Key responsibilities:• Manage Documentation for new and ongoing fire prevention projects using salesforce• Collating information from different databases to create reports on completed projects• Process Purchase orders and create new work orders on Salesforce• Ensure updates of records and databases for projects on salesforce• Liaising with suppliers, clients and engineers for required Drawings and documentation• Upload drawing files for each individual project to the relevant reporting software such a Bolster System or Boris Software.• Check document/drawings issued are the correct drawings as agreed with the client for that specific job requirement.• Support and assist the Operations, Sales Team and Project Teams with tasks such as filing, uploading and downloading documents, printing, managing queries, copying and scanning, etc.• Dealing with correspondence, complaints and queries, preparing letters, presentations and reports• First contact for repairs and re-assignment of IT equipment for all employees and freelancers• Responsible for onboarding new hires allocating IT equipment such as phones, PC or laptops• Managing IT Asset purchases, registration and management of PC, Laptops, Mobile phones, scanners and copiers.• Ensuring CMDB is updated and correct with information on assets allocated to new starters and leavers• Ensuring software updates are routinely done for malware and virus protection software.

Ensuring the health and safety of guests and colleagues along with delivering an exceptional 5-star service that delights and exceeds the guest’s expectations. Key achievement • Achieving 100% in the Leading Quality Assurance in June 2019 for the security departmentKey responsibilities • Health & Safety, hazard spotting and full hotel patrols for two properties • Monitor CCTV, perimeter alarm system, duress alarms, and fire life safety system • Conduct investigations and gather CCTV evidence for any incidents or accidents and complete reports

Volunteer Basis in order to regain current administration experience, work 3 days a week on my days offKey responsibilities • Manage phone calls and correspondence (e-mail, letters, packages etc.) • Ensure that product is in stock and place orders when necessary, update records and databases• Organising meetings and managing client database • Organising company events or conferences • Dealing with correspondence, complaints and queries, Preparing letters, presentations and reports • Managing office budgets • Liaising suppliers and clients

Key achievement • Receiving Employee of the Quarter (Jan- Mar 2016), Promoted to Supervisor within 9 monthsSupervising a team of 8 officers (4 hotel and 4 apartments) to ensure hotel and apartment’s standard operating procedures are followed as well as training of all hotel and apartment staff in security procedures / Fire drills / Evacuations/ Fire Marshal roles. Key responsibilities • Creating and updating standard operating procedures documents • Creating reports and charts of KPI’s achieved / Budget usage / stationary • Maintaining detailed and accurate training, vacation, absence and sickness records • General office administration work for Hotel as well as apartments

Key responsibilities Concierge• Meet and greet the guests, answer enquiries by telephone or from guests at the desk. Assist the guests and visitors with any query or request they may have and ensure it is dealt with efficiently whilst maintaining reception cover.• Deal effectively with complaints, take the correct action and remain courteous at all times• Check and screen all visitors, guests and any contractor staff, ensuring they have permission to be present in the building.• Responsibility for all deliveries to main reception desk, receiving and safekeeping of all parcels/registered mail• Providing guests with information in London and local area • Booking Taxi, cinema, Theatre tickets for hotel guests or visitors • Assisting guests with luggage storage • Assisting guests with online check in• Ensuring hotels standard operating procedures and policy are followed Security• Issuing / deleting of keys cards using Paxton system only to correct personnel/contractors whilst recording at all times the signing in and out of keys• Creating/ deleting employee data files on badge maker system• Creating Biometric access to key watcher true touch system• Give security awareness training to hotel employees • Patrol all areas of the property• Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system• Conduct daily physical hazard inspections• Respond to accidents, as a first aider give the required first aid until EMS arrive• Defuse guest/employee disturbances• Fire Panel drills twice weekly • Complete incident/Accident reports to document all Security/Loss Prevention related incidents• Escort any unwelcome persons from the property without interrupting the orderly flow of property operation• Complete daily activity report• Conduct investigations and gather CCTV evidence for any incidents or accidents

Key responsibilities • Reporting directly to the General Manager for Europe, diary management of GM along with booking travel itinerary• Collating and calculating data, researching and creating presentations to investigate and analyse revenues and KPI performance throughout Europe• Updating and monitoring the Salesforce CRM Database • Preparing revenue presentations for Sales Executives for the UK, in preparation for external client meetings• Ensuring optimum cross-office efficiency by communicating clearly and effectively across Saudi Arabian and European offices ensuring the smooth the day to day management and operation of a busy office• Personally responsible for the organising travel arrangements and arrangements of business trips for the European General Manager as well as other managers and executives• Analysing daily briefs, assessing needs and prioritising, and acting as the main point of contact between European and Saudi Arabian offices• Facility management, directly dealing with and negotiating with facilities contractors• Successfully improving business by identifying areas for potential cost savings as well as negotiating company contracts for vehicle fleet, mobile and cleaning services• Managing and organising all aspects of client relationship events, networking opportunities and internal and external social functions, securing locations and sorting out other logistical issues • Conducting budget management tasks when organising all events, in line with corporate expectations• Invoice and expenses administration, raising purchase orders, as well as solving any invoice queriesKey achievement 2014 - Securing £500,000 credit with Mercedes for company fleet, Negotiated a 37% reduction with Vodafone

Key responsibilities • Reporting to the General Manager for Europe, as well as liaising with all Europe Country Managers and Head Office• Personally responsible for arranging business travel and accommodation for General manager, UK and European sales managers and executives• Coordinating multi-disciplinary teams over 7 European countries towards the delivery of commercial objectives• Acting as the first point of contact for the marketing department, handling all incoming internal / external enquiries• Liaising effectively with European offices to inform and receive up to date information on conference meetings• Managing all aspects of the office, organising all repairs and maintenance• Managing all sickness and holidays for admin and sales & marketing staff. • Supporting the sales and marketing managers / executives by accurately preparing presentations and organising, attending and overseeing Business Travel Show and World Travel Market Exhibitions• Negotiating renewal and managing contracts as well as processing and investigating invoices• Additionally undertaking ad hoc duties, such as answering telephone enquiries, managing stationary inventory, issuing invoices, handling and reconciling petty cash and arranging meeting roomsKey Achievements in this position:• 2010 – 2014: Chosen 5 years running to organise and run the SAA 'Future Pioneer's Graduate Programme visit to the UK.• 2007 & 2009: Chosen as the main liaison for the King of Saudi Arabia security detail during his visit to the UK. This involved liaising with Captains, Generals and BA/ Heathrow security to ensure all security passes had been processed correctly, as well as translating from Arabic to English on a regular basis.

Key Achievements in this position:• Redesigning and implementing a new customer questionnaire in order to increase efficiency, obtaining more useful customer information. • Implementing a cash injection scheme for non-UK passengers to buy essentials, improving company image. • Contacting suppliers of luggage around the airport in order to negotiate a supply of luggage for the customs hall. This allowed SAA to increase operational efficiency and improve company image and customer satisfaction. Key responsibilities • Management and training of 6 Staff• Successfully achieving new cost effective contracts by spearheading negotiations with suppliers• Introducing a non-UK resident delayed baggage procedure of £50 per person• Diligently following strict security measures, ensuring updated British Airport Authority security guidelines are disseminated and organising and coordinating security meetings regarding baggage handling• Taking responsibility for dealing with all passenger matters, including check-in, escorting passengers onto flight, handling departures / arrivals queries and processing delayed, lost or damaged baggage claims

Key responsibilities • Accurately and efficiently carrying out administrative tasks: handling incoming / outgoing calls, correspondence, typing documents, distributing memos and preparing letters and reports when necessary• Effectively liaising across all levels of business, communicating with and coordinating between sales managers and supervisors and four sales executives• Additionally responsible for HR and miscellaneous responsibilities, such as organising holiday requests and absence records of sales executives as well as managing inventory, ordering supplies when required• Personally responsible for arranging business travel plans for managers and sales executives, from travel itineraries to accommodation

Key responsibilities • Dealing with passenger calls effectively and efficiently, amending bookings, answering fare enquiries, investigating and escalating queries/complaints• Maximising potential profits by confirming passenger prior to departure, filling empty seats and ensuring planes are at maximum capacity.

Key responsibilities • Back office and front office Passenger reservation.• Arranging Inclusive Tours / Tailored Tours• Euro star and Disney Land Paris bookings• City Breaks• America, European and Far East Travel