Hardik Shah Email & Phone Number

Bengaluru

London, England, United Kingdom

In my role as a Security TPM at Amazon Web Services (AWS) in London, I championed security best practices across field delivery teams and customers, fostering a culture of secure operations. I spearheaded Engagement Security Programs, driving comprehensive security review processes from pre-sales to deliverable security reviews for all EMEA engagements.

Bengaluru, Karnataka, India

Cyber Security Delivery Manager for Network Security, Cloud Security, Email security, AV, Azure AD, PKI, J-SoX, SIEM, PAM, MCASSpearheaded J-SoX compliance from single digits to 80% of complianceLed Cloud Infrastructure Vulnerability Management & Patch management for 70+ accounts/clients and End Point protection. Increased compliance of patching &.

Bengaluru, Karnataka, India

Bangalore

• Developed Product & Project road maps aligning with Organizational goals using Microsoft Project
• Lead projects of cross functional globally dispersed teams ranging from weeks to years
• Built, Standardized & Operated 3500+ VMs, 35+ application Stacks and 12+ global data centers
• DevOps Project manager led cross-functionally Infrastructure, Automation and Build teams & projects
• Coached Scrum Masters. Worked extensively on Agile Scrum & Kanban. Agile reporting.
• Continual Service Improvements & Process Transformation

Bengaluru Area, India

• Leveraging skills in executing projects in highly dynamic & fragile environment while managing overall technical responsibility for running the projects, scheduling, prioritizing, backlog grooming and implementing and.
• Designing & Implementing IT Service Management policies and procedures
• Application Performance Reporting and Datacenter availability & uptime reports for senior leadership
• Improving products by liaising with development/engineering teams with SLDC processes.
• Project management using waterfall models defining project specifics and goals, creating detailed project road maps, plans, schedules and work breakdown structures
• Resolving customer escalations for all technical & non-technical issues; following cases to ensure that they are closed well in time with the right resolution and customer satisfaction

Bengaluru Area, India

• Lead Change Manager and implemented Change Management process using JIRA
• Incident Management and 24x7 Escalation Support
• Project owner for Cross function operations teams
• Datacenter & Customer migrations
• Cloud Operations Executive reporting
• Global Customer impact/outage communications

Hyderabad Area, India

• Lead Change Manager and Oversaw Release Management activities
• Designed & Implemented Change Management process with JIRA
• Incident Management and 24x7 Escalation Support
• Project owner for Cross function operations teams
• Datacenter & Customer migrations
• Cloud Operations Executive reporting

Mumbai Area, India

• Datacenter Operations - Data Center Technology
• Change Management, Service Delivery
• Infrastructure Operations, Asset inventory & classification.
• Internal gap analysis, BCP, IS requirements & implementing corrective action.
• Implementing ISMS best practices and procedures.
• Risks assessment and Risk treatment, Media Management.

Mumbai Area, India

• Global Network Services - Global Technology Infrastructure
• Data & Voice Infrastructure Management. Asset management.
• Change Management, Incident Management, Disaster Recovery, Audit & Risk and Resiliency.
• Understanding Business Requirements. Vendor Management (Telecom, Network, Compute, other Infrastructure)

Mumbai Area, India

• Identity & Access Management - Risk & Security Management
• Information Security, Identity & Access Management.
• Log Analysis and Root Cause Analysis. UAT Testing
• Managing and Updating Knowledge Objects. Review and set process based on ITIL

Mumbai Area, India

• Freelancer Hardware & Network Engineer.
• Re-seller Web hosting