Print Production, Photo Printing, Digital Printing, Wide Format Printing

Photo Printing, Digital Printing, Finishing, Framing

School and Sports Photography

Portrait, Family, Event, Food, Product Photography

Onsite Food Photography

Portrait, Family and Event Photography

On-location Food Photographer

Advanced Excel MentorTools, Technologies and Skills applied: MS Excel, MS PowerPoint, JSON • Helping IBM staff solve mathematical, statistical, and analytic issues using Advanced Excel.• Project expense monitoring required a team of two, working full-time for a week, manually collating data from mainframes, web apps (JSON), and spreadsheets, and cross-referencing in Excel to calculate remaining budget. Automated cycle by: 1. Connecting final spreadsheet to various data sources; 2. Transforming data with advanced functions; and 3. Outputting into views and slides for PMs and stakeholders to consume. This reduced time spent on task to just a few minutes.

Business Analyst for AT&T through IBM Tools, Technologies and Skills applied: MS Excel, MS PowerPoint, Business Objects, D3.js, JavaScript• Worked across multiple vendors to drive the key SLA metric (TTOR) to its target of 5%, from high levels of around 80%, for two service lines on the High Automation Low Overhang (HALO) program of AT&T. This program automated and connected all systems in the process from order booking to order provisioning, with almost no human touch during the entire cycle.• Led the SWAT team to perform RCAs on defects uncovering areas of improvement, most commonly in the areas of interconnectivity between systems. This forced a complete recheck of all interface agreements between the systems, which helped reduce defects rate by about 50%.• Successfully met TTOR metric goals, leading to improved customer satisfaction. This allowed AT&T to launch the program on-time with confidence in its goal of automation.

Relationship Manager at AT&T for IBMTools, Technologies and Skills applied: MS Office, MS Project, Adobe Acrobat, IBARR (custom software to manage project financials), KosMoS (custom knowledge management software)• Cultivated and grew client and partner confidence in IBM India team. Cultural differences led to communication gaps and misunderstanding. Ran cultural awareness trainings to help reduce errors, and greater partnership and trust between client, offshore teams, and partner businesses. • Built and managed high performing account teams to generate record levels of revenue, delivering USD36M in revenue, and USD10M in profits.

Senior Delivery Manager – Test Governance for AT&T through IBM Tools, Technologies and Skills applied: HP Quality Control, Rational ClearQuest, D3.js, JavaScript, Cognos, PRISM (AT&T custom project management software), Vidur (IBM’s custom project management software), EDR (custom project estimation software), IRMA (IBM’s Risk Management tool)• Projects were almost always overrunning their costs, as resource planning was not in sync. Developed early-warning, forecasting and estimating techniques for better oversight management and efficient use of resources. This connected estimation, resource planning, and project office teams and systems, synced data, and led to 99.7% of projects being delivered within budget.• Project risk management needed improvement. Introduced risk management and tracking in all areas of planning, controls, operations and delivery. Interconnected diverse systems for analytics, forecasting, and risk alerts. This helped the account meet its SLAs all the time.• When the contract was signed and taken over, much of the systems and processes were small, disparate, and isolated. Interconnecting all these into a unified synchronous system of systems resulted in executive reporting to be accurate, real-time and comprehensible.

Senior Delivery Manager – Testing, for AT&T through IBMTools, Technologies and Skills applied: HP Quality Control, Rational ClearQuest, AT&T’s IT UP (Project Management process)• Expanded the scope of work from the previous contracting application to a full suite of billing and account maintenance applications. • To help in faster testing cycles, introduced test automation and built a completely automated regression test suites on the top 5 applications in my area. Enabled continuous regression testing after each build, instead of one cycle of regression testing per release. Reduced post delivery defects by 20%, and improved testing cycle times to 1-2 weeks from the previous four-week cycle.

Software Test Manager, for AT&T through IBMTools, Technologies and Skills applied: HP Quality Control, Rational ClearQuest, TPM (Test Process and tools), TMT (custom test management tool), AT&T’s OneProcess and IT UP (Project Management processes)• Built testing team when new contract was signed for contract management application. Systems, checks, and balances, were put in place for quality delivery of enhancements to the application.• Set up offshore team to complement testing by client-side team, to ensure better turnaround on testing and results. Resulted in project delivery times falling from six months to four months.

Project Manager / Test Manager, for AT&T through IBMTools, Technologies and Skills applied: MS Office, MS Project, Test case design and execution, Test Management, Root Cause Analysis, DRTT (custom defect tracking), TPM (Test Process and tools), TMT (custom test management tool), IFP (custom project management software), RMT (custom Requirements management tool)• Users reported 1,000 bugs in first release of a new application. Diligent and meticulous testing meant the number of bugs reported in subsequent releases fell close to zero.

Start-up business in custom software development.Technologies and skills applied: Java, J2EE, JavaScript, CSS, HTML, Project Management• Joined initial team to setup infrastructure (network, hardware, and software). Built software development team by actively working with recruitment team, and doing technical evaluation of each and every technical member (approx. 75 members) of the organization.• Won an exclusive USD1M contract from a Mauritius-based company.

Provider of software training and development.Technologies and skills applied: Java, J2EE, C++, HTML• Enhanced training method and materials by adding custom presentations to illustrate object oriented programming concepts clearly. These helped entire class to graduate in their first attempt.• Enabled a client by building an auction site as a demonstration of software capability. The client was then able to successfully bid on an RFP of USD1M.

Provider of software training and development.Technologies and skills applied: C++, Java• Delivered trainings on object oriented programming, C++ and Java to a diverse group of graduates, research scientists and computer programmers.

Entrepreneurial venture in the manufacture of Tungsten Carbide Tools.Technologies and skills applied: MS Office, Business Management, Finance, Accounting and Commerce, Risk Management, Inventory management, Vendor management, Human Resource management, Production planning, Metallurgy, Machine Tooling• Specialized in watch making tools. Built customer relations resulting in exclusive annual contracts for products, leveraging exceptional product quality and competitive prices. The key was building trust by personally being available to listen and respond to any customer issue reported.