Jacqueline Lee Email & Phone Number

Oakland, Ca, Us

Oakland, Ca

San Francisco, California, Us

Palo Alto, Ca, Us

• Defined roadmap, features, experiments for new user onboarding, user communications (email and notifications strategy), content rendering, and content composition.• Represented Product team in sprint planning for Engineering teams and Analytics teams.• Collaborated with Engineering, Design, Marketing, Editorial, and Analytics teams.

San Francisco, Us

• Defined key features for the GGWP platform.• Collaborated with Design to produce North Star for GGWP platform.• Conducted customer research interviews, turning insights into action plans for the roadmap.

San Francisco, Ca, Us

First PM hire on new title in development. Glu was acquired by Electronic Arts on April 2021.• Defined analytics events and data structure for the game.• Conducted team build reviews and playtests to capture feedback and generate bug reports.• Modeled out player journey and game tuning for a player's first month of gameplay.

San Francisco, California, Us

Harry Potter: Wizards Unite (Live Operations) • Handled analysis and reporting of KPIs to key stakeholders.• Managed in-game event and merchandising initiatives.• Designed, implemented, and executed merchandising A/B tests. • Designed and tuned in-game events.• Led development of in-game news system ("SOS Report")

San Francisco, California, Us

Lead PM for Growth team. Focused on user acquisition, subscription checkout optimization, and site accessibility.• Directed projects from ideation, wireframing/prototyping, spec writing, development, through release• Managed Growth team backlog• Performed data analysis to uncover potential project opportunities, measure impact of ongoing experiments, and inform business decisionsProjects • Automated onboarding flow for Humble Partners affiliate program. Led to an increase from 700 affiliates to 20,000+ affiliates in the program.• Established the Subscriber Hub, a centralized location for Humble Monthly subscribers to manage their subscription and access their subscription content.• Multi-phase project to improve the checkout flow for Humble Monthly including a redesign of the account creation flow, implementation of Single-Sign In, and a free trial referral system.• Guided development of tools to support Marketing initiatives including a newsletter campaign creation tool, an in-line offers system at checkout, and a cross-buy system

San Francisco, California, Us

• Oversaw multiple project launches (12 or more per month), ensuring they followed production timelines over 2-week and 4-week timescales, for Humble Bundle and Humble Monthly products respectively• Supervised the Humble Store production pipeline using JIRA, with 100+ products managed a week as a team (inflow, creation, and maintenance)• Managed and led a team of 10 direct reports• Coordinated with creators, publishers, charity partners, and other key stakeholders - keeping them up to date on individual project progress, with 300+ projects completed and launched to date

San Francisco, California, Us

• Established workflow and processes between Business Development and the Bundle Operations team to improve the of onboarding new titles and partners for product launches• Worked closely with the Engineering department on internal tool and site improvements to optimize Operations department workflows and customer experience• Created process timeline for bundle projects following 2-week timescales involving specific milestones and tasks carried out by Operations, Business Development, and Creative with Asana and Google Sheets• Setup Operations JIRA project and established a process to handle internal requests and bug reports

San Francisco, California, Us

• Led department effort to document internal processes, workflows, terms, and tool guides to better onboard new team members• Established team workflow for managing pre-existing assets, information, and other data across various tools and systems (Asana, JIRA, Dropbox, Salesforce, Google Sheets)• Created system for managing team communications internally and with external partners and stakeholders

San Francisco, California, Us

• Led team initiative for establishing the support center using Salesforce's Desk.com interface• Wrote copy for 29 bundles. Past work includes the Humble Indie Bundle 11, the Humble Weekly Sale Hosted by Destructoid, and the Humble Weekly Sale: PewDiePie Saves the Children.

Berkeley, Ca, Us

• Produced promotional materials including, but not limited to, flyers, signs, posters, and t-shirts, for campus-wide Residential Computing events including hiring cycles and educational campaigns• Coordinated with Residential Computing staff to market the Residential Computing brand out to the campus’ 7,000 residents and 30,000 undergraduate and graduate students through distribution systems and specific campaigns such as hiring/recruitment and cyber security awareness• Spearheaded the creation of the Residential Computing brand guide

Berkeley, Ca, Us

• Led and facilitated groups of 10-20 new students and their guests during 19 orientation programs• Facilitated programming in smaller group sessions for students and parents to address concerns, explain university policies and procedures, and provide academic advising• Conducted and delivered 15-20 minute speeches/presentations to over 500 students and guests during each program on topics such as campus safety and first year student experiences• Completed over 308 hours of student orientation training requiring certification and over 72 hours of diversity training

Berkeley, Ca, Us

• Worked with a team of 8 other students to provide technical support over 1k residents at University Village in Albany, CA and 7k total for the university housing system• Troubleshot networking, hardware, and software problems by in-room appointments, over the phone, in office hours, and by e-mail• Removed malicious malware infections and educated residents about ResComp policies and security threats• Facilitated workshops that taught residents how to utilize software such as Adobe Lightroom and Dreamweaver

• Identified students and other potential users to gather product feedback from• Executed a 15-day social media campaign to build momentum for the site launch, including blog posts and social media platform posts (Facebook and Google+)

• Assisted the North American Collections Manager in day-to-day maintenance and movement of North American ethnographic and archaeological objects as well as human remains• Managed and input data into the museum database• Supervised museum volunteers• Handled the movement and digital photography of artifacts• Processed and packaged artifacts and remains for repatriation as part of the Native American Graves and Repatriation Act (NAGPRA)