• Making Hub reports regularly & analyzing the data whether the process is going through the pipeline in a timely manner.• Leading a team of 185 people (Executives, Junior Executives, Junior Officer, Operation Associates, and Riders) who are involved with Seller Pickup, Hub Pickup, and Return.• Collaborating with forecasting and eCommerce team on creating the forecasting plans and help in designing operations.• Managing First Mile and Inbound as well as coordinating weekly, monthly, and quarterly meetings, generating reports to review operations and supporting the day-to-day business operations. • Coordinating between Customer Service, Inbound Team & Re-Process, Reverse, Return Team and Issue Resolution Team.• Coordinating with management Managers for any requirements or updates.• Developing a system/process by coordinating with management to clear the backlog on a daily basis.• Overseeing all of FM and Inbound employees’ activity and performance of the HUB.

Receiving and processing communication channels, including email, phone, and physical mail.To understand customer needs, maintain and develop business relationships with existing & new customers.Overseeing and developing marketing campaigns.Handling new client queries for better turnaround time and customer satisfaction.Advice and assist on all off-line export shipments.Social media checking with detailed knowledge of Google Analytics, online marketing, and social media analytics.

Deliver MS Office Word, Excel, PowerPoint and Outlook training.Planning lessons and activities that facilitate students' acquisition of basic and advanced computer skills.Provide advice, support, and training materials to the learners.Evaluate and assess student progress.Implement new technologies and methodologies in training issues.