye, Turkey
View →
GA
Gökberk Ayhan
Colleague at Jotform
Türkiye, Turkey
View →
MK
Murat Kaban
Colleague at Jotform
Ankara, Türkiye, Turkey
View →
ÇB
Çağrı Betonyetmez
Colleague at Jotform
Bornova, İzmir, Türkiye, Turkey
View →
GA
Gamze Aydemir
Colleague at Jotform
Ankara, Türkiye, Turkey
View →
MP
Melis Platin
Colleague at Jotform
Istanbul, Istanbul, Türkiye, Turkey
View →
PT
Patrick Thornsberry
Colleague at Jotform
San Francisco, California, United States, United States
View →
DF
Doğa Feyzullahoğlu
Colleague at Jotform
Ankara, Türkiye, Turkey
View →
AK
Azimet Kerem Ersoy
Colleague at Jotform
Greater Ankara, Turkey
View →
1 education record
Edwin Lee education
FAQ
Frequently asked questions about Edwin Lee
Quick answers generated from the profile data available on this page.
What company does Edwin Lee work for?
Edwin Lee works for Jotform.
What is Edwin Lee's role at Jotform?
Edwin Lee is listed as Team Lead - Enterprise Support at Jotform.
Where is Edwin Lee based?
Edwin Lee is based in Burnaby, British Columbia, Canada while working with Jotform.
What companies has Edwin Lee worked for?
Edwin Lee has worked for Jotform, Doteasy Technology Inc., Website.Com, Posabilitiesca, and The Fifth Option.
Who are Edwin Lee's colleagues at Jotform?
Edwin Lee's colleagues at Jotform include İdil İpek Duman, Oguzhan Aydin, Gökberk Ayhan, Murat Kaban, and Çağrı Betonyetmez.
How can I contact Edwin Lee?
You can use AeroLeads to view verified contact signals for Edwin Lee at Jotform, including work email, phone, and LinkedIn data when available.
What schools did Edwin Lee attend?
Edwin Lee holds Diploma, Computer/Information Technology Administration And Management from British Columbia Institute Of Technology.
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