Patsy A. Email & Phone Number

Charlotte, Nc, Us

* Provide application security governance for a portfolio of 27 applications that represent bank-wide authentication, with my org handing the consumer side (non-employee)* SME for Business Continuity exercises, firewall remediation, risk documentation, and our most complex application* I have created an onboarding program from scratch for new Application Security Control Specialists for my team, but have additionally made the video course tracks public for the entire technology organization• Oversee application and hardware lifecycles from onboarding through decommission, including RTO/RPO tiering, BIA, IAM & Federated SSO• Coordinate security assessments including Manual Ethical Hacking, Functional Security Assessments, and Source Code Scans o This often has the opportunity to help developers understand why their code is vulnerable and help security teams understand when the code was not• Oversee vulnerability remediation efforts for both risk acceptance and risk mitigation, including in facilitating as the translator between business and tech • Create, audit, and review technical and business recovery plans for Business Continuity programs • Prepare and participate in disaster and data recovery exercises, both within the Bank and with external third-party vendors • Additional audits include: o record systems to ensure any data kept is securely stored, and once there is no longer a legal or business purpose to retain them, ensure their destruction o Access Control Lists to ensure parity across systems and that separation of duties controls are met• This position satisfies all 8 of the CISSP domains

Philadelphia, Pennsylvania, Us

New York, Ny, Us

* Monitored for and recognized new trends to report while I handled high level escalations* Kept up with how fraudsters discuss and coordinate fraud in Venmo through research* Condensed risk data points so they were digestible and could be used to create new risk logics* Conducted internal and external investigations on users as needed to audit accounts that met risky data points * Audited user accounts as necessary and recognized employee accounts that need to be escalated* Project managed an internal tool to assist with not only risk standards, but to boost compliance standards, as well* Solely managed an internal process, which also required shifting into a more project management role at times* Anticipated the needs of key stakeholders throughout multiple sprint cycles

* Curated the website’s newsfeed by writing custom news stories daily* Researched and stayed up to date on MMORPG trends* Participated in streaming events with game developers and coworkers* Attended gaming-themed conferences* Wrote a weekly column, which was from the perspective of various gaming characters that I played

Huntsville, Al, Us

* Handled all aspects of social media: Twitter, Facebook, YouTube* Created news articles promoting games and their respective wikis for Gamepedia.com* Wrote casual press releases announcing partnerships between development studios and Gamepedia* Adopted an inclusive writing style that allowed me to interject personal experiences from my own gameplay* Promoted new gaming wikis to various gaming communities, where I would often join and participate in myself to add authenticity and goodwill to the brand

* Edited and created original copy for multiple online stores, while building out tiered pricing for new products* Helped design A/B testing, where the best test ideas would be incrementally delivered to our main website* Worked in both Magento and Yahoo Small Business e-store content management systems to create, edit, and maintain product pages* Assisted with maintaining brand style guides and inventory databases* Lead training exercises to keep staff up-to-date and knowledgeable

Edmonton, Alberta, Ca

* Trained one of two teams that doubled the number of Representatives for game launch* Presented myself in a mentor capacity to continually guide junior representatives* Worked to identify, engage, and adapt with stakeholders* Lead in a servant-leadership manner, allowing me to anticipate my team’s needs, while listening to continued feedback* Created documentation on moderation and representative procedure to use as training materials, which evolved into our training wiki* Prioritized a moderation queue, while attending to spot moderating* Was responsible for specific sub-forums for organization * Gathered information and specific feedback to report to the development team* Enhanced new member experience by posting personalized messages welcoming them to the community and providing helpful information