Brandon Francis Email & Phone Number

Baltimore, Md, Us

Baltimore City County, Maryland, United States

Efficiently monitor system interfaces and alerts, promptly addressing and troubleshooting reported user issues, and logging support tickets into Jira for streamlined tracking. Utilize Dayforce for scheduling and time and attendance management, ensuring accurate input of temporary employee assignments into the Human Resources Information System (HRIS). Provide MacOS support for legacy versions on Intel Macs, including password resets and chat support via Zulip. Maintain clear and effective communication with permanent and temporary staff to address any technical concerns promptly via chat and video.

Baltimore, Maryland, United States

Collaborated with internal and external customers to develop chat solutions using Agile methodologies, and oversee the testing, and troubleshooting of the online trading community. I handled time-critical content publishing such as promotional offers, email campaigns, and advertising with consumers in a chat room environment. Trained and coached the chat moderation team to utilize Agile Methodology with Scrum for troubleshooting tickets and future releases.

Maryland, United States

•Detected vulnerabilities to maintain a high-security standard with client website payment gateways.•Performed troubleshooting on payment terminal networks firewalls, proxies, SIEM, antivirus and IDPS.•Helped colleagues install security updates and patches to configure payment terminals. •Provided password resets for merchant administrators for corporate accounts on Payeezy gateway by utilizing SIEM tools for First Data and Global Gateway virtual terminals.

Hagerstown, Maryland

• Assessed individual client situations and made targeted recommendations for products and services to resolve specific situations. • Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt. • Used critical thinking to break down problems, evaluate solutions and make decisions. • Identified issues, analyzed information, and provide solutions to problems. • Developed effective relationships with customers, which helped improve overall payment processes.

Maryland, United States

Learned Active Directory on the job; created new user accounts, and reset passwords.Created documentation for any documented process related to computer deployment or user management.Participating in group activities helped me discuss problems, resolve incidents, and contribute to my team.Registered static IP to be configured with Electronic Serial Numbers for enterprise servers with Verizon wireless internet modems and mobile devices issued by government agencies. Worked with software that is used in a completely new environment such as a database used for intellectual properties and licensing operations and a database of apps and systems used to provide financial and human resource information.

Maryland, United States

Reviewed and investigated transaction data, secured and unsecured loans for potential internal and external fraud.Gathered relevant facts from skip tracers, identified fraud trends and documented resolutions.Researched direct identifiers for potential suspect development.Prepared suspicious activity reports (SARs) for submission to Financial Crimes Enforcement Network (FinCEN).Ensured files were completed in accordance with FinCEN, departmental and regulatory standards.