Hardik Shah Email & Phone Number

Bengaluru

London, England, United Kingdom

In my role as a Security TPM at Amazon Web Services (AWS) in London, I championed security best practices across field delivery teams and customers, fostering a culture of secure operations. I spearheaded Engagement Security Programs, driving comprehensive security review processes from pre-sales to deliverable security reviews for all EMEA engagements, resulting in improved security outcomes. Additionally, I collaborated with sales teams to refine pre-sales security assessments, ensuring upfront identification and resolution of security concerns in the sales cycle.

Bengaluru, Karnataka, India

Cyber Security Delivery Manager for Network Security, Cloud Security, Email security, AV, Azure AD, PKI, J-SoX, SIEM, PAM, MCASSpearheaded J-SoX compliance from single digits to 80% of complianceLed Cloud Infrastructure Vulnerability Management & Patch management for 70+ accounts/clients and End Point protection. Increased compliance of patching & vulnerability from < 30% to >85%Led ISO 27001 Audit from Vulnerability management & compliance standpoint using Nessus, Qualys, Azure Security CenterStrengthen security posture: Azure Advisories, NSGs, RBAC & Least privilege, CIS L1 benchmark and other best practices.

Bengaluru, Karnataka, India

Bangalore

• Developed Product & Project road maps aligning with Organizational goals using Microsoft Project• Lead projects of cross functional globally dispersed teams ranging from weeks to years• Built, Standardized & Operated 3500+ VMs, 35+ application Stacks and 12+ global data centers• DevOps Project manager led cross-functionally Infrastructure, Automation and Build teams & projects• Coached Scrum Masters. Worked extensively on Agile Scrum & Kanban. Agile reporting. • Continual Service Improvements & Process Transformation• Partnered with Engineering/Development in release planning & SDLC processes• Managing projects from conceptualization, productization to sunset, including various tasks such as requirements gathering, project planning, scheduling, resource utilization and forecasting, prioritization, risk management, execution, stakeholder management, training & mentoring.

Bengaluru Area, India

• Leveraging skills in executing projects in highly dynamic & fragile environment while managing overall technical responsibility for running the projects, scheduling, prioritizing, backlog grooming and implementing and tracking key metrics to analyze performance relative to customer service• Designing & Implementing IT Service Management policies and procedures • Application Performance Reporting and Datacenter availability & uptime reports for senior leadership• Improving products by liaising with development/engineering teams with SLDC processes.• Project management using waterfall models defining project specifics and goals, creating detailed project road maps, plans, schedules and work breakdown structures• Resolving customer escalations for all technical & non-technical issues; following cases to ensure that they are closed well in time with the right resolution and customer satisfaction• Overseeing a gamut of projects under Cloud Service Delivery Operations and all its stakeholders

Bengaluru Area, India

• Lead Change Manager and implemented Change Management process using JIRA• Incident Management and 24x7 Escalation Support • Project owner for Cross function operations teams • Datacenter & Customer migrations• Cloud Operations Executive reporting• Global Customer impact/outage communications

Hyderabad Area, India

• Lead Change Manager and Oversaw Release Management activities• Designed & Implemented Change Management process with JIRA• Incident Management and 24x7 Escalation Support • Project owner for Cross function operations teams • Datacenter & Customer migrations• Cloud Operations Executive reporting• Global Customer impact/outage communications

Mumbai Area, India

• Datacenter Operations - Data Center Technology• Change Management, Service Delivery• Infrastructure Operations, Asset inventory & classification. • Internal gap analysis, BCP, IS requirements & implementing corrective action.• Implementing ISMS best practices and procedures.• Risks assessment and Risk treatment, Media Management.

Mumbai Area, India

• Global Network Services - Global Technology Infrastructure• Data & Voice Infrastructure Management. Asset management.• Change Management, Incident Management, Disaster Recovery, Audit & Risk and Resiliency.• Understanding Business Requirements. Vendor Management (Telecom, Network, Compute, other Infrastructure)

Mumbai Area, India

• Identity & Access Management - Risk & Security Management• Information Security, Identity & Access Management.• Log Analysis and Root Cause Analysis. UAT Testing• Managing and Updating Knowledge Objects. Review and set process based on ITIL

Mumbai Area, India

• Freelancer Hardware & Network Engineer.• Re-seller Web hosting