Allison O’Neill Email & Phone Number

Baltimore, Md, Us

Hunt Valley, Md

Baltimore, Maryland

M&T Bank Stadium - Home Of The Baltimore Ravens

• Hire, train, and schedule game day employees and supervisors in a premium concessions space with the capacity of 8,000 guests.• Created a team environment with over 100 game day employees and supervisors to support a bustling club level and maintain a positive and friendly relationship with game day client representatives.• Organize monthly safety meetings as the location’s Safety Champion that implemented safety incentives and competitions to get management and hourly employees more enthusiastically involved in safety• Enforce proper use of equipment, food handling, and portion sizing in accordance with QA standards• Assist with the preparation, set-up, and management of catering events of up to 1500 guests• Successfully TEAM trained over 450 individuals with classes ranging from 10-50 students• Work on the Training committee alongside other managers to develop a more effective training and orientation program for hourly employees• Recruit new Non-profit organizations and hourly employees at career fairs and through site visits

Citizens Bank Park - Home Of The Philadelphia Phillies

• Gained essential knowledge of the hiring and termination processes, union relations, and discipline process.• Assist with preparation, set-up, and service for catering events for up to 300 guests.• Oversee proper communication with the culinary team to ensure timely food delivery.• Monitor food preparation and serving techniques to ensure that proper procedures are followed.• Assisted in the preparation and maintenance of service areas before and during health department inspections.• Responsible for the coordination of 55 employees in premium, club-level restaurant with capacity of 2000 guests.• Conducted inventory before and after events and restocked items throughout events as necessary. • Immediately reported accidents, injuries or unsafe work conditions to manager and completely and promptly filled out required safety forms.

Citizens Bank Park - Home Of The Philadelphia Phillies

• Supervised 3 to 6 concession stands each game with anywhere from 2 to 15 employees working in each. • Monitored food preparation and serving techniques to ensure that proper procedures were followed.• Conducted inventory and restocked items throughout the events. • Worked closely with managers on non-game days while learning what goes on behind the scenes to make a ballpark run efficiently. • Researched, developed and presented a proposal for a new concept stand in front of upper management from all departments of the stadium. • Displayed enthusiasm and knowledge about the ballpark's menu and products.

Villanova Conference Center

• Worked at the front desk checking in guests staying in the hotel and guided guests to their appropriate conference room. • Reviewed account information and charges with guests during check-out. • Collaborated with maintenance and housekeeping to ensure efficient room turnover rates. • Resolved service-related problems in a timely manner. • Gained valuable experience in the conference and wedding planning field.