Charles Ng Email & Phone Number

I have fourteen years of experience in gaming, ten of which is in a management role in a unionized environment.I am well-versed in gaming fundamentals, and understand the dynamics and psychology of the business. Throughout the years in the industry, I have assisted in navigating and managing change.Since 2017, I have been creating tools for my workplaces with Microsoft Excel and Visual Basic for Applications (VBA) that have become essential for the operation.These tools organize, streamline, and/or automate processes, such as employee management, weekly and daily scheduling, time-off logging, and other operational requirements that are specific to the organization/local regulations.The automation of processes, including floor assignments and break rotations for front-line employees based on skill level and shift, and auto-filling administrative forms in Microsoft Word, has been saving the team hours every day.As an end-user of my own tools, I am better able to design intuitive user interfaces and user experiences, yielding efficient workflows and enhanced productivity.To maintain data integrity, I have been extracting, cleaning, and compiling data from multiple systems and sources to Microsoft Access databases. The databases are updated and queried via SQL from Excel to maximize accessibility.The data is transformed in Excel with Power Query to create dashboards and visual presentations. I also analyze the data to present actionable insights.In 2020, I have self-taught various technologies to modernize business applications as a full-stack web developer.

Listed skills include Customer Service, Project Management, Organizational Behavior, Training And Development, and 4 others.

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  Capilano University

  Bachelor Of Business Administration