With a background answering 911 calls and dealing craps at a casino, I've honed a unique set of interpersonal skills that I bring to customer service.Here's what drives me:👉 Fostering environments where frontline teams are empowered and respected as the voice of the customer.👉 Companies with a clear and meaningful mission that I can embody and inspire my team to follow.👉 Leveraging quality tools and cutting-edge AI to enhance the effectiveness of my work.
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Director Of Member SuccessHoneyfund.Com, Inc.
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Member Success ManagerHoneyfund.Com, Inc. Apr 2024 - Present🏆 Awarded Honeyfund's 2023 Employee of the Year
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Member Success Team LeadHoneyfund.Com, Inc. Apr 2023 - Apr 2024⭐ Improved first reply time by 85% by leading an initiative we called "No Question Asked Twice" which increased friendly canned response template options by 400%⭐ Improved CSAT (Customer Satisfaction) 73% by implementing a Quality Assurance program, team CSAT rewards program, launching live chat, and proactively advocating for the needs of the customer.
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Member Success RepresentativeHoneyfund.Com, Inc. Mar 2019 - Apr 2023
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Table Games DealerIlani Apr 2017 - Feb 2018Ridgefield, Wa⭐ Delivered exceptional customer service, ensuring a welcoming and enjoyable environment for players while managing the Craps table. -
911 DispatcherClark Regional Emergency Services Agency Sep 2015 - Feb 2016Vancouver, Wa🏆 Honored with a "Lifesaver Award" for coaching a caller through life-saving CPR over the phone.⭐ Demonstrated ability to think swiftly and make accurate decisions in high-pressure and life-threatening scenarios. -
Unit Coordinator & TrainerPeacehealth May 2008 - Aug 2015Emergency Dept⭐ Managed a multi-line phone system, effectively prioritizing verbal instructions from various sources in an acute care environment.⭐ Facilitated communication between different departments within the hospital, ensuring seamless coordination of patient care.⭐ Entered physician orders in the Emergency Department system, ensuring accuracy and timeliness. -
Office ManagerGood Health Naturally Jan 2007 - May 2008Vancouver, Wa⭐ Handled the receipt of co-pays and co-insurance payments from patients, maintaining accurate financial records and ensuring compliance with billing procedures.⭐ Managed insurance billing processes, including claim submission and follow-up to facilitate timely reimbursement.⭐ Organized and maintained client paperwork, ensuring proper filing and confidentiality of sensitive information. -
Project Manager/ Office ManagerLd Jellison, Inc. Aug 2003 - Apr 2005Vancouver, Wa⭐ Supervised office support staff, delegating tasks, providing guidance, and ensuring smooth operation of daily activities.⭐ Prepared proposals, including proofreading, editing, formatting, printing, copying, and mailing, to support business development initiatives.
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Accounting AssistantChase International Consultants In Design Inc Mar 2002 - Mar 2003Portland, Oregon Area⭐ Successfully reduced outstanding amounts owed to the company from +/- $100,000 to under $20,000 within a four-month period.⭐ Handled all defect claims for flooring dealers nationwide, ensuring prompt resolution and accurate documentation. -
Administrative AssistantAmerican Medical Response Apr 1998 - Sep 2001Vancouver, Wa⭐ Managed scheduling and payroll for 80+ paramedics in Clark County, WA, ensuring accurate and timely processing of employee compensation.⭐ Provided administrative support for both Union and County contracts, assisting with contract management, documentation, and compliance.⭐ Generated statistical reports containing confidential information, maintaining discretion and confidentiality in handling sensitive data. -
Administrative AssistantFirst Response, Inc. Apr 1995 - Apr 1998Portland, Oregon Area⭐ Upheld the company's reputation for excellence by delivering high-quality service and exceeding client expectations in all interactions.⭐ Assisted in coordinating security services for clients, including scheduling security officers and dispatching technicians as needed.
Sara Shelton Education Details
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Leading People And Teams
Frequently Asked Questions about Sara Shelton
What company does Sara Shelton work for?
Sara Shelton works for Honeyfund.com, Inc.
What is Sara Shelton's role at the current company?
Sara Shelton's current role is Director of Member Success.
What schools did Sara Shelton attend?
Sara Shelton attended University Of Michigan.
Who are Sara Shelton's colleagues?
Sara Shelton's colleagues are Elena Behrman, Ashley Morton, Rte, Sasm, Cspo, Emma Lange, Jordyn Coppola, Carmen Aguilar, Eli Wilson.
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Sara Shelton
Business Intelligence Analyst | Statistics And Data Science At The University Of VirginiaDallas, Tx1hodgesmace.com -
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Sara Shelton
Santa Barbara, Ca
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