Kim Dang Email & Phone Number

Kirkland, Wa, Us

Kent, Washington, United States

Renton, Washington, United States

Develop and execute comprehensive project plans, including timelines, resources, and milestones, to ensure successful project completionCommunicate regularly with clients, vendors, and across departments regarding ongoing estimates, presentations, projects, and campaignsCoordinate sales, product sourcing, brand management, print application, production planning, kitting, warehousing, webstore management, and freight logisticsSolicit pricing and order details from vendors, including but not limited to decoration and material options, packaging, shipping, payment terms, and artwork needsDevelop and implement project management strategies to optimize efficiency and productivity, resulting in a 20% reduction in project timelines and improved resource allocation.Identify and mitigate potential risks and issues that may impact project timelines and deliverablesLead regular team meetings to discuss project progress, address any challenges, and foster collaboration and communication among team membersCollaborate with cross-functional teams to identify and resolve project bottlenecks, resulting in improved project efficiency and on-time delivery.Coordinate B2B webstore setup and maintenance, including on-demand ordering responsibilities Reconcile vendor bills and assist accounting in closing jobs for invoicing

Renton, Washington, United States

Provide outstanding customer service to webstore users, aiming to consistently exceed client expectations while maintaining efficiency and orderMonitor, route and/or answer help desk ticketsManage and troubleshoot customer store accessOrder on-demand product from vendors and decorators for 10+ client webstore programsAssist in inventory item setup and maintenanceManage product returns process from start to finish, including but not limited to customer requests, returns tracking, labeling, inventory reporting and warehouse instructionTrack live orders and communicate with vendors to confirm deadlines and costSupport data management for distributions and monthly program billingReconcile vendor bills and assist accounting in closing jobs for invoicing

Mercer Island

Work closely with Sales and customers to identify needs and assist in sales fulfillment processPartner with & support Sales (for installed customers) with closing renewals and add-on business in a timely mannerPrepare contracts for renewals, co-termination and add-on dealsDevelop project schedule, track tasks to completion and communicate status at all levels of the organizationObtain feedback, implement process improvements and resolve administrative issuesGather requirements and compile marketing materials for publicationCoordinate with team and senior leaders to plan and execute demand gen and customer events Manage meeting agenda and facilitate cross functional team meetings to obtain information and share lessons learned

Serve as primary point of contact for guests and vendorsProvide administrative and secretarial support for higher ups and colleaguesAnswer telephone calls and direct callers to the appropriate person or departmentSchedule meetings and prepare conference room including coordinate and order lunch for meetingsProcess checks and prepare bank depositsFile invoices, check stubs and other important documents Prepare guest badges and assign Wi-Fi credentials for day use

Bachelor Of Science (Bs), Psychology, Social Sciences, Communications, Marketing, Statistics, Management

Activities and Societies: National Society of Collegiate Scholars

User Experience Design, Ux Design

Areas of focus: user research, affinity maps, personas, user stories, user flows, information architecture, paper prototypes, wireframes.