Mike Williams Email & Phone Number

Austin, Tx, Us

Austin, Texas Metropolitan Area

Austin, Texas, United States

Volunteer mentor for first-generation college students.

Austin, Texas, United States

• Re-hired and promoted by TrueCar to manage and grow relationship/revenue with 360 clients in the mid-market, independent segment • Maintained 100% of growth and revenue retention goal • Won VIP Award Q4 2021 (company-wide, cross-departmental)• Appointed to TrueCar's Future Think Tank, and selected to be on the Dealer Sales Advisory Board - turning client feedback into actionable data for product development• Appointed to be the frontline representative for Process Ops team. Working with Process Ops team to review, edit, test, and consult on potential adoption challenges for all new processes for the Success Team prior to rollout• As a dedicated member Diversity, Equality, Inclusion Team, I personally created TrueCar’s “Black History Month” and “Pride Month” playlists for the official TrueCar Spotify account, created materials for our DEI learning lab with workshops to promote awareness, and presented a dissertation on the evolution of Hip-Hop and Rap Music to the entire company.

Austin, Texas, United States

• Managed Central Region within PowerSchool’s top 70 accounts (High-touch, 11 accounts, $13.7M Annual Recurring Revenue)• Renewed 100% of contracts within my book of business• Resurrected a 6-month stalled implementation project, avoiding a $1.2 million projected loss• Successfully managed a 4-month long escalation and migrated the client to a different platform, securing$360,000 in ARR.• Delivered internal weekly executive updates to CEO and COO and QBRs to superintendents and stakeholders • Won the “Rookie Rockstar” award for Q4 2020.

Austin, Texas

• Manage a book of business 45% larger than the average CSM• Grow revenue with my existing book of business• Complete contract renewal and negotiations• Achieved 175% of my churn-based goal• Selected to be lead in our Mentoring and Coaching program• Employee of the Month, October 2019• Led whole department in Closed Won Opportunities• Built and maintained internal-facing Confluence site to educate myself and peers on industry/pandemic updates

Beaumont/Port Arthur, Texas Area

• Manage events at Jefferson Theatre, Julie Rogers Theatre, Event Centre and Civic Center• Secured new corporate sponsorship for major events• Scope out and manage redesign of new website for the City of Beaumont• Implemented new point of sale system for the city’s merchandise program• Created inventory tracking system, increasing efficiency and transparency

Plano, Tx

• Top Sales Executive by all metrics for 2017: new accounts, highest recurring revenue, highest ad-hoc sales, total dollars• Managed and grew profitability with top 20 grossing accounts• Used product usage and survey data to create a predictive purchase model and co-create a lead scoring system.• Managed workflow between implementation and development teams for successful customer onboarding• Proactively did a health check on accounts and maintained customer relationships for retention, contract renewals and growth.• Gathered insights from customer conversations to add value to decisions on product development• Created and managed a Customer Retention Escalation Process, providing insights to our development team to reduce churn• Scoped custom solutions for clients which consisted of: custom website and app design, custom feature development, and integrations with 3rd party applications• Created Customer Advocates to build referral network and secured client testimonials for use in marketing materials• Onboard and Manage Reseller Accounts to ensure sustained revenue and growth• Team lead for new projects and initiatives

• Sell Merchant Accounts and Online Stores• Manage relationship and grow profitability with top 20 clients• Onboard and Manage Reseller Accounts to ensure sustained revenue and growth• Coordinate with Development Team and Clients to create and sell custom solutions• Team Lead for customer escalations and customer retention• Design, Document, and Pilot new processes• Create and analyze Attrition Report• Team lead for new projects and initiatives

• Managed all corporate accounts• Directed production team in creation and placement of print ads• Managed relationship with local clubs and music venues• Developed Sales Contests and Marketing Materials• Created weekly Dance Music Culture Podcast, and monthly event at local clubs, strengthening relationships with local venues and readers• Write movie reviews

Tigard, Or

Grade papers, grade programs, help, and motivate students

Computer Science

Business/Commerce, General