Hassan El-Mahdey Dipfd Email & Phone Number

United Kingdom

London, England, United Kingdom

Orpington, England, United Kingdom

London, United Kingdom

• Key responsibilities:
• Manage Documentation for new and ongoing fire prevention projects using salesforce
• Collating information from different databases to create reports on completed projects
• Process Purchase orders and create new work orders on Salesforce
• Ensure updates of records and databases for projects on salesforce
• Liaising with suppliers, clients and engineers for required Drawings and documentation

London, United Kingdom

• Ensuring the health and safety of guests and colleagues along with delivering an exceptional 5-star service that delights and exceeds the guest’s expectations. Key achievement
• Achieving 100% in the Leading Quality Assurance in June 2019 for the security departmentKey responsibilities
• Health & Safety, hazard spotting and full hotel patrols for two properties
• Monitor CCTV, perimeter alarm system, duress alarms, and fire life safety system
• Conduct investigations and gather CCTV evidence for any incidents or accidents and complete reports

London, United Kingdom

• Volunteer Basis in order to regain current administration experience, work 3 days a week on my days offKey responsibilities
• Manage phone calls and correspondence (e-mail, letters, packages etc.)
• Ensure that product is in stock and place orders when necessary, update records and databases
• Organising meetings and managing client database
• Organising company events or conferences
• Dealing with correspondence, complaints and queries, Preparing letters, presentations and reports

North Greenwich

• Key achievement
• Receiving Employee of the Quarter (Jan- Mar 2016), Promoted to Supervisor within 9 monthsSupervising a team of 8 officers (4 hotel and 4 apartments) to ensure hotel and apartment’s standard operating procedures are.
• Creating and updating standard operating procedures documents
• Creating reports and charts of KPI’s achieved / Budget usage / stationary
• Maintaining detailed and accurate training, vacation, absence and sickness records
• General office administration work for Hotel as well as apartments

Greenwich London

• Key responsibilities Concierge
• Meet and greet the guests, answer enquiries by telephone or from guests at the desk. Assist the guests and visitors with any query or request they may have and ensure it is dealt with efficiently whilst maintaining.
• Deal effectively with complaints, take the correct action and remain courteous at all times
• Check and screen all visitors, guests and any contractor staff, ensuring they have permission to be present in the building.
• Responsibility for all deliveries to main reception desk, receiving and safekeeping of all parcels/registered mail
• Providing guests with information in London and local area

London, United Kingdom

• Key responsibilities
• Reporting directly to the General Manager for Europe, diary management of GM along with booking travel itinerary
• Collating and calculating data, researching and creating presentations to investigate and analyse revenues and KPI performance throughout Europe
• Updating and monitoring the Salesforce CRM Database
• Preparing revenue presentations for Sales Executives for the UK, in preparation for external client meetings
• Ensuring optimum cross-office efficiency by communicating clearly and effectively across Saudi Arabian and European offices ensuring the smooth the day to day management and operation of a busy office

London, United Kingdom

• Key responsibilities
• Reporting to the General Manager for Europe, as well as liaising with all Europe Country Managers and Head Office
• Personally responsible for arranging business travel and accommodation for General manager, UK and European sales managers and executives
• Coordinating multi-disciplinary teams over 7 European countries towards the delivery of commercial objectives
• Acting as the first point of contact for the marketing department, handling all incoming internal / external enquiries
• Liaising effectively with European offices to inform and receive up to date information on conference meetings

London Heathrow Airport

• Key Achievements in this position:
• Redesigning and implementing a new customer questionnaire in order to increase efficiency, obtaining more useful customer information.
• Implementing a cash injection scheme for non-UK passengers to buy essentials, improving company image.
• Contacting suppliers of luggage around the airport in order to negotiate a supply of luggage for the customs hall. This allowed SAA to increase operational efficiency and improve company image and customer.
• Management and training of 6 Staff
• Successfully achieving new cost effective contracts by spearheading negotiations with suppliers

Victoria Street, London

• Key responsibilities
• Accurately and efficiently carrying out administrative tasks: handling incoming / outgoing calls, correspondence, typing documents, distributing memos and preparing letters and reports when necessary
• Effectively liaising across all levels of business, communicating with and coordinating between sales managers and supervisors and four sales executives
• Additionally responsible for HR and miscellaneous responsibilities, such as organising holiday requests and absence records of sales executives as well as managing inventory, ordering supplies when required
• Personally responsible for arranging business travel plans for managers and sales executives, from travel itineraries to accommodation

London, United Kingdom

• Key responsibilities
• Dealing with passenger calls effectively and efficiently, amending bookings, answering fare enquiries, investigating and escalating queries/complaints
• Maximising potential profits by confirming passenger prior to departure, filling empty seats and ensuring planes are at maximum capacity.

London, United Kingdom

• Key responsibilities
• Back office and front office Passenger reservation.
• Arranging Inclusive Tours / Tailored Tours
• Euro star and Disney Land Paris bookings
• City Breaks
• America, European and Far East Travel

B-Tec National Diploma Travel & Tourism, Travel & Tourism, Merit

• Airlines, Tour Operators, Travel Agents. • The role of IATA, ABTA, ATOL • Founding a Tour Operator, Travel Agent • Impact of Tourism on.

B/Tec First Diploma Travel & Tourism, Travel & Tourism, Merit

B/Tec First Diploma Travel & Tourism • Functions and Roles of Tourism • Sub Industries in Tourism – Hotels, Tours, Transport etc • Basic.

Market Research, Analysis And Insight

Defining Market Research The market research options Information Gathering Sources of information Constructing a competitor database.

Strategic Marketing Planning

Defining the target market The marketing mix Market research and analysis of market trends Knowing your customers Identifying market gaps.

Team Building

What is good teamwork? Characteristics of effective teams Team roles Time management to meet targets Problem Solving and collaboration

Cultural Awarness

Why is Cultural Awareness important? Awareness of differences and sensitivities understanding customer diversity

Business Writing Skills

Business Writing Fundamentals of the English language Avoiding Common Mistakes Influencing styles Parts & layouts of letters and memos

Business And Administration Level 2, Pass

Fdis Disploma, Fire Protection, Fdis Diplomab