Lead cross-business unit project teams to deliver scalable infrastructure and business processes.Drive key department programs and initiatives including: AI tools, feedback, project management methodology.

Leading a team of three sysadmins to build and maintain scalable infrastructure to enable engineering productivity and output.Tools administrated: Jira, Confluence, Github Enterprise, Jenkins, Active Directory, LogicMonitor, VMWare

Provide technical support for operating systems and applications including, but not limited to: OSX, Windows 7, Windows 8, Google Apps, Microsoft Office Suite, JIRA, Confluence, Salesforce, Okta, Zendesk, Lifesize, Ring Central, & HipchatTracking ticket SLAs and other metrics with Zendesk.Use Python and Bash to write general maintenance and administrative scripts.Create and maintain VM infrastructureMaintain server infrastructure for systems and applications including, but not limited to: Confluence, JIRA, Bamboo, Crucible/Fisheye

Provide technical support for operating systems and applications including, but not limited to: OSX, Win 7, Win 8, Google Apps, Microsoft Office Suite, Jira, Okta, Zendesk, Citrix GoToMeeting, Lifesize, Ring Central, Shoretel, Hipchat, and Tracker.Provide AV support to end users.Assist in planning and producing company meeting which involved networking 4+ global offices so they can interact with one another while streaming to remote employees and other remote offices.Create and deploy management policies through the Casper Suite (JAMF).Use Python and Bash to write general maintenance and administrative scripts.Tracking ticket SLAs and other metrics with Zendesk.Continued maintenance of a technology knowledgebase on our internal wiki so end users can find answers without assistance.Worked to integrate existing applications with Okta, an identity management and single sign on solution.

Bash scripting for server administrative purposes. Account creation for new hires for services including but not limited to: Google Apps, AD, Zendesk, Citrix GoToMeeting, Shoretel, Hipchat, and Tracker.Supporting the applications listed above among others.Provide technical support to end users.Provide AV support to end users.Ticket tracking through Zendesk.Policy creation and deployment through Casper Suite.Creation and maintenance of self-service cabinets where end users can quickly find technical peripherals without assistance.Creation and maintenance of a technology knowledgebase on our internal wiki so end users can find answers without assistance.Created and implemented the walk up CandY Bar, a place for employees to get IT help in person.

Provided technical support to a global user base using the OTRS ticketing system. Worked with end users and customers to diagnose and solve software and/or hardware problems. Assisted QA Engineers with testing products and services before external release.Assisted in building out the FAQ section of the new ilok.com website.

Ran office operations on a daily basis.Moderated online communities belonging to the company.Built and maintained Twitter and Facebook presences for 280 Group.Provided technical support to customers.Created and organized materials for workshops.

Provided technical support to customers and users.

Conducted basic investigatory research on locations around the world to evaluate readiness for an early tsunami warning system.Built and exhibited a working model of a tsunami for a visiting science class from a nearby school.Compiled research for quarterly reports.Generated basic research reports.Generated meeting materials including; PowerPoint presentations, posters, booklets, data sheets.Edited written materials before they were sent off for publication.

Programmed iLoks (hardware).